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Self-Service Technology Market Report by Product, Application, and Region 2024-2032

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    Report

  • 146 Pages
  • August 2024
  • Region: Global
  • IMARC Group
  • ID: 5901639
The global self-service technology market size reached US$ 38.4 Billion in 2023. Looking forward, the publisher expects the market to reach US$ 69.6 Billion by 2032, exhibiting a growth rate (CAGR) of 6.83% during 2023-2032. The market is driven by increasing consumer preference for convenience, growing demand for contactless solutions, rapid technological advancements, cost efficiency for businesses, enhanced data collection capabilities, and a focus on environmental sustainability, resulting in widespread adoption across various industries, including retail, banking, healthcare, hospitality, and transportation.

Self-Service Technology Market Analysis:

  • Major Market Drivers: Self-service technologies are becoming popular as consumers are more interested in speedy and convenient solutions. These technologies offer rapid and effective service experiences in several industries. Furthermore, companies and customers are finding these solutions more attractive due to the rapid improvements in technology which have improved the usefulness and dependability of these solutions.
  • Key Market Trends: The main trends include the extensive use of interactive kiosks and self-checkout systems in the retail industry to better customer experience and speed up operations. Moreover, its adoption in public areas and commercial settings is also being supported by a rising need for hygienic and easy-to-use solutions. In addition, a number of businesses are emphasizing innovation and strategic alliances to launch cutting-edge self-service systems that combine blockchain, artificial intelligence (AI), and biometric verification.
  • Geographical Trends: Asia Pacific is the largest regional segment, driven by rapid urbanization, technological adoption, and significant investments in self-service solutions across retail, banking, and transportation sectors. Other regions are also showing strong growth owing to high consumer demand for convenience and the early adoption of advanced technologies in various industries.
  • Competitive Landscape: Some of the major market players in the self-service technology industry include AZKOYEN SA, Crane Co., Diebold Nixdorf Incorporated, Fujitsu Limited, GRGBanking, HESS Cash Systems GmbH, HYOSUNG TNS Inc. (Hyosung Corporation), KIOSK Information Systems Inc., NCR Corporation, and Toshiba Corporation among many others.
  • Challenges and Opportunities: Concerns about data security and privacy present serious challenges in this industry as companies need to take strict precautions to safeguard client information and uphold confidence. However, opportunities lie in continuous innovation and expansion into emerging markets, where the demand for automated and contactless services is rapidly increasing.

Self-Service Technology Market Trends:

Increasing Consumer Preference for Convenience and Speed

Consumers are giving more importance to convenience and speed in service delivery, which is increasingly driving the demand for self-service technologies. There has been a hike in the fast-paced lifestyle which is prompting consumers to look for solutions that give quick and hassle-free services. About half of Americans (52%) are usually trying to do two or more things at once. 60% of these adults said they at least sometimes felt too busy, and 12% feel this way all or most of the time.

Self-checkout kiosks, automated teller machines (ATMs), and digital information kiosks are technologies that serve this lifestyle by making sure that consumers are performing tasks independently and efficiently. Likewise, consumers appreciate the ability to control their transactions and interactions, which helps in minimizing wait times and reduce their dependency on human assistance. This is particularly visible in retail environments, where self-checkout systems have become increasingly popular.

Enhanced Customer Experience and Engagement

The use of self-service technologies is known to improve customer experience and engagement. These technologies give consumers control over their interactions, leading to a more satisfying and personalized service experience. Interactive kiosks and mobile apps provide customers with easy access to information and services. This convenience is especially helpful in places like airports, retail establishments, and healthcare institutions where prompt and effective service is crucial.

According to an industry survey, 30% of customers in quick-service restaurants (QSRs) would rather place their orders through a kiosk than a cashier if the wait times were the same. Also, 49.4% of retail consumers choose self-service checkouts because they believe it to be a quicker experience. Furthermore, 65% of customers in this survey believed that contactless payment methods are in line with their primary goals for security and hygiene.

Growing Technology Adoption in Various Industries

Self-service solutions are becoming more and more popular in the retail, banking, healthcare, hotel, and transportation industries as a way to boost productivity, cut expenses, and enhance customer happiness. ATMs, interactive teller machines (ITMs), and mobile banking applications are being used by the banking industry to save operating costs, provide 24/7 service, and give consumers a convenient and safe banking experience.

Additionally, the reliability and trustworthiness of these technologies have increased with the implementation of cutting-edge security features like biometric authentication. In India, the fiscal year 2024 witnessed a notable 5.51 percent increase in the monthly average cash withdrawals from ATMs, reaching Rs 1.43 crore. In the healthcare industry, self-service kiosks and patient portals are also improving patient registration, check-in, and billing processes.

