Hospitality Property Management Software Global Market Report 2024

The global hospitality property management software market has grown rapidly in recent years. It will grow from $1.13 billion in 2023 to $1.25 billion in 2024 at a compound annual growth rate (CAGR) of 10.6%. The growth in the historic period can be attributed to growing demand for online travel agencies, globalization of the hospitality industry, growing emphasis on customer satisfaction, government initiatives.

The global hospitality property management software market is expected to see strong growth in the next few years. It will grow to $1.81 billion in 2028 at a compound annual growth rate (CAGR) of 9.6%. The growth in the forecast period can be attributed to global expansion, demand for contactless check-ins, increasing importance of data-driven decision-making, demand for property management software in the real estate industry, increasing adoption of cloud-based solutions. Major trends in the forecast period include augmented reality (AR) and virtual reality (VR) integration, voice-activated services, increased use of artificial intelligence (AI) and machine learning (ML), chatbots and virtual assistants, blockchain for security.

The anticipated growth of the hospitality property management software market is expected to be propelled by the continuous rise in tourism and travel. This increasing tourism and travel trend signifies the ongoing expansion and development of the tourism industry, characterized by a growing number of people embarking on journeys for leisure, business, or various other purposes. Within the realm of tourism, hospitality property management software assumes a pivotal role by assisting hotels and other hospitality establishments in streamlining their operations and enhancing the overall guest experience. For example, as of January 2023, according to the United Nations World Tourism Organization (UNWTO), a specialized agency of the United Nations based in Spain, international tourist arrivals surpassed 900 million, marking a two-fold increase compared to the previous year, 2021. Notably, the Middle East experienced a remarkable surge in tourist arrivals, reaching 83% of pre-pandemic levels. Consequently, the growth of the hospitality property management software market is being driven by the persistent growth in tourism and travel.

The growing need for automation is set to drive the growth of the hospitality property management software market in the foreseeable future. Automation involves leveraging technology and machinery to reduce human involvement in various tasks and processes. In the hospitality industry, automation software plays a crucial role in streamlining operations like reservations, billing, inventory management, and cleaning, resulting in time savings and enhanced efficiency. For instance, a survey conducted by Duetto in March 2022, which gathered 210 responses, indicated that nearly 78% of hoteliers planned to increase their investments in hotel technology over the next three years. Among the respondents, 67.6% were already using a revenue management system (RMS), and the remaining 32.4% were interested in investing in revenue technology. Approximately 54.8% of the participants emphasized the critical role of automation in this context. Hence, the rising demand for automation is a key driver behind the growth of the hospitality property management software market.

A reduction in hotel bookings is expected to impede the growth of the hospitality property management software market in the future. Hotel booking involves the process of reserving accommodations at a hotel for an upcoming stay, which can be accomplished through various channels like the hotel's website, online travel agencies (OTAs), or direct communication with the hotel over the phone. For instance, according to Airbnb Revenue and Booking Statistics, Airbnb recorded a gross booking value of $23.9 billion in 2020, representing a 37.04% decline compared to the previous year. This decline in hotel bookings is a significant factor negatively affecting the hospitality property management software market.

Prominent companies operating within the hospitality property management software market are increasingly emphasizing the introduction of integrated hotel guest engagement solutions as a strategic move to enhance their competitiveness in the industry. Integrated hotel guest engagement solutions encompass a suite of strategies and technologies that hotels employ to engage with their guests throughout their entire stay, spanning from pre-booking interactions to post-stay engagement. A notable example of this trend is seen in the actions of Cloudbeds Inc., a United States-based provider of hospitality management systems. In September 2022, Cloudbeds Inc. unveiled "Whistle for Cloudbeds," a fully integrated hotel guest engagement solution. This innovative solution represents an enhanced approach to guest engagement, equipping hotel organizations with the tools to achieve several objectives, including generating additional revenue, enhancing guest satisfaction, optimizing internal processes, and establishing more personalized and meaningful connections with guests throughout their entire journey - from the initial discovery phase to the post-stay phase. The integration of Whistle for Cloudbeds into the Cloudbeds Hospitality Platform creates a seamless user experience and facilitates greater interoperability. This integration encompasses features such as a unified inbox, live chat tools integrated with website and booking engine interfaces, digital registration cards, and guest notes, among other functionalities. This strategic focus on integrated hotel guest engagement solutions reflects a growing trend among major companies in the hospitality property management software market to stay competitive and cater to evolving guest expectations.

In September 2022, Guesty Inc., an Israeli property management SaaS company, acquired Kigo and HiRUM Software Solutions for an undisclosed sum. This move aims to expand Guesty's global presence, boost research and development, and enhance its product offerings for users on all three platforms. The acquisition aligns with Guesty's long-term growth strategy, allowing it to enter new markets and offer a comprehensive solution for property managers and hospitality professionals. Kigo specializes in vacation rental software, while HiRUM offers tailored property management software for the hospitality sector.

Major players in the hospitality property management software market are Oracle Corporation, Amadeus IT Group S.A., Infor Inc., RealPage Inc., Agilysys Inc., eZee Technosys Pvt. Ltd., Northwind Software Inc., PAR Springer Miller Systems Inc., Hotelogix Pte. Ltd., innRoad Inc., Protel hotelsoftware GmbH, RMS Aust Pty Ltd., Atulyam Hotelline Solutions Pvt. Ltd., Checkfront Inc., Cloudbeds Inc., Guestline Ltd., Guesty Inc., InnQuest Software Corporation, ResNexus Inc., Cenium AS, Digital Arbitrage Inc., World Web Technologies Inc., Frontdesk Anywhere Inc., Skytouch Solutions LLC, Codebay Solutions Limited, Multi-Systems Inc., Resort Data Processing Inc., Sirvoy Limited, SutiSoft Inc., IQware Inc.

North America was the largest region in the hospitality property management software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in hospitality property management software report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the hospitality property management software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The hospitality property management software can be categorized into two primary deployment types such as on-premise and cloud. On-premise deployment entails the installation of software and computing infrastructure within the physical premises of an organization or individual. These deployment models cater to various types of organizations, including large enterprises and small to medium-sized enterprises, and serve a multitude of applications, such as business hotels, resorts, spas, heritage properties, and boutique hotels.

This report provides hospitality property management software market statistics, including hospitality property management software industry global market size, regional shares, competitors with a hospitality property management software market share, detailed hospitality property management software market segments, market trends and opportunities and any further data you may need to thrive in the hospitality property management software industry. This hospitality property management software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The hospitality property management software market consists of revenues earned by entities by providing reservation management, billing, housekeeping, inventory management and reporting. The market value includes the value of related goods sold by the service provider or included within the service offering. The hospitality property management software market also includes sales of mobile PMS (Property Management Software), integrated PMS and vacation rental management software. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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