Customer Experience Management Market 2023-2027

Report
157 Pages
June 2023
Region: Global
TechNavio
ID: 5853922

The customer experience management market is forecasted to grow by USD 12,555.32 mn during 2022-2027, accelerating at a CAGR of 15.23% during the forecast period. The report on the customer experience management market provides a holistic analysis, market size, and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by an increasing focus on customer-centricity among organizations, growing digital transformation in retail and healthcare industries increasing demand for CEM solutions, and growing changes in consumer behavior.

The customer experience management market is segmented as below:

By Component

Solution
Service

By Deployment

On-premises
Cloud

By Geographical Landscape

North America
Europe
APAC
South America
Middle East and Africa

This study identifies the growing recent developments in the global CEM market as one of the prime reasons driving the customer experience management market growth during the next few years. Also, growing artificial intelligence (AI) and machine learning (ML) integration into CEM solutions and growing demand for CEM solutions in emerging markets will lead to sizable demand in the market.

The report on the customer experience management market covers the following areas:

Customer experience management market sizing
Customer experience management market forecast
Customer experience management market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer experience management market vendors that include Adobe Inc., Avaya Inc., Freshworks Inc., Genesys Telecommunications Laboratories Inc., International Business Machines Corp., Medallia Inc., Microsoft Corp., NICE Ltd., Nokia Corp., Open Text Corp., Oracle Corp., Qualtrics LLC, SAP SE, SAS Institute Inc., Service Management Group, Sprinklr Inc., Tech Mahindra Ltd., Verint Systems Inc., Zendesk Inc., and Ignite Enterprise Software Solutions Inc. Also, the customer experience management market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
Exhibit 07: Executive Summary - Chart on Incremental Growth
Exhibit 08: Executive Summary - Data Table on Incremental Growth
Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 10: Parent market
Exhibit 11: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 12: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 13: Market segments
3.3 Market size 2022
3.4 Market outlook: Forecast for 2022-2027
Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

4.1 Global customer experience management market 2017 - 2021
Exhibit 18: Historic Market Size - Data Table on global customer experience management market 2017 - 2021 ($ million)
4.2 Component Segment Analysis 2017 - 2021
Exhibit 19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
4.3 Deployment Segment Analysis 2017 - 2021
Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
4.4 Geography Segment Analysis 2017 - 2021
Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
4.5 Country Segment Analysis 2017 - 2021
Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

5.1 Five forces summary
Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
5.2 Bargaining power of buyers
Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
5.3 Bargaining power of suppliers
Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
5.4 Threat of new entrants
Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
5.5 Threat of substitutes
Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
5.6 Threat of rivalry
Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
5.7 Market condition
Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Component

6.1 Market segments
Exhibit 30: Chart on Component - Market share 2022-2027 (%)
Exhibit 31: Data Table on Component - Market share 2022-2027 (%)
6.2 Comparison by Component
Exhibit 32: Chart on Comparison by Component
Exhibit 33: Data Table on Comparison by Component
6.3 Solution - Market size and forecast 2022-2027
Exhibit 34: Chart on Solution - Market size and forecast 2022-2027 ($ million)
Exhibit 35: Data Table on Solution - Market size and forecast 2022-2027 ($ million)
Exhibit 36: Chart on Solution - Year-over-year growth 2022-2027 (%)
Exhibit 37: Data Table on Solution - Year-over-year growth 2022-2027 (%)
6.4 Service - Market size and forecast 2022-2027
Exhibit 38: Chart on Service - Market size and forecast 2022-2027 ($ million)
Exhibit 39: Data Table on Service - Market size and forecast 2022-2027 ($ million)
Exhibit 40: Chart on Service - Year-over-year growth 2022-2027 (%)
Exhibit 41: Data Table on Service - Year-over-year growth 2022-2027 (%)
6.5 Market opportunity by Component
Exhibit 42: Market opportunity by Component ($ million)
Exhibit 43: Data Table on Market opportunity by Component ($ million)