Self-Service Technology Market Segmentation:

The publisher provides an analysis of the key trends in each segment of the market, along with forecasts at the global, regional, and country levels for 2024-2032. Our report has categorized the market based on product and application.

Breakup by Product:

  • ATM
  • Kiosks
  • Vending Machines

ATM accounts for the majority of the market share


According to the self-service technology market analysis and trends, automated teller machines (ATMs) accounted for the largest segment, due to their essential role in banking, providing 24/7 access to cash, facilitating quick and secure transactions, and supporting various financial services like deposits, transfers, and balance inquiries. In addition to this, the continuous advancements in security features and convenience, making them indispensable in urban and rural banking infrastructures across the globe, is providing a considerable boost to the self-service technology market share and revenue.

Breakup by Application:

  • Retail
  • QSR
  • Banking
  • Travel and Tourism
  • Healthcare
  • Others

Retail holds the largest share of the industry


Based on the self-service technology industry forecast and outlook, the retail sector represented the largest segment. This is due to the extensive use of self-checkout systems, interactive kiosks, and digital payment solutions to enhance the shopping experience by reducing wait times, increasing efficiency, and providing personalized services. Moreover, retailers leverage these technologies to streamline operations, gather customer insights, and adapt to the growing consumer demand for convenience and speed. Besides this, the burgeoning integration of advanced technologies like artificial intelligence (AI) and the Internet of Things (IoT) in retail self-service solutions is enhancing the market growth.

Breakup by Region:

  • North America
  • United States
  • Canada
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
  • Latin America
  • Brazil
  • Mexico
  • Others
  • Middle East and Africa

Asia Pacific leads the market, accounting for the largest self-service technology market share


As per the self-service technology market report and overview, Asia Pacific accounted for the largest segment due to rapid urbanization, a burgeoning middle class, and increasing technological adoption in countries like China, Japan, and India. Moreover, the growing investment in self-service solutions by the retail, banking, and transportation sectors to enhance customer experience and operational efficiency, is bolstering the self-service technology market growth. Additionally, the growing demand for contactless and automated services, driven by a tech-savvy population and supportive government initiatives, is propelling the market growth.

Competitive Landscape:

  • The market research report has also provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the major market players in the self-service technology industry include AZKOYEN SA, Crane Co., Diebold Nixdorf Incorporated, Fujitsu Limited, GRGBanking, HESS Cash Systems GmbH, HYOSUNG TNS Inc. (Hyosung Corporation), KIOSK Information Systems Inc., NCR Corporation, Toshiba Corporation, etc.
(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)
  • The top self-service technology companies are focusing on innovation, strategic partnerships, and expansion to strengthen their market positions. They are investing in research and development (R&D) to introduce advanced and artificial intelligence (AI)-powered self-service solutions that offer enhanced security and personalized user experiences. Moreover, many players are partnering with tech firms and financial institutions to integrate cutting-edge technologies like biometric authentication and blockchain. Furthermore, these companies are expanding their global footprint by entering emerging markets in Asia Pacific and Latin America, where demand for automated and contactless solutions is rapidly increasing, which is indirectly enhancing the self0service technology market’s recent opportunities and developments.

Self-Service Technology Market News:

  • In August 2023, NCR Corporation announced that $6.6 billion-asset First Bank has joined NCR’s Allpoint Network. This merger will allow customers to easily access and deposit cash at trusted retail locations across the U.S. NCR also enabled First Bank to transform its branches through the addition of almost 200 NCR Interactive Teller Machines (ITMs), bringing more self-service options to First Bank customers.
  • In January 2024, Diebold Nixdorf launched its new AI-based checkout solutions to combat shrink in retail. It is designed to prevent common sources of loss at self-service and traditional POS checkouts. The new smart vision technology-powered offering will complement Diebold Nixdorf's already-live AI-based solutions, which reduce friction during fresh produce scanning and age verification for restricted sales.

Key Questions Answered in This Report

1. How big is the global self-service technology market?
2. What is the expected growth rate of the global self-service technology market during 2024-2032?
3. What are the key factors driving the global self-service technology market?
4. What has been the impact of COVID-19 on the global self-service technology market?
5. What is the breakup of the global self-service technology market based on the product?
6. What is the breakup of the global self-service technology market based on the application?
7. What are the key regions in the global self-service technology market?
8. Who are the key players/companies in the global self-service technology market?

