The host is pleased to offer this program to an in-person audience in the Boston conference center in addition to the live and recorded webcasts. Masks are encouraged.
This training covers the broad range of topics that arise when low-income households are trying to initiate or protect their utility service, as well as pay their non-utility energy bills (oil, propane). Topics include: how to start service and protect service from termination, how to restore terminated service, how to get on the low-income discount rate, payment plans and arrearage management programs, funding sources that help pay utility bills, avoiding overpriced energy supply contracts, helping victims of domestic violence and crimes, and advocating for clients at the Department of Public Utilities. Training materials include Utilities Advocacy for Low-income Households in Massachusetts. All materials will be available on the NCLC website. This training is designed for anyone working in the field and helping low-income clients with their utility problems, including social workers, housing search workers, elder advocates, immigration advocates, domestic violence program staff, community action program staff, and lawyers.
This training covers the broad range of topics that arise when low-income households are trying to initiate or protect their utility service, as well as pay their non-utility energy bills (oil, propane). Topics include: how to start service and protect service from termination, how to restore terminated service, how to get on the low-income discount rate, payment plans and arrearage management programs, funding sources that help pay utility bills, avoiding overpriced energy supply contracts, helping victims of domestic violence and crimes, and advocating for clients at the Department of Public Utilities. Training materials include Utilities Advocacy for Low-income Households in Massachusetts. All materials will be available on the NCLC website. This training is designed for anyone working in the field and helping low-income clients with their utility problems, including social workers, housing search workers, elder advocates, immigration advocates, domestic violence program staff, community action program staff, and lawyers.
Course Content
1:00 pm - 1:05 pmWelcome and Introduction Panel
1:05 pm - 1:20 pm
Establishing Utility Service, Basic Rules
Jenifer Bosco, Esq.,
National Consumer Law Center Inc (NCLC), Boston
1:20 pm - 1:40 pm
Utility Consumer Protections
Jeremiah Battle, Esq.,
National Consumer Law Center Inc (NCLC), Boston
1:40 pm - 1:55 pm
Reducing Utility Bills
Jenifer Bosco, Esq.,
National Consumer Law Center Inc (NCLC), Boston
1:55 pm - 2:10 pm
Paying Utility Bills
Jenifer Bosco, Esq.,
National Consumer Law Center Inc (NCLC), Boston
2:10 pm - 2:35 pm
Utilities Advocacy: Competitive Energy Supply - Protecting Consumers
Jeremiah Battle, Esq.,
National Consumer Law Center Inc (NCLC), Boston
Jenifer Bosco, Esq.,
National Consumer Law Center Inc (NCLC), Boston
2:35 pm - 2:45 pm
Other Utility Issues, Including Telecommunications
Jeremiah Battle, Esq.,
National Consumer Law Center Inc (NCLC), Boston
2:45 pm - 3:00 pm
'Ask the Experts' Q&A Session Panel
Please Note
This webcast is delivered completely online, underscoring their convenience and appeal.
There are no published print materials. All written materials are available electronically only.
They are posted 24 hours prior to the program and can be accessed, downloaded, or printed from your computer.
Speakers
FacultyJeremiah Battle, Esq.,
National Consumer Law Center Inc (NCLC), Boston
Jenifer Bosco, Esq.,
National Consumer Law Center Inc (NCLC), Boston