7 Market Segmentation by Deployment

7.1 Market segments
Exhibit 44: Chart on Deployment - Market share 2022-2027 (%)
Exhibit 45: Data Table on Deployment - Market share 2022-2027 (%)
7.2 Comparison by Deployment
Exhibit 46: Chart on Comparison by Deployment
Exhibit 47: Data Table on Comparison by Deployment
7.3 On-premises - Market size and forecast 2022-2027
Exhibit 48: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
Exhibit 49: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
Exhibit 50: Chart on On-premises - Year-over-year growth 2022-2027 (%)
Exhibit 51: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
7.4 Cloud - Market size and forecast 2022-2027
Exhibit 52: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
Exhibit 53: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
Exhibit 54: Chart on Cloud - Year-over-year growth 2022-2027 (%)
Exhibit 55: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
7.5 Market opportunity by Deployment
Exhibit 56: Market opportunity by Deployment ($ million)
Exhibit 57: Data Table on Market opportunity by Deployment ($ million)

8 Customer Landscape

8.1 Customer landscape overview
Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
Exhibit 59: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibit 60: Data Table on Market share By Geographical Landscape 2022-2027 (%)
9.2 Geographic comparison
Exhibit 61: Chart on Geographic comparison
Exhibit 62: Data Table on Geographic comparison
9.3 North America - Market size and forecast 2022-2027
Exhibit 63: Chart on North America - Market size and forecast 2022-2027 ($ million)
Exhibit 64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
Exhibit 65: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibit 66: Data Table on North America - Year-over-year growth 2022-2027 (%)
9.4 Europe - Market size and forecast 2022-2027
Exhibit 67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
Exhibit 68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
Exhibit 69: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibit 70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
9.5 APAC - Market size and forecast 2022-2027
Exhibit 71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
Exhibit 72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
Exhibit 73: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibit 74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
9.6 South America - Market size and forecast 2022-2027
Exhibit 75: Chart on South America - Market size and forecast 2022-2027 ($ million)
Exhibit 76: Data Table on South America - Market size and forecast 2022-2027 ($ million)
Exhibit 77: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibit 78: Data Table on South America - Year-over-year growth 2022-2027 (%)
9.7 Middle East and Africa - Market size and forecast 2022-2027
Exhibit 79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibit 80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibit 81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibit 82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
9.8 US - Market size and forecast 2022-2027
Exhibit 83: Chart on US - Market size and forecast 2022-2027 ($ million)
Exhibit 84: Data Table on US - Market size and forecast 2022-2027 ($ million)
Exhibit 85: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibit 86: Data Table on US - Year-over-year growth 2022-2027 (%)
9.9 China - Market size and forecast 2022-2027
Exhibit 87: Chart on China - Market size and forecast 2022-2027 ($ million)
Exhibit 88: Data Table on China - Market size and forecast 2022-2027 ($ million)
Exhibit 89: Chart on China - Year-over-year growth 2022-2027 (%)
Exhibit 90: Data Table on China - Year-over-year growth 2022-2027 (%)
9.10 Canada - Market size and forecast 2022-2027
Exhibit 91: Chart on Canada - Market size and forecast 2022-2027 ($ million)
Exhibit 92: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
Exhibit 93: Chart on Canada - Year-over-year growth 2022-2027 (%)
Exhibit 94: Data Table on Canada - Year-over-year growth 2022-2027 (%)
9.11 Germany - Market size and forecast 2022-2027
Exhibit 95: Chart on Germany - Market size and forecast 2022-2027 ($ million)
Exhibit 96: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
Exhibit 97: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibit 98: Data Table on Germany - Year-over-year growth 2022-2027 (%)
9.12 UK - Market size and forecast 2022-2027
Exhibit 99: Chart on UK - Market size and forecast 2022-2027 ($ million)
Exhibit 100: Data Table on UK - Market size and forecast 2022-2027 ($ million)
Exhibit 101: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibit 102: Data Table on UK - Year-over-year growth 2022-2027 (%)
9.13 Market opportunity By Geographical Landscape
Exhibit 103: Market opportunity By Geographical Landscape ($ million)
Exhibit 104: Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 105: Impact of drivers and challenges in 2022 and 2027
10.4 Market trends