Table of Contents

1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Self-Service Technology Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Product
6.1 ATM
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Kiosks
6.2.1 Market Trends
6.2.2 Market Forecast
6.3 Vending Machines
6.3.1 Market Trends
6.3.2 Market Forecast
7 Market Breakup by Application
7.1 Retail
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 QSR
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Banking
7.3.1 Market Trends
7.3.2 Market Forecast
7.4 Travel and Tourism
7.4.1 Market Trends
7.4.2 Market Forecast
7.5 Healthcare
7.5.1 Market Trends
7.5.2 Market Forecast
7.6 Others
7.6.1 Market Trends
7.6.2 Market Forecast
8 Market Breakup by Region
8.1 North America
8.1.1 United States
8.1.1.1 Market Trends
8.1.1.2 Market Forecast
8.1.2 Canada
8.1.2.1 Market Trends
8.1.2.2 Market Forecast
8.2 Asia Pacific
8.2.1 China
8.2.1.1 Market Trends
8.2.1.2 Market Forecast
8.2.2 Japan
8.2.2.1 Market Trends
8.2.2.2 Market Forecast
8.2.3 India
8.2.3.1 Market Trends
8.2.3.2 Market Forecast
8.2.4 South Korea
8.2.4.1 Market Trends
8.2.4.2 Market Forecast
8.2.5 Australia
8.2.5.1 Market Trends
8.2.5.2 Market Forecast
8.2.6 Indonesia
8.2.6.1 Market Trends
8.2.6.2 Market Forecast
8.2.7 Others
8.2.7.1 Market Trends
8.2.7.2 Market Forecast
8.3 Europe
8.3.1 Germany
8.3.1.1 Market Trends
8.3.1.2 Market Forecast
8.3.2 France
8.3.2.1 Market Trends
8.3.2.2 Market Forecast
8.3.3 United Kingdom
8.3.3.1 Market Trends
8.3.3.2 Market Forecast
8.3.4 Italy
8.3.4.1 Market Trends
8.3.4.2 Market Forecast
8.3.5 Spain
8.3.5.1 Market Trends
8.3.5.2 Market Forecast
8.3.6 Russia
8.3.6.1 Market Trends
8.3.6.2 Market Forecast
8.3.7 Others
8.3.7.1 Market Trends
8.3.7.2 Market Forecast
8.4 Latin America
8.4.1 Brazil
8.4.1.1 Market Trends
8.4.1.2 Market Forecast
8.4.2 Mexico
8.4.2.1 Market Trends
8.4.2.2 Market Forecast
8.4.3 Others
8.4.3.1 Market Trends
8.4.3.2 Market Forecast
8.5 Middle East and Africa
8.5.1 Market Trends
8.5.2 Market Forecast
9 SWOT Analysis
9.1 Overview
9.2 Strengths
9.3 Weaknesses
9.4 Opportunities
9.5 Threats
10 Value Chain Analysis
11 Porters Five Forces Analysis
11.1 Overview
11.2 Bargaining Power of Buyers
11.3 Bargaining Power of Suppliers
11.4 Degree of Competition
11.5 Threat of New Entrants
11.6 Threat of Substitutes
12 Price Analysis
13 Competitive Landscape
13.1 Market Structure
13.2 Key Players
13.3 Profiles of Key Players
13.3.1 AZKOYEN SA
13.3.1.1 Company Overview
13.3.1.2 Product Portfolio
13.3.1.3 Financials
13.3.2 Crane Co.
13.3.2.1 Company Overview
13.3.2.2 Product Portfolio
13.3.2.3 Financials
13.3.2.4 SWOT Analysis
13.3.3 Diebold Nixdorf Incorporated
13.3.3.1 Company Overview
13.3.3.2 Product Portfolio
13.3.3.3 Financials
13.3.3.4 SWOT Analysis
13.3.4 Fujitsu Limited
13.3.4.1 Company Overview
13.3.4.2 Product Portfolio
13.3.4.3 Financials
13.3.4.4 SWOT Analysis
13.3.5 GRGBanking
13.3.5.1 Company Overview
13.3.5.2 Product Portfolio
13.3.6 HESS Cash Systems GmbH
13.3.6.1 Company Overview
13.3.6.2 Product Portfolio
13.3.7 HYOSUNG TNS Inc. (Hyosung Corporation)
13.3.7.1 Company Overview
13.3.7.2 Product Portfolio
13.3.8 KIOSK Information Systems Inc.
13.3.8.1 Company Overview
13.3.8.2 Product Portfolio
13.3.8.3 Financials
13.3.9 NCR Corporation
13.3.9.1 Company Overview
13.3.9.2 Product Portfolio
13.3.9.3 Financials
13.3.10 Toshiba Corporation
13.3.10.1 Company Overview
13.3.10.2 Product Portfolio
13.3.10.3 Financials
13.3.10.4 SWOT Analysis
List of Figures
Figure 1: Global: Self-Service Technology Market: Major Drivers and Challenges
Figure 2: Global: Self-Service Technology Market: Sales Value (in Billion US$), 2018-2023
Figure 3: Global: Self-Service Technology Market Forecast: Sales Value (in Billion US$), 2024-2032
Figure 4: Global: Self-Service Technology Market: Breakup by Product (in %), 2023
Figure 5: Global: Self-Service Technology Market: Breakup by Application (in %), 2023
Figure 6: Global: Self-Service Technology Market: Breakup by Region (in %), 2023
Figure 7: Global: Self-Service Technology (ATM) Market: Sales Value (in Million US$), 2018 & 2023
Figure 8: Global: Self-Service Technology (ATM) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 9: Global: Self-Service Technology (Kiosks) Market: Sales Value (in Million US$), 2018 & 2023
Figure 10: Global: Self-Service Technology (Kiosks) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 11: Global: Self-Service Technology (Vending Machines) Market: Sales Value (in Million US$), 2018 & 2023
Figure 12: Global: Self-Service Technology (Vending Machines) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 13: Global: Self-Service Technology (Retail) Market: Sales Value (in Million US$), 2018 & 2023
Figure 14: Global: Self-Service Technology (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 15: Global: Self-Service Technology (QSR) Market: Sales Value (in Million US$), 2018 & 2023
Figure 16: Global: Self-Service Technology (QSR) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 17: Global: Self-Service Technology (Banking) Market: Sales Value (in Million US$), 2018 & 2023
