Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. Conversational chatbots that respond to questions promptly and accurately to help customers are a fascinating development since they make the customer service industry somewhat self-sufficient. A well-automated chatbot can decimate staffing needs, but creating one is a time-consuming process. Voice recognition technologies are becoming more critical as AI assistants like Alexa become more popular. Chatbots in the corporate world have advanced technical connections with clients thanks to improvements in artificial intelligence. However, these chatbots’ increased access to sensitive information has raised serious security concerns. Threats are one-time events such as malware and DDOS (Distributed Denial of Service) assaults. Targeted strikes on companies are familiar and frequently lock workers out. User privacy violations are becoming more common, emphasizing the dangers of employing chatbots. Vulnerabilities are systemic problems that enable thieves to break in. Vulnerabilities allow threats to enter the system, hence they are inextricably linked. Malicious chatbots are widely used to spam and advertise in chat rooms by imitating human behavior and discussions, or to trick individuals into disclosing personal information like bank account details.
Table of Contents
Preface xxiii
1 A Glance View on Cloud Infrastructures Security and Solutions 1
Srinivasa Rao Gundu, Charanarur Panem and J. Vijaylaxmi
2 Artificial Intelligence Effectiveness for Conversational Agents in Healthcare Security 17
Ahmad Mateen Buttar and Abdul Hyee
3 Conversational AI: Security Features, Applications, and Future Scope at Cloud Platform 31
Ahmad Mateen Buttar, Faisal Shahzad and Uzma Jamil
4 Unsupervised BERT-Based Granular Sentiment Analysis of Literary Work 59
N. Shyamala Devi and K. Sharmila
5 Extracting and Analyzing Factors to Identify the Malicious Conversational AI Bots on Twitter 71
Gitika Vyas, Prathamesh Muzumdar, Anitha Chennamaneni, Anand Rajavat and Romil Rawat
6 Evolution and Adoption of Conversational Artificial Intelligence in the Banking Industry 85
Neha Aggarwal and Kriti Bhaswar Singh
7 Chatbots: Meaning, History, Vulnerabilities, and Possible Defense 95
Divya Nair
8 Conversational Chatbot-Based Security Threats for Business and Educational Platforms and Their Counter Measures 107
Hriakumar Pallathadka, Domenic T. Sanchez, Larry B. Peconcillo, Jr., Malik Jawarneh, Julie Anne T. Godinez and John V. De Vera
9 Identification of User Preference Using Human-Computer Interaction Technologies and Design of Customized Reporting for Business Analytics Using Ranking Consistency Index 127
Martin Aruldoss, Miranda Lakshmi Travis and Prasanna Venkatesan Venkatasamy
10 Machine Learning for Automatic Speech Recognition 147
Hrishitva Patel, Ramakrishnan Raman, Malik Jawarneh, Arshiya S. Ansari, Hriakumar Pallathadka and Domenic T. Sanchez
11 Conversational Artificial Intelligence at Industrial Internet of Things 169
Dhirendra Siddharth, DilipKumar Jang Bahadur Saini, Mummadi Ramchandra and Summathi Loganathan
12 Performance Analysis of Cloud Hypervisor Using Network Package Workloads in Virtualization 185
J. Mary Ramya Poovizhi and R. Devi
13 Evaluation of Chabot Text Classification Using Machine Learning 199
P. Kumaraguru Diderot, K. Sakthidasan Sankaran, Malik Jawarneh, Hriakumar Pallathadka, José Luis Arias-Gonzáles and Domenic T. Sanchez
14 Enhanced Security in Chatbot 219
Ambika N.
15 Heart Disease Prediction Using Ensemble Feature Selection Method and Machine Learning Classification Algorithms 237
A. Lakshmi and R. Devi
16 Conversational AI: Dialoguing Most Humanly With Non-Humans 249
Rehan Khan, Shadab Pasha Khan and Syed Adnan Ali
17 Counterfeit Pharmaceutical Drug Identification 269
Sajidha S. A., Aakif Mairaj, Amit Kumar Tyagi, A. Vijayalakshmi, Nisha V. M., Siddharth Nair, C.K.M. Ganesan, Ram Gunasekaran and Hitarth Menon
18 Advanced Security Solutions for Conversational AI 287
Ranjana Sikarwar, Harish Kumar Shakya, Ajay Kumar and Anjali Rawat
19 Security Threats and Security Testing for Chatbots 303
Domenic T. Sanchez and Rodel S. Sartagoda
20 ChatBot-Based Next-Generation Intrusion Detection System 319
Tzu-Chia Chen
21 Conversational Chatbot With Object Recognition Using Deep Learning and Machine Learning 335
A. Mahesh Babu, Malik Jawarneh, José Luis Arias-Gonzáles, Meenakshi, Kishori Kasat and K.P. Yuvaraj
22 Automatic Speech Recognition Design Modeling 353
Babu Rao.K, Bhargavi Mopuru, Malik Jawarneh, José Luis Arias-Gonzáles, Samuel-Soma M. Ajibade and P. Prabhu
23 The Future of Modern Transportation for Smart Cities Using Trackless Tram Networks 369
Samson Arun Raj A. and Yogesh P.
24 Evaluating the Performance of Conversational AI Tools: A Comparative Analysis 385
Deepika Chauhan, Chaitanya Singh, Romil Rawat and Manoj Dhawan
25 Conversational AI Applications in Ed-Tech Industry: An Analysis of Its Impact and Potential in Education 411
Deepika Chauhan, Chaitanya Singh, Romil Rawat and Mukesh Chouhan
26 Conversational AI: Introduction to Chatbot's Security Risks, Their Probable Solutions, and the Best Practices to Follow 435
Vivek Bhardwaj, Balwinder Kaur Dhaliwal, Sanjaya Kumar Sarangi, T.M. Thiyagu, Aruna Patidar and Divyam Pithawa
27 Recent Trends in Pattern Recognition, Challenges and Opportunities 459
S. Kannadhasan and R. Nagarajan
28 A Review of Renewable Energy Efficiency Technologies Toward Conversational AI 477
S. Kannadhasan and R. Nagarajan
29 Messaging Apps Vulnerability Assessment Using Conversational AI 495
Tzu-Chia Chen
30 Conversational AI Threat Identification at Industrial Internet of Things 513
Boussaadi Smail, Meenakshi, José Luis Arias-Gonzáles, Malik Jawarneh, P. Venkata Hari Prasad and Harikumar Pallathadka
31 Conversational AI - A State-of-the-Art Review 533
Vivek Bhardwaj, Mukesh Kumar, Divyani Joshi, Ankita Chourasia, Bhushan Bawaskar and Shashank Sharma
32 Risks for Conversational AI Security 557
Vivek Bhardwaj, Safdar Sardar Khan, Gurpreet Singh, Sunil Patil, Devendra Kuril and Sarthak Nahar
33 Artificial Intelligence for Financial Inclusion in India 589
Samir Xavier Bhawnra and K.B. Singh
34 Revolutionizing Government Operations: The Impact of Artificial Intelligence in Public Administration 607
Aman Kumar Mishra, Amit Kumar Tyagi, Sathian Dananjayan, Anand Rajavat, Hitesh Rawat and Anjali Rawat
35 Conversational AI and Cloud Platform: An Investigation of Security and Privacy 635
V. Durga Prasad Jasti, Devabalan Pounraj, Malik Jawarneh, Meenakshi, P. Venkata Hari Prasad and Samrat Ray
36 Chatbot vs Intelligent Virtual Assistance (IVA) 655
Ajit Noonia, Rijvan Beg, Aruna Patidar, Bhushan Bawaskar, Shashank Sharma and Hitesh Rawat
37 Digital Forensics with Emerging Technologies: Vision and Research Potential for Future 675
Anand Kumar Mishra, V. Hemamalini and Amit Kumar Tyagi
38 Leveraging Natural Language Processing in Conversational AI Agents to Improve Healthcare Security 699
Jami Venkata Suman, Farooq Sunar Mahammad, M. Sunil Kumar, B. Sai Chandana and Sankararao Majji
39 NLP-Driven Chatbots: Applications and Implications in Conversational AI 713
A. Mary Sowjanya and Kotagiri Srividya
References 724
About the Editors 727
Index 729