11 Vendor Landscape

11.1 Overview
11.2 Vendor landscape
Exhibit 106: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 107: Overview on factors of disruption
11.4 Industry risks
Exhibit 108: Impact of key risks on business

12 Vendor Analysis

12.1 Vendors covered
Exhibit 109: Vendors covered
12.2 Market positioning of vendors
Exhibit 110: Matrix on vendor position and classification
12.3 Adobe Inc.
Exhibit 111: Adobe Inc. - Overview
Exhibit 112: Adobe Inc. - Business segments
Exhibit 113: Adobe Inc. - Key offerings
Exhibit 114: Adobe Inc. - Segment focus
12.4 Avaya Inc.
Exhibit 115: Avaya Inc. - Overview
Exhibit 116: Avaya Inc. - Business segments
Exhibit 117: Avaya Inc. - Key offerings
Exhibit 118: Avaya Inc. - Segment focus
12.5 Freshworks Inc.
Exhibit 119: Freshworks Inc. - Overview
Exhibit 120: Freshworks Inc. - Product / Service
Exhibit 121: Freshworks Inc. - Key offerings
12.6 Genesys Telecommunications Laboratories Inc.
Exhibit 122: Genesys Telecommunications Laboratories Inc. - Overview
Exhibit 123: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibit 124: Genesys Telecommunications Laboratories Inc. - Key offerings
12.7 International Business Machines Corp.
Exhibit 125: International Business Machines Corp. - Overview
Exhibit 126: International Business Machines Corp. - Business segments
Exhibit 127: International Business Machines Corp. - Key news
Exhibit 128: International Business Machines Corp. - Key offerings
Exhibit 129: International Business Machines Corp. - Segment focus
12.8 Medallia Inc.
Exhibit 130: Medallia Inc. - Overview
Exhibit 131: Medallia Inc. - Product / Service
Exhibit 132: Medallia Inc. - Key offerings
12.9 Open Text Corp.
Exhibit 133: Open Text Corp. - Overview
Exhibit 134: Open Text Corp. - Product / Service
Exhibit 135: Open Text Corp. - Key news
Exhibit 136: Open Text Corp. - Key offerings
12.10 Oracle Corp.
Exhibit 137: Oracle Corp. - Overview
Exhibit 138: Oracle Corp. - Business segments
Exhibit 139: Oracle Corp. - Key news
Exhibit 140: Oracle Corp. - Key offerings
Exhibit 141: Oracle Corp. - Segment focus
12.11 Qualtrics LLC
Exhibit 142: Qualtrics LLC - Overview
Exhibit 143: Qualtrics LLC - Product / Service
Exhibit 144: Qualtrics LLC - Key offerings
12.12 SAP SE
Exhibit 145: SAP SE - Overview
Exhibit 146: SAP SE - Business segments
Exhibit 147: SAP SE - Key news
Exhibit 148: SAP SE - Key offerings
Exhibit 149: SAP SE - Segment focus
12.13 SAS Institute Inc.
Exhibit 150: SAS Institute Inc. - Overview
Exhibit 151: SAS Institute Inc. - Product / Service
Exhibit 152: SAS Institute Inc. - Key news
Exhibit 153: SAS Institute Inc. - Key offerings
12.14 Service Management Group
Exhibit 154: Service Management Group - Overview
Exhibit 155: Service Management Group - Product / Service
Exhibit 156: Service Management Group - Key offerings
12.15 Tech Mahindra Ltd.
Exhibit 157: Tech Mahindra Ltd. - Overview
Exhibit 158: Tech Mahindra Ltd. - Business segments
Exhibit 159: Tech Mahindra Ltd. - Key offerings
Exhibit 160: Tech Mahindra Ltd. - Segment focus
12.16 Verint Systems Inc.
Exhibit 161: Verint Systems Inc. - Overview
Exhibit 162: Verint Systems Inc. - Product / Service
Exhibit 163: Verint Systems Inc. - Key offerings
12.17 Zendesk Inc.
Exhibit 164: Zendesk Inc. - Overview
Exhibit 165: Zendesk Inc. - Product / Service
Exhibit 166: Zendesk Inc. - Key offerings

