Consumer Electronics Repair and Maintenance Market Report 2025

The consumer electronics repair and maintenance market size has grown steadily in recent years. It will grow from $7.84 billion in 2024 to $8.05 billion in 2025 at a compound annual growth rate (CAGR) of 2.7%. The growth in the historic period can be attributed to a rise in disposable income, increased environmental concerns for e-waste, growth in e-commerce for consumer electronics, increased internet penetration, strong economic growth in emerging markets, and increasing usage of TVs.

The consumer electronics repair and maintenance market size is expected to see steady growth in the next few years. It will grow to $8.81 billion in 2029 at a compound annual growth rate (CAGR) of 2.3%. The growth in the forecast period can be attributed to the growing equipment failure rate and cost-benefit associated with repairing old equipment, increasing government regulations for e-waste management, rising adoption of electronic devices, increasing adoption of Internet of Things (IoT), increasing demand for refurbished electronic products, higher purchase cost of some electronic products, uncertain consumer demand for consumer electronics and growing sense of sustainability. Major trends in the forecast period include focusing on adopting IoT for their operations to enhance efficiency and to keep track of the real-time status of devices, focusing on implementing AR-based procedures to enhance their performance and merging with financial and other electronic component companies to strengthen the financial stability and fast and better performance.

The consumer electronics repair and maintenance market is poised for growth, driven by an upsurge in equipment failure rates and the cost benefits associated with repairing old devices rather than replacing them. The market experiences a constant influx of branded and non-branded low-cost products, which often require repair due to poor material quality or regular wear and tear. A notable shift in company strategies involves designing products that are easily repairable. Addressing issues in gadgets through repair is considered a cost-effective alternative to purchasing new ones, thereby fostering customer trust. Companies providing repair manuals, spare parts, and guidance on product fixing are gaining customer preference. Apple's initiative to assemble older iPhones in India, along with entities such as iFixit and Repair Cafe, fostering collaborative repair efforts, underscores this trend. The European Commission's discussion of eco-design regulations for smartphones, emphasizing access to spare parts and repair information, further supports the growth of the consumer electronics repair and maintenance market.

The burgeoning adoption of smartphones is set to propel the consumer electronics repair and maintenance market. Smartphones, combining mobile phone functionality with advanced features akin to personal computers, are highly portable but prone to various types of damage, including screen cracks, water damage, and battery issues. The resultant increase in repair needs creates a consistent demand for maintenance and repair services. Notably, a report by Uswitch Limited in February 2023 revealed that there were 71.8 million active mobile connections in the UK in 2022, marking a 3.8% increase from 2021. The projection of 68.3 million people in the UK by 2025, with 95% owning smartphones, underscores the escalating adoption of smartphones as a key driver for the growth of the consumer electronics repair and maintenance market.

Consumer electronics repair and maintenance service providers are strategically incorporating augmented reality (AR) into their procedures. AR enhances reality by combining direct and indirect views of physical environments with computer-generated images, providing users with an enriched view of the real world. AR-based repair and maintenance procedures offer real-time digital information, empowering users with step-by-step instructions for asset repair. A notable example is Dell, a US-based technology company, which introduced the 2022 AR Assistant app. This app utilizes augmented reality to guide users through step-by-step, at-home repairs or replacements for over 97 different systems in 7 languages. The AR Assistant app leverages mixed reality and informational overlays on the device being repaired, utilizing a smartphone camera. Its augmented clone technology further enhances the repair experience by displaying a cloned server in any desired space, facilitating a 360-degree interaction with a high degree of realism. This approach not only simplifies at-home repairs but also contributes to waste reduction, making the repair process less stressful for users.

Leading companies in the consumer electronics repair and maintenance market are focusing on creating advanced solutions, such as software platforms, to streamline repair processes, improve customer service, and enhance inventory management. Software platforms are integrated systems that serve as a foundation for building, deploying, and managing applications or services. They provide developers with tools, frameworks, and services that simplify the development process and support the creation of software solutions. For instance, in April 2024, Siemens AG, a Germany-based automation company, introduced Electrification X to modernize outdated electrification infrastructure. This platform delivers key advantages, including enhanced energy efficiency, reduced costs, and increased sustainability across various sectors. Using IoT and SaaS technologies, Electrification X optimizes electrification infrastructure, allowing businesses to manage energy resources more efficiently while reducing CO2 emissions. Moreover, Electrification X aids the shift toward electric mobility by offering tools for improved load management and operational transparency, facilitating the integration of renewable energy sources into existing systems.

Major companies operating in the consumer electronics repair and maintenance market include Redington, uBreakiFix, B2X CARE SOLUTIONS GMBH, Encompass Supply Chain Solutions Inc, Onsitego, The Allstate Corporation, Global Electronic Services Inc., Electronix Services, MicroFirst Gaming Inc., Quest International Inc., Serviceman India, Urban Company, Star Electronics Service, Kanto Camera Service, CND Electronic Technology (Shenzhen) Co. Ltd, Anhui LeedeTech Co. Ltd., Shenzhen Xieyuanxin Optoelectronics Co. Ltd., Moduslink, Repair World Direct, Square Trade, The IRP company, Feba Electronics Repair Service, Mendtronix Inc., The Cableshoppe Inc.

Western Europe was the largest region in the consumer electronics repair and maintenance market share in 2024. Asia-Pacific was the second-largest region in the global consumer electronics repair and maintenance market. The regions covered in the consumer electronics repair and maintenance market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the consumer electronics repair and maintenance market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The consumer electronics repair and maintenance market consists of revenues earned by entities engaged in repairing and maintaining consumer electronics, such as televisions, stereos, speakers, video recorders, CD and DVD players, radios, and cameras, without retailing new consumer electronics. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

Consumer electronics repair and maintenance involve the refurbishment and replacement of components within electronic equipment, devices, and appliances used by end consumers, both professionally and personally. These services cater to repairing various items such as televisions, stereos, speakers, video recorders, CD/DVD players, radios, and cameras, without engaging in the retail of new consumer electronics.

The primary categories of consumer electronics repair and maintenance cover loudspeakers, sound bars, microphones, amplifiers, mixers, music players, televisions, video players, and cameras. Microphones serve the purpose of converting sound waves into electrical signals or recording them onto a medium. Services offered include in-warranty and out-of-warranty repairs, utilized across diverse sectors including industrial, commercial, and residential settings.

The consumer electronics repair and maintenance market research report is one of a series of new reports that provides consumer electronics repair and maintenance market statistics, including consumer electronics repair and maintenance industry global market size, regional shares, competitors with a consumer electronics repair and maintenance market share, detailed consumer electronics repair and maintenance market segments, market trends and opportunities, and any further data you may need to thrive in the consumer electronics repair and maintenance industry. This consumer electronics repair and maintenance market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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