Healthcare Business Process Outsourcing (BPO) Market Report 2025

This report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The healthcare business process outsourcing (BPO) market size has grown rapidly in recent years. It will grow from $321.15 billion in 2024 to $356.65 billion in 2025 at a compound annual growth rate (CAGR) of 11.1%. The growth in the historic period can be attributed to cost efficiency and operational optimization, rising demand for specialized services, data security and patient privacy concerns, shift towards value-based care models, impact of globalization in healthcare.

The healthcare business process outsourcing (BPO) market size is expected to see rapid growth in the next few years. It will grow to $554.8 billion in 2029 at a compound annual growth rate (CAGR) of 11.7%. The growth in the forecast period can be attributed to enhanced patient-centric solutions, global expansion and multilingual services, post-pandemic remote service demand, evolution of value-based care models, heightened focus on data security. Major trends in the forecast period include focus on customer experience and patient engagement, strategic partnerships and collaborations, globalization of healthcare services, COVID-19 pandemic impact, shift towards value-based care models.

The growing number of drug developments is expected to drive the expansion of the healthcare business process outsourcing (BPO) market in the future. Drug development involves the discovery, research, testing, and market introduction of new medications designed to treat, prevent, or manage medical conditions. Healthcare BPO companies play a vital role in assisting pharmaceutical firms with the complexities of drug development, regulatory compliance, and market access, thereby making the drug development process more efficient and effective. For example, according to the official website of the Government of Canada, in 2022, there were over 9,000 new medicines at various stages of clinical development, up from nearly 8,500 the year before. Therefore, the increasing number of drug developments is fueling the growth of the healthcare business process outsourcing (BPO) market.

The escalating frequency of data breaches is expected to drive the growth of the healthcare business process outsourcing market. Data breaches involve unauthorized access or disclosure of sensitive information, emphasizing the critical importance of robust data handling procedures and security protocols. Healthcare BPO providers implement stringent measures to safeguard patient data, addressing the increasing threat of data breaches. The rising global average cost per compromised record in a data breach, reaching $164 in 2022, highlights the urgency for effective measures against data threats. Consequently, the surge in data breaches is a significant factor contributing to the growth of the healthcare business process outsourcing market.

Leading companies in the healthcare business process outsourcing (BPO) market are adopting innovative strategies, including the integration of artificial intelligence (AI) platforms such as the AGS AI Platform, to enhance revenue cycle management (RCM) processes. The AGS AI Platform leverages AI technologies such as machine learning and natural language processing to automate tasks, identify patterns, and make recommendations. Launched by AGS Health LLC, this platform aims to improve efficiency, effectiveness, and patient experience within the revenue cycle management process.

In November 2023, Thoma Bravo, LLC, a US-based private equity firm, acquired NextGen Healthcare for $1.8 billion. This acquisition is intended to drive innovation in cloud-based healthcare technology, fostering the growth and development of NextGen Healthcare's products. The partnership capitalizes on Thoma Bravo's expertise to advance NextGen’s goal of enhancing patient outcomes and improving provider efficiency. NextGen Healthcare Inc. is a US-based healthcare technology company that offers integrated software solutions aimed at improving clinical, financial, and operational outcomes for healthcare organizations.

Major companies operating in the healthcare business process outsourcing (bpo) market report are UnitedHealth Group Incorporated, Accenture PLC, International Business Machines Corporation (IBM), Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, IQVIA Holdings Inc., Quintiles IMS Holdings Inc., HCL Technologies Limited, Infosys Limited, Wipro Limited, DSM Pharma, Sutherland Global Services Inc., Xerox Holdings Corporation, Genpact Limited, Access Healthcare Services Pvt. Ltd., Parexel International Corporation, R1 RCM Inc., NTT Data Corporation, EXLService Holdings Inc., Sykes Enterprises Incorporated, WNS Limited, Firstsource Solutions Limited, Invensis Technologies Pvt. Ltd., Omega Healthcare Investors Inc., Hinduja Global Solutions Limited, Mphasis Limited, GeBBS Healthcare Solutions Inc., Akurate Management Solutions Pvt Ltd., Gevity Consulting Inc., Octopus Tech Solutions Pvt Ltd.

North America was the largest region in the healthcare business process outsourcing (BPO) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the healthcare business process outsourcing (bpo) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the healthcare business process outsourcing (bpo) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The healthcare business process outsourcing (BPO) market consists of revenues earned by entities by providing services such as medical document management services, pharmacy information management services, laboratory information management services, business process management services, and supply chain management services. The market value includes the value of related goods sold by the service provider or included within the service offering. The healthcare business process outsourcing (BPO) market also includes sales of medical coding and billing devices, which are used in providing healthcare business process outsourcing (BPO) services. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

Healthcare business process outsourcing (BPO) involves contracting an external service provider to manage non-clinical or non-core activities within a healthcare organization. This practice is implemented across various functions in the healthcare industry to enhance efficiency, reduce costs, ensure compliance, and enable healthcare organizations to concentrate on their primary mission of delivering patient care.

The primary types of healthcare business process outsourcing (BPO) include provider outsourcing services, payer outsourcing services, operational outsourcing services, and information technology infrastructure management services. Provider outsourcing services involve healthcare organizations or providers outsourcing specific functions or services, such as revenue cycle management, patient enrollment, and patient care. Payer services encompass claims management, product development, business acquisition, member management, provider management, care management, integrated front-end services, back-office operations, billing and accounts management services, as well as human resources (HR) services. These services extend to solutions such as manufacturing, research and development, and non-clinical services, catering to various end-users including healthcare providers, healthcare payers, and others.

The healthcare business process outsourcing (BPO) market research report is one of a series of new reports that provides healthcare business process outsourcing (BPO) market statistics, including healthcare business process outsourcing (BPO) industry global market size, regional shares, competitors with a healthcare business process outsourcing (BPO) market share, detailed healthcare business process outsourcing (BPO) market segments, market trends and opportunities, and any further data you may need to thrive in the healthcare business process outsourcing (BPO) industry. This healthcare business process outsourcing (BPO) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

This product will be delivered within 3-5 business days.