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 167: Inclusions checklist
Exhibit 168: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 169: Currency conversion rates for US$
13.4 Research methodology
Exhibit 170: Research methodology
Exhibit 171: Validation techniques employed for market sizing
Exhibit 172: Information sources
13.5 List of abbreviations
Exhibit 173: List of abbreviations

List of Exhibits

Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Component
Exhibits 6: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits 7: Executive Summary - Chart on Incremental Growth
Exhibits 8: Executive Summary - Data Table on Incremental Growth
Exhibits 9: Executive Summary - Chart on Vendor Market Positioning
Exhibits 10: Parent market
Exhibits 11: Market Characteristics
Exhibits 12: Offerings of vendors included in the market definition
Exhibits 13: Market segments
Exhibits 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
Exhibits 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
Exhibits 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits 18: Historic Market Size - Data Table on global customer experience management market 2017 - 2021 ($ million)
Exhibits 19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
Exhibits 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
Exhibits 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
Exhibits 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
Exhibits 23: Five forces analysis - Comparison between 2022 and 2027
Exhibits 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
Exhibits 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
Exhibits 26: Threat of new entrants - Impact of key factors in 2022 and 2027
Exhibits 27: Threat of substitutes - Impact of key factors in 2022 and 2027
Exhibits 28: Threat of rivalry - Impact of key factors in 2022 and 2027
Exhibits 29: Chart on Market condition - Five forces 2022 and 2027
Exhibits 30: Chart on Component - Market share 2022-2027 (%)
Exhibits 31: Data Table on Component - Market share 2022-2027 (%)
Exhibits 32: Chart on Comparison by Component
Exhibits 33: Data Table on Comparison by Component
Exhibits 34: Chart on Solution - Market size and forecast 2022-2027 ($ million)
Exhibits 35: Data Table on Solution - Market size and forecast 2022-2027 ($ million)
Exhibits 36: Chart on Solution - Year-over-year growth 2022-2027 (%)
Exhibits 37: Data Table on Solution - Year-over-year growth 2022-2027 (%)
Exhibits 38: Chart on Service - Market size and forecast 2022-2027 ($ million)
Exhibits 39: Data Table on Service - Market size and forecast 2022-2027 ($ million)
Exhibits 40: Chart on Service - Year-over-year growth 2022-2027 (%)
Exhibits 41: Data Table on Service - Year-over-year growth 2022-2027 (%)
Exhibits 42: Market opportunity by Component ($ million)
Exhibits 43: Data Table on Market opportunity by Component ($ million)
Exhibits 44: Chart on Deployment - Market share 2022-2027 (%)
Exhibits 45: Data Table on Deployment - Market share 2022-2027 (%)
Exhibits 46: Chart on Comparison by Deployment
Exhibits 47: Data Table on Comparison by Deployment
Exhibits 48: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
Exhibits 49: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
Exhibits 50: Chart on On-premises - Year-over-year growth 2022-2027 (%)
Exhibits 51: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
Exhibits 52: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
Exhibits 53: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
Exhibits 54: Chart on Cloud - Year-over-year growth 2022-2027 (%)
Exhibits 55: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
Exhibits 56: Market opportunity by Deployment ($ million)
Exhibits 57: Data Table on Market opportunity by Deployment ($ million)
Exhibits 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 59: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibits 60: Data Table on Market share By Geographical Landscape 2022-2027 (%)
Exhibits 61: Chart on Geographic comparison
Exhibits 62: Data Table on Geographic comparison
Exhibits 63: Chart on North America - Market size and forecast 2022-2027 ($ million)
Exhibits 64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
Exhibits 65: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibits 66: Data Table on North America - Year-over-year growth 2022-2027 (%)
Exhibits 67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
Exhibits 68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
Exhibits 69: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibits 70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
Exhibits 71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
Exhibits 72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
Exhibits 73: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibits 74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
Exhibits 75: Chart on South America - Market size and forecast 2022-2027 ($ million)
Exhibits 76: Data Table on South America - Market size and forecast 2022-2027 ($ million)
Exhibits 77: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibits 78: Data Table on South America - Year-over-year growth 2022-2027 (%)
