Omnichannel Programs and Strategic Partnerships between OEMs and Third-party Service Providers are Resulting in Holistic EV Aftersales Services
The electric vehicle (EV) market is undergoing rapid transformation as original equipment manufacturers (OEMs) compete to offer innovative products and services that enhance customer experience and loyalty. The EV aftersales landscape is also evolving and poses many challenges and opportunities for OEMs and their channel partners. This report provides a comprehensive analysis and benchmarking of the EV aftersales strategies of leading OEMs in North America and Europe, covering various areas such as routine service and maintenance, roadside assistance and mobile services, eComponent services and maintenance, warranty programs and subscription services, software as an aftersales service, workshop management, EV accessories and ownership experience, fleet and fleet management services, and channel partnership and service management. The study also includes a brief analysis of the other notable EV OEMs.
The report showcases best practices and case studies of standout partnerships and identifies avenues for OEMs to enhance their EV aftersales offerings. It provides valuable insight and recommendations for OEMs and other stakeholders in the EV aftersales ecosystem to help them leverage the emerging trends and opportunities in this dynamic space. The base year is 2022, and the forecast period is from 2023 to 2030.
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Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Agero
- GM
- Tesla
- Thule
