As employee presence in offices surges to its highest level in more than four years, companies are realigning their workspace and technology investments amid a new landscape. The workplace is becoming more flexible, technologically advanced, and environmentally conscious while also being flexible to accommodate potential policy shifts.
The research team analyzes emerging work practices and technologies that address the new future of work. This workplace trends report summarizes the state of hybrid work, its impact on office space and meeting rooms, and the overall implications for the adoption of AI and video conferencing based on key ITDM survey findings. This report is complemented by additional ITDM survey reports published in 2024.
The pace of structural changes impacting the workplace and adoption of collaboration technologies-from shifts in hybrid work to advances in AI and sustainability targets-is accelerating.
In the context of the workplace, three converging trends are reshaping the future of workplace and collaboration technology adoption:
- Focus on customer and employee experience
- Office modernization and reimagined workspaces
- AI-driven technology transformation
These trends herald significant shifts in technologies that will be adopted to create the flexible and modern workplace.
The 2024 information technology decision-maker (ITDM) surveys provide insights into end-user organizations’ UCC investment priorities. This analysis specifically presents findings related to workplace and video conferencing and is complemented by additional survey-based reports on unified communications-as-a-service (UCaaS), communications platform-as-a-service (CPaaS), frontline solutions, and various verticals.
In addition, this report also presents results related to AI and sustainability from a 2024 survey of ITDMs on cloud, IoT, AI, immersive, and metaverse technologies.
Table of Contents
Research Objectives and MethodologyIntroduction and Key Findings