Exhibits 79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibits 80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibits 81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits 82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits 83: Chart on US - Market size and forecast 2022-2027 ($ million)
Exhibits 84: Data Table on US - Market size and forecast 2022-2027 ($ million)
Exhibits 85: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibits 86: Data Table on US - Year-over-year growth 2022-2027 (%)
Exhibits 87: Chart on China - Market size and forecast 2022-2027 ($ million)
Exhibits 88: Data Table on China - Market size and forecast 2022-2027 ($ million)
Exhibits 89: Chart on China - Year-over-year growth 2022-2027 (%)
Exhibits 90: Data Table on China - Year-over-year growth 2022-2027 (%)
Exhibits 91: Chart on Canada - Market size and forecast 2022-2027 ($ million)
Exhibits 92: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
Exhibits 93: Chart on Canada - Year-over-year growth 2022-2027 (%)
Exhibits 94: Data Table on Canada - Year-over-year growth 2022-2027 (%)
Exhibits 95: Chart on Germany - Market size and forecast 2022-2027 ($ million)
Exhibits 96: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
Exhibits 97: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibits 98: Data Table on Germany - Year-over-year growth 2022-2027 (%)
Exhibits 99: Chart on UK - Market size and forecast 2022-2027 ($ million)
Exhibits 100: Data Table on UK - Market size and forecast 2022-2027 ($ million)
Exhibits 101: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibits 102: Data Table on UK - Year-over-year growth 2022-2027 (%)
Exhibits 103: Market opportunity By Geographical Landscape ($ million)
Exhibits 104: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits 105: Impact of drivers and challenges in 2022 and 2027
Exhibits 106: Overview on Criticality of inputs and Factors of differentiation
Exhibits 107: Overview on factors of disruption
Exhibits 108: Impact of key risks on business
Exhibits 109: Vendors covered
Exhibits 110: Matrix on vendor position and classification
Exhibits 111: Adobe Inc. - Overview
Exhibits 112: Adobe Inc. - Business segments
Exhibits 113: Adobe Inc. - Key offerings
Exhibits 114: Adobe Inc. - Segment focus
Exhibits 115: Avaya Inc. - Overview
Exhibits 116: Avaya Inc. - Business segments
Exhibits 117: Avaya Inc. - Key offerings
Exhibits 118: Avaya Inc. - Segment focus
Exhibits 119: Freshworks Inc. - Overview
Exhibits 120: Freshworks Inc. - Product / Service
Exhibits 121: Freshworks Inc. - Key offerings
Exhibits 122: Genesys Telecommunications Laboratories Inc. - Overview
Exhibits 123: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibits 124: Genesys Telecommunications Laboratories Inc. - Key offerings
Exhibits 125: International Business Machines Corp. - Overview
Exhibits 126: International Business Machines Corp. - Business segments
Exhibits 127: International Business Machines Corp. - Key news
Exhibits 128: International Business Machines Corp. - Key offerings
Exhibits 129: International Business Machines Corp. - Segment focus
Exhibits 130: Medallia Inc. - Overview
Exhibits 131: Medallia Inc. - Product / Service
Exhibits 132: Medallia Inc. - Key offerings
Exhibits 133: Open Text Corp. - Overview
Exhibits 134: Open Text Corp. - Product / Service
Exhibits 135: Open Text Corp. - Key news
Exhibits 136: Open Text Corp. - Key offerings
Exhibits 137: Oracle Corp. - Overview
Exhibits 138: Oracle Corp. - Business segments
Exhibits 139: Oracle Corp. - Key news
Exhibits 140: Oracle Corp. - Key offerings
Exhibits 141: Oracle Corp. - Segment focus
Exhibits 142: Qualtrics LLC - Overview
Exhibits 143: Qualtrics LLC - Product / Service
Exhibits 144: Qualtrics LLC - Key offerings
Exhibits 145: SAP SE - Overview
Exhibits 146: SAP SE - Business segments
Exhibits 147: SAP SE - Key news
Exhibits 148: SAP SE - Key offerings
Exhibits 149: SAP SE - Segment focus
Exhibits 150: SAS Institute Inc. - Overview
Exhibits 151: SAS Institute Inc. - Product / Service
Exhibits 152: SAS Institute Inc. - Key news
Exhibits 153: SAS Institute Inc. - Key offerings
Exhibits 154: Service Management Group - Overview
Exhibits 155: Service Management Group - Product / Service
Exhibits 156: Service Management Group - Key offerings
Exhibits 157: Tech Mahindra Ltd. - Overview
Exhibits 158: Tech Mahindra Ltd. - Business segments
Exhibits 159: Tech Mahindra Ltd. - Key offerings
Exhibits 160: Tech Mahindra Ltd. - Segment focus
Exhibits 161: Verint Systems Inc. - Overview
Exhibits 162: Verint Systems Inc. - Product / Service
Exhibits 163: Verint Systems Inc. - Key offerings
Exhibits 164: Zendesk Inc. - Overview
Exhibits 165: Zendesk Inc. - Product / Service
Exhibits 166: Zendesk Inc. - Key offerings
Exhibits 167: Inclusions checklist
Exhibits 168: Exclusions checklist
Exhibits 169: Currency conversion rates for US$
Exhibits 170: Research methodology
Exhibits 171: Validation techniques employed for market sizing
Exhibits 172: Information sources
Exhibits 173: List of abbreviations

