Mail Order Pharmacy Market Report 2025

The mail order pharmacy market size has grown rapidly in recent years. It will grow from $109.44 billion in 2024 to $127.87 billion in 2025 at a compound annual growth rate (CAGR) of 16.8%. The growth in the historic period can be attributed to the growth of chronic conditions, rising healthcare costs, an aging population, increased focus on convenience and accessibility, and growing demand for online pharmacies.

The mail order pharmacy market size is expected to see rapid growth in the next few years. It will grow to $250.07 billion in 2029 at a compound annual growth rate (CAGR) of 18.3%. The growth in the forecast period can be attributed to the increasing adoption of telemedicine, expansion of specialty medication coverage, personalized medicine, increasing focus on patient-centric care, global health events and pandemics, e-commerce growth, and digital health platforms. Major trends in the forecast period include technological advancements, AI and automation in prescription processing, artificial intelligence and machine learning in healthcare, delivery innovations, focus on sustainability in packing medicines, and insurance provider partnerships.

The rise in the adoption of e-commerce is significantly driving the growth of the mail-order pharmacy market. E-commerce facilitates the exchange of goods and services over electronic networks, allowing customers to conveniently order medications and prescription refills from home or on the go via mobile applications. For example, in May 2024, the U.S. Census Bureau reported that e-commerce sales grew by 8.5% in the first quarter of 2024 compared to the same period in 2023, making up 15.6% of total retail sales, which also saw a year-over-year increase of 2.8%. This surge in e-commerce adoption enhances access to medications, contributing to the expanding mail-order pharmacy market.

The increasing use of telemedicine services is expected to drive the growth of the mail-order pharmacy market in the future. Telemedicine services involve the remote delivery of healthcare, including medical consultations, diagnosis, treatment, and monitoring, utilizing telecommunications technology. By combining virtual consultations with medication delivery, mail-order pharmacies can enhance medication reviews, address medication-related concerns, and offer education and support directly to patients. For example, according to Telehealth.HHS.gov, a U.S. government information provider, telehealth usage reached approximately 21,883,731 users in Q4 2023, marking an increase of 2,783,159 users, or a 13% rise from the previous quarter. Therefore, the growing telemedicine services are propelling the growth of the mail-order pharmacy market.

Technological advancements emerge as a prominent and increasingly popular trend in the mail-order pharmacy market, with major companies introducing innovative solutions to elevate pharmaceutical operations. A case in point is the April 2023 launch of NEXiA Enterprise Analytics by Innovation Associates, Inc., a US-based pharmaceutical development company. This cloud-based application is designed to complement the NEXiA software for pharmacy fulfillment, providing customers with real-time visualization of pharmacy operations across multiple fulfillment locations. NEXiA Enterprise Analytics empowers users to swiftly identify trends, thereby facilitating the efficient delivery of medicines to patients.

Key players in the mail-order pharmacy market are strategically focusing on the development of electronic prescribing services, aiming to cater to larger customer bases, increase sales, and boost revenue. Electronic prescribing services involve digital systems that enable healthcare professionals, particularly physicians, to generate and transmit prescriptions electronically, replacing traditional paper-based methods. Illustratively, in September 2022, Walmart Canada, in collaboration with Canada Health Infoway, launched PrescribeIT. This electronic prescribing service allows prescribers to electronically send prescriptions and renewals to a patient's chosen pharmacy, thereby enhancing patient care, safety, and communication among clinicians. The adoption of PrescribeIT streamlines the prescription-filling process for Walmart pharmacy patients, optimizing workflow for pharmacists and fostering seamless communication between prescribers and pharmacy professionals.

In December 2022, Prime Therapeutics, a prominent pharmacy benefit management (PBM) services provider, acquired Magellan Rx for $1.35 billion. This acquisition expands Prime Therapeutics' portfolio with PBM capabilities, creating a diversified pharmacy solutions organization serving commercial markets and government programs. Magellan Rx, the acquired company, specializes in online pharmaceutical services, reviewing orders to ensure the swift and secure mailing of medications. This acquisition enhances Prime Therapeutics' capabilities in the dynamic landscape of pharmacy benefit management.

Major companies operating in the mail order pharmacy market include CVS Health Corporation, UnitedHealth Group Inc., Accredo Health Group Inc., McKesson Corporation, Cigna, Cardinal Health, Walgreen Co., OptumRx Inc., Humana Pharmacy, Aetna Inc., Wellcare Health Plans Inc., Prime Therapeutics LLC., Express Scripts Inc., Zur Rose Group AG, CHI Health, MedImpact, Remedi SeniorCare Holding Corporation, RxAdvance Corporation, WellDyneRx Inc., PillPack Inc., BeneCard Services Inc., DocMorris N.V., EnvisionPharmacies, Freedom Fertility Pharmacy, Canada Drugs Online, Elixir Rx Solutions LLC., eDrugstore, Simple Meds LLC., SANICARE, Apex Specialty Pharmacy.

North America was the largest region in the mail-order pharmacy market in 2024. Asia Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the mail order pharmacy market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the mail order pharmacy market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

A mail-order pharmacy is a digital pharmaceutical service that facilitates online prescription orders and delivers medications to customers through mail services. This operational model enables individuals to conveniently manage their prescriptions using digital platforms such as smartphones or computers.

The primary product categories offered by mail-order pharmacies encompass dermal care products, diabetes medications, cardiovascular medicines, blood pressure medications, asthma medications, cold and flu remedies, painkillers, antacids, and other pharmaceuticals. Within this framework, cardiovascular medicine pertains to the specialized branch of medicine focused on identifying and treating conditions related to the heart, blood vessels, and circulatory system. The range of drugs provided by mail-order pharmacies includes both non-prescription (over-the-counter) drugs and prescription drugs. These medications can be conveniently ordered through various channels such as online stores and pharmacy apps, offering customers a streamlined and accessible means of managing their healthcare needs.

The mail-order pharmacy market research report is one of a series of new reports that provides mail-order pharmacy market statistics, including mail order pharmacy industry global market size, regional shares, competitors with a mail-order pharmacy market share, detailed mail-order pharmacy market segments, market trends, and opportunities, and any further data you may need to thrive in the mail order pharmacy industry. This mail-order pharmacy market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The mail-order pharmacy market includes revenues earned by entities by providing services such as doorstep delivery and refiling medication. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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