Figure 18: Global: Self-Service Technology (Banking) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 19: Global: Self-Service Technology (Travel and Tourism) Market: Sales Value (in Million US$), 2018 & 2023
Figure 20: Global: Self-Service Technology (Travel and Tourism) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 21: Global: Self-Service Technology (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
Figure 22: Global: Self-Service Technology (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 23: Global: Self-Service Technology (Other Applications) Market: Sales Value (in Million US$), 2018 & 2023
Figure 24: Global: Self-Service Technology (Other Applications) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 25: North America: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 26: North America: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 27: United States: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 28: United States: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 29: Canada: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 30: Canada: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 31: Asia Pacific: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 32: Asia Pacific: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 33: China: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 34: China: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 35: Japan: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 36: Japan: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 37: India: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 38: India: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 39: South Korea: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 40: South Korea: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 41: Australia: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 42: Australia: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 43: Indonesia: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 44: Indonesia: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 45: Others: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 46: Others: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 47: Europe: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 48: Europe: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 49: Germany: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 50: Germany: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 51: France: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 52: France: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 53: United Kingdom: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 54: United Kingdom: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 55: Italy: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 56: Italy: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 57: Spain: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 58: Spain: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 59: Russia: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 60: Russia: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 61: Others: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 62: Others: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 63: Latin America: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 64: Latin America: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 65: Brazil: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 66: Brazil: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 67: Mexico: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 68: Mexico: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 69: Others: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 70: Others: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 71: Middle East and Africa: Self-Service Technology Market: Sales Value (in Million US$), 2018 & 2023
Figure 72: Middle East and Africa: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 73: Global: Self-Service Technology Industry: SWOT Analysis
Figure 74: Global: Self-Service Technology Industry: Value Chain Analysis
Figure 75: Global: Self-Service Technology Industry: Porter’s Five Forces Analysis
List of Tables
Table 1: Global: Self-Service Technology Market: Key Industry Highlights, 2023 and 2032
Table 2: Global: Self-Service Technology Market Forecast: Breakup by Product (in Million US$), 2024-2032
Table 3: Global: Self-Service Technology Market Forecast: Breakup by Application (in Million US$), 2024-2032
Table 4: Global: Self-Service Technology Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 5: Global: Self-Service Technology Market: Competitive Structure
Table 6: Global: Self-Service Technology Market: Key Players

Companies Mentioned

  • AZKOYEN SA
  • Crane Co. Diebold Nixdorf Incorporated
  • Fujitsu Limited
  • GRGBanking
  • HESS Cash Systems GmbH
  • HYOSUNG TNS Inc. (Hyosung Corporation)
  • KIOSK Information Systems Inc.
  • NCR Corporation
  • Toshiba Corporation

Methodology

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Table Information