A transport manager has full, and legal, responsibility for an organisation's transport operations. Managing human error is a significant factor which the transport manager needs take into account when performing this important role. It's crucial that this risk is fully understood and carefully managed in today’s commercial environment.
Human error can not only damage the organisation's commercial reputation and lead to loss of revenue but, more importantly, errors can lead to accidents, injuries and, potentially, loss of life. The importance of managing and reducing error cannot be overestimated.
This specialist one-day event will help you identify different ways to review and improve work processes so as to reduce the chance of human error in the future. It has been designed to focus specifically on the particular scenarios and risks associated with the transport sector. Two fundamental questions are considered during this programme:
- How significant a factor is human error in transport operations?
- How can human error in the workplace be better managed?
It’s important to note that this webinar will not simply provide a generic “recipe book for fixing human errors” because each organisation is different. Instead, the aim is to introduce the transport manager to a different way of thinking about, and then effectively managing, human error.
References will be made to the work of leading academics in the field of human error; international case studies will be discussed to help embed the learning; and topics will be introduced both to challenge understanding and form the basis of a robust management plan.
Overall the programme will enhance the professional skillset of the Transport Manager and, in turn, help establish them as a specialist member of the organisation's management team. By providing the knowledge and skills to work to eliminate human error, it will improve the overall performance both of the transport operation in particular, and the company in general.
Benefits of attending
By attending this course you will:
- Understand the impact of human error on a business
- Learn about some of the psychological factors behind human error
- Navigate the minefield of managing human error
- Get to grips with key driver specific issues
- Be aware of organisational and communication failures
- Identify different ways to review and improve work processes to reduce the chance of human error within your business
Certifications
- CPD: 6 hours for your records
- Certificate of completion
Course Content
Introduction
Are people the problem?
- Risk assessments assume that outcomes are predictable - but people can be unpredictable - does that make them a problem?
- Do people have a passive or an active role to play in achieving tasks?
Assumptions
- What do we mean by the term “assumptions”?
- Case study - how an assumption led to a tragedy
Selective attention
- The "gorilla effect"
- How can you not see a dead deer in the road?
Cognitive biases
- Why knowing the outcome of an event can sometimes be very unhelpful
- Case study - the link between the “Wheel of Fortune” game, African countries and the United Nations
Errors and violations
- Understanding the differences between an error, a mistake and a violation
- Case study - the violation that led to the 1988 Clapham Junction rail crash
Driver specific issues
- Driver fatigue - what does current research show?
- Driver stress - what is it, and why should you be concerned?
Organisational failures
- The link between human error and flawed management systems
- Case study - the "pilot" error that was proved to be the company’s fault
Communication failures
- How do communications actually work?
- What can go wrong in communications?
Blame
- What do we mean by “blame”?
- Is blame necessary?
- The "no blame" culture
- Looking ahead
How to devise an action plan which will both improve work processes and reduce the possibility (and effect) of errors
Course Provider
Andy Farrall,
Chartered Safety Consultant and Qualified Accident InvestigatorAndy Farrall FIIRSM, CMIOSH, MIIAI, MInstLM, is a chartered safety consultant and qualified accident investigator who is not only a Fellow of the International Institute for Risk and Safety Management (among other professional accomplishments) but who is also accredited on the UK Occupational Safety and Health Consultants’ Register (OSHCR). He has a wide range of personal experience in fields as diverse as law enforcement (having worked as a specialist investigator with two élite law enforcement agencies, including dealing with complex international fraud); emergency services (including a current project working on the development of specialist paramedic courses with the Irish National Ambulance Service College); safety management consultancy; and health & safety training.
By drawing on this wealth of practical knowledge he has designed, and now presents, a series of very informative webinars on topics of real value to professional managers.
Who Should Attend
Professionals in the transport industry who want to get to grips with understanding, managing and reducing human error within their business, including:
- Transport managers
- Transport compliance managers
- Fleet managers
- Transport directors, co-ordinators and advisors
- Logistics managers
Although transport managers (and their assistants) are the primary target audience, the course would also be of benefit to other senior managers and directors, both in the transport sector and other business sectors.
