Governments and aviation authorities in the Middle East, particularly in countries like the UAE and Qatar, are investing heavily in modernizing their airports. This includes the deployment of unique airport kiosks to align with global standards and enhance the overall passenger experience.
Latin America is witnessing a steady increase in air travel, driven by economic growth and improved connectivity. This surge in passenger traffic creates a demand for efficient and user-friendly services, positioning airport kiosks as essential components in streamlining check-in, baggage handling, and other processes. Africa is growing in importance as a travel destination for tourists globally owing to its abundance of natural and cultural attractions. Airports in the area are focusing on implementing technologies like airport kiosks to meet the demands of both domestic and foreign travelers and ensure a smoother travel experience as the tourism sector expands.
The Middle East's strategic position at the crossroads of Asia-Pacific, Africa, and Europe has transformed it into a major international hub. Therefore, it attracts major international passengers, which further necessitates the expansion of the airports and their handling capacity. For instance, in October 2023, Sharjah International Airport implemented a range of automated processes to enhance the travel experience for passengers. From check-in to baggage drop, passport control, and boarding, passengers can independently manage these tasks with the self-service options at the airport. Self-check-in kiosks are accessible at the airport, which allow passengers to scan their passports or enter their passenger name record (PNR). In addition, passengers can print their bag tags using the self-check-in kiosks, streamlining the process, and offering greater convenience. Moreover, airports in countries like Brazil and Colombia are increasingly implementing innovative kiosks to improve operational efficiency and enhance passenger services. Therefore, major investments in greenfield and brownfield airports with a focus on enabling next-generation airport kiosks present a great opportunity for LAMEA.
In addition, the growth of the software segment is driven by increasing integration of kiosk management software, device monitoring tools, and analytics dashboards to maintain systems availability and coordinate central management of units dispersed airport wide.
Moreover, India is a rapidly growing market with airports like Indira Gandhi International Airport and Chhatrapati Shivaji International Airport leading in advanced technology adoption. Biometrics, self-check-in kiosks, and automation are being utilized to accommodate increasing passenger numbers. For instance, in September 2020, Mumbai based Chhatrapati Shivaji Maharaj International Airport implemented approximately 50 mobile-enabled kiosks from SITA, which offer fully contactless check-in options for passengers in India. In Terminal 2, travelers may utilize their mobile phones or tablets to scan a QR code, enabling them to operate the kiosks. Following the QR code scan, passengers may use their mobile devices as trackpads to control check-in and self-bag drop kiosks, facilitating the printing of boarding passes and bag tags in a contactless manner. Such developments across the Asia-Pacific region are anticipated to support the growth of the market.
The airport kiosk market has been segmented on the basis of component, airport size, application, and region. By component, the market is segmented into hardware, software, and services. As per airport size, the market is divided into small, medium, and large. According to application, the market is segmented into check-in kiosk, automated passport control, common-use self-service (CUSS) kiosks, information, baggage check, ticketing kiosk, and others. Region-wise, the market is studied across North America, Europe, Asia-Pacific, and LAMEA.
Some major companies operating in the market include Amadeus IT Group SA, Collins Aerospace, Embross, Thales Group, IER, Kiosk Information Systems Inc., Materna IPS GmbH, NCR Corporation, Olea Kiosks Inc., and SITA.
Latin America is witnessing a steady increase in air travel, driven by economic growth and improved connectivity. This surge in passenger traffic creates a demand for efficient and user-friendly services, positioning airport kiosks as essential components in streamlining check-in, baggage handling, and other processes. Africa is growing in importance as a travel destination for tourists globally owing to its abundance of natural and cultural attractions. Airports in the area are focusing on implementing technologies like airport kiosks to meet the demands of both domestic and foreign travelers and ensure a smoother travel experience as the tourism sector expands.
The Middle East's strategic position at the crossroads of Asia-Pacific, Africa, and Europe has transformed it into a major international hub. Therefore, it attracts major international passengers, which further necessitates the expansion of the airports and their handling capacity. For instance, in October 2023, Sharjah International Airport implemented a range of automated processes to enhance the travel experience for passengers. From check-in to baggage drop, passport control, and boarding, passengers can independently manage these tasks with the self-service options at the airport. Self-check-in kiosks are accessible at the airport, which allow passengers to scan their passports or enter their passenger name record (PNR). In addition, passengers can print their bag tags using the self-check-in kiosks, streamlining the process, and offering greater convenience. Moreover, airports in countries like Brazil and Colombia are increasingly implementing innovative kiosks to improve operational efficiency and enhance passenger services. Therefore, major investments in greenfield and brownfield airports with a focus on enabling next-generation airport kiosks present a great opportunity for LAMEA.
In addition, the growth of the software segment is driven by increasing integration of kiosk management software, device monitoring tools, and analytics dashboards to maintain systems availability and coordinate central management of units dispersed airport wide.
Moreover, India is a rapidly growing market with airports like Indira Gandhi International Airport and Chhatrapati Shivaji International Airport leading in advanced technology adoption. Biometrics, self-check-in kiosks, and automation are being utilized to accommodate increasing passenger numbers. For instance, in September 2020, Mumbai based Chhatrapati Shivaji Maharaj International Airport implemented approximately 50 mobile-enabled kiosks from SITA, which offer fully contactless check-in options for passengers in India. In Terminal 2, travelers may utilize their mobile phones or tablets to scan a QR code, enabling them to operate the kiosks. Following the QR code scan, passengers may use their mobile devices as trackpads to control check-in and self-bag drop kiosks, facilitating the printing of boarding passes and bag tags in a contactless manner. Such developments across the Asia-Pacific region are anticipated to support the growth of the market.
The airport kiosk market has been segmented on the basis of component, airport size, application, and region. By component, the market is segmented into hardware, software, and services. As per airport size, the market is divided into small, medium, and large. According to application, the market is segmented into check-in kiosk, automated passport control, common-use self-service (CUSS) kiosks, information, baggage check, ticketing kiosk, and others. Region-wise, the market is studied across North America, Europe, Asia-Pacific, and LAMEA.
Some major companies operating in the market include Amadeus IT Group SA, Collins Aerospace, Embross, Thales Group, IER, Kiosk Information Systems Inc., Materna IPS GmbH, NCR Corporation, Olea Kiosks Inc., and SITA.
Key Benefits For Stakeholders
- This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the airport kiosk market analysis from 2022 to 2032 to identify the prevailing airport kiosk market opportunities.
- The market research is offered along with information related to key drivers, restraints, and opportunities.
- Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
- In-depth analysis of the airport kiosk market segmentation assists to determine the prevailing market opportunities.
- Major countries in each region are mapped according to their revenue contribution to the global market.
- Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
- The report includes the analysis of the regional as well as global airport kiosk market trends, key players, market segments, application areas, and market growth strategies.
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Key Market Segments
By Component
- Services
- Hardware
- Software
By Application
- Automated Passport Control
- Common-use Self Service (CUSS) Kiosk
- Information Kiosk
- Baggage Check-In Kiosk
- Ticketing Kiosk
- Others
By Airport Size
- Small
- Medium
- Large
By Region
- North America
- U.S.
- Canada
- Mexico
- Europe
- UK
- Germany
- France
- Italy
- Russia
- Rest of Europe
- Asia-Pacific
- China
- Japan
- India
- South Korea
- Rest of Asia-Pacific
- LAMEA
- Latin America
- Middle East
- Africa
- Amadeus IT Group SA
- Collins Aerospace
- Embross
- IER
- Materna IPS GmbH
- SITA
- Thales Group
- NCR VOYIX Corporation
- KIOSK Information Systems, Inc
- Olea Kiosks Inc.
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Table of Contents
CHAPTER 1: INTRODUCTION
CHAPTER 2: EXECUTIVE SUMMARY
CHAPTER 3: MARKET OVERVIEW
CHAPTER 4: AIRPORT KIOSK MARKET, BY COMPONENT
CHAPTER 5: AIRPORT KIOSK MARKET, BY APPLICATION
CHAPTER 6: AIRPORT KIOSK MARKET, BY AIRPORT SIZE
CHAPTER 7: AIRPORT KIOSK MARKET, BY REGION
CHAPTER 8: COMPETITIVE LANDSCAPE
CHAPTER 9: COMPANY PROFILES
List of Tables
List of Figures
Companies Mentioned
- Amadeus IT Group SA
- Collins Aerospace
- Embross
- IER
- Materna IPS GmbH
- SITA
- Thales Group
- NCR VOYIX Corporation
- KIOSK Information Systems, Inc
- Olea Kiosks Inc.
Methodology
The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.
They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.
They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:
- Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
- Scientific and technical writings for product information and related preemptions
- Regional government and statistical databases for macro analysis
- Authentic news articles and other related releases for market evaluation
- Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast
Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.
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