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Insurance Business Process Outsourcing (BPO) Market 2025-2029- Product Image
Insurance Business Process Outsourcing (BPO) Market 2025-2029- Product Image
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Insurance Business Process Outsourcing (BPO) Market 2025-2029

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    Report

  • 218 Pages
  • February 2025
  • Region: Global
  • TechNavio
  • ID: 5941987
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The insurance business process outsourcing (BPO) market is forecasted to grow by USD 1.55 billion during 2024-2029, accelerating at a CAGR of 4.2% during the forecast period. The report on the insurance business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growing adoption of cloud-based services in insurance sector, increasing demand for cost-effective operations in insurance field, and growing demand for scalable and flexible BPO services.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

The insurance business process outsourcing (BPO) market is segmented as below:

By Application

  • Life and pension
  • Property and casualty

By End-user

  • Insurance companies
  • Brokers and agents

By Type

  • Claims management
  • Customer service
  • Policy administration
  • IT and technological support
  • Others

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • Middle East and Africa
  • South America
This study identifies the emerging digital technologies across areas such as AI, IOT, and robotics as one of the prime reasons driving the insurance business process outsourcing (BPO) market growth during the next few years. Also, growing investment in distributed infrastructure, virtual operations and risk management systems and rising demand for blockchain technology in the insurance BPO sector will lead to sizable demand in the market.

The report on the insurance business process outsourcing (BPO) market covers the following areas:

  • Insurance Business Process Outsourcing (BPO) Market sizing
  • Insurance Business Process Outsourcing (BPO) Market forecast
  • Insurance Business Process Outsourcing (BPO) Market industry analysis
A robust vendor analysis within the report is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading insurance business process outsourcing (BPO) market vendors that include Accenture PLC, Capgemini Services SAS, Cogneesol BPO Pvt. Ltd., Cognizant Technology Solutions Corp., Dell Technologies Inc., DXC Technology Co., ExlService Holdings Inc., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., Invensis Technologies Pvt. Ltd., Macro Capital, Mahindra and Mahindra Ltd., Mphasis Ltd., Rely Services Inc., Solartis LLC, Tata Consultancy Services Ltd., Wipro Ltd., and WNS Holdings Ltd. Also, the insurance business process outsourcing (BPO) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by Application
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Market Segmentation by Type
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Analysis
2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
Overview on factors of disruption
2.4 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
3 Market Landscape
3.1 Market ecosystem
Parent Market
Data Table on - Parent Market
3.2 Market characteristics
Market characteristics analysis
3.3 Value chain analysis
Value chain analysis
4 Market Sizing
4.1 Market definition
Offerings of companies included in the market definition
4.2 Market segment analysis
Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
Chart on Global - Market size and forecast 2024-2029 ($ million)
Data Table on Global - Market size and forecast 2024-2029 ($ million)
Chart on Global Market: Year-over-year growth 2024-2029 (%)
Data Table on Global Market: Year-over-year growth 2024-2029 (%)
5 Historic Market Size
5.1 Global Insurance Business Process Outsourcing (BPO) Market 2019 - 2023
Historic Market Size - Data Table on Global Insurance Business Process Outsