Resilience in healthcare organizations is a complex issue, involving all stakeholders in the healthcare field. It is a highly topical issue, even more so in the wake of the recent health crisis.
This book explores the impact of collective intelligence on the resilience of these organizations, and the role played by innovation. Health organizations comprise the structures and systems involved in treating patients, as well as healthcare professionals with medical, social or medico-social expertise, along with institutional and administrative players in the field.
Innovation, Collective Intelligence and Resiliency in Healthcare Organizations alternates between theoretical readings and illustrative case studies. Their diversity is the result of their contributors: university researchers, institutional players from healthcare authorities, practicing caregivers in hospital structures or healthcare coordination support systems, and managers of healthcare structures and systems.
Table of Contents
Foreword: Building Meta-Resilience in Healthcare Organizations xi
Annie BARTOLI
Foreword: Resiliency xv
Yves CHARPAK
List of Acronyms xix
About the Authors xxv
Introduction xxxi
Aline COURIE-LEMEUR
Part 1 Organizational Resilience in the Healthcare Field 1
Introduction to Part 1 3
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Chapter 1 Resilience in Healthcare Organizations: Bibliometric Analysis 7
Olena Yuriivna CHYGRYN and Liliia Mykolaivna KHOMENKO
Chapter 2 Response to Exceptional Health Situations at the Meso-Level: CPTSs in the Covid-19 Crisis 25
Sylvain GAUTIER
Chapter 3 Dynamic Capabilities and Resilience of a Health Organization: The Case of an EHPAD-Medicalized Retirement Home 37
Benoît NAUTRE
Chapter 4 The Health Pathway: A Resilient Model for Transforming the Governance of Health Authorities? 57
Laëtitia BOREL
Part 2 Collective Intelligence and the Resilience of Healthcare Organizations 79
Introduction to Part 2 81
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Chapter 5 Co-creation, Co-production and Collective Intelligence in Digitized Healthcare Policies 83
Jan MATTIJS and Vincent MABILLARD
Chapter 6 The Patient Educator: A Profession, A Political Mandate or A Social Mandate? 105
Fatima YATIM
Chapter 7 The Emergence of an Innovative and Resilient Organization of Healthcare Actors: The Alliance Santé de Seine-et-Marne 121
Béatrice PIPITONE and Hélène MARIE
Chapter 8 The Alliance Manager: A Key Actor in Healthcare Coordination Systems 141
Laurent CENARD
Part 3 Innovation and Resilience of Healthcare Organizations 161
Introduction to Part 3 163
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Chapter 9 Social Innovation Through Design in Hospitals: Challenges and Proposals for Conditions of Success 165
Jihane SEBAI and Bérangère L SZOSTAK
Chapter 10 Article 51: Innovative Experiments to Help the French Healthcare System? 181
Cécile DEZEST, Isabelle FRANCHISTEGUY-COULOUME and Emmanuelle CARGNELLO-CHARLES
Chapter 11 Innovation and Training for Healthcare Professionals: Impact on the Structural Resilience of Organizations 201
Marianne SARAZIN
Chapter 12 Analysis of Two Innovative Working Methods at the Ile-de-France RHA 211
Sophie BATAILLE, Élise BLÉRY, Charlotte ROUDIER-DAVAL and Michel MARTY
Appendix: Brief Descriptions of Organizations 227
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List of Authors 233
Index 235