Executive Summary

The publisher recognizes the following companies as the key players in the global customer experience management market: Adobe Inc., Avaya Inc., Freshworks Inc., Genesys Telecommunications Laboratories Inc., International Business Machines Corp., Medallia Inc., Microsoft Corp., NICE Ltd., Nokia Corp., Open Text Corp., Oracle Corp., Qualtrics LLC, SAP SE, SAS Institute Inc., Service Management Group, Sprinklr Inc., Tech Mahindra Ltd., Verint Systems Inc., Zendesk Inc., and Ignite Enterprise Software Solutions Inc.

Commenting on the report, an analyst from the research team said: 'The latest trend gaining momentum in the market is growing recent developments in the global CEM market.'

According to the report, one of the major drivers for this market is the increasing focus on customer-centricity among organizations.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

Adobe Inc.
Avaya Inc.
Freshworks Inc.
Genesys Telecommunications Laboratories Inc.
International Business Machines Corp.
Medallia Inc.
Microsoft Corp.
NICE Ltd.
Nokia Corp.
Open Text Corp.
Oracle Corp.
Qualtrics LLC
SAP SE
SAS Institute Inc.
Service Management Group
Sprinklr Inc.
Tech Mahindra Ltd.
Verint Systems Inc.
Zendesk Inc.
Ignite Enterprise Software Solutions Inc.

Table Information

Report Attribute	Details
No. of Pages	157
Published	June 2023
Forecast Period	2022 - 2027
Estimated Market Value ( USD ) in 2022	$ 6.18 Billion
Forecasted Market Value ( USD ) by 2027	$ 12.56 Billion
Compound Annual Growth Rate	15.2%
Regions Covered	Global

License	Format	Properties	Price
SINGLE USER LICENSE PDF	The product is a PDF.	This is a single user license, allowing one user access to the product.	€2444EUR$2,500USD£2,041GBP
ENTERPRISE LICENSE PDF	The product is a PDF.	This is an enterprise license, allowing all employees within your organization access to the product.	€3910EUR$4,000USD£3,266GBP

The customer experience management market is segmented as below:

By Component

By Deployment

By Geographical Landscape

The report on the customer experience management market covers the following areas:

Table of Contents

Executive Summary

Companies Mentioned (Partial List)

Table Information

Related Topics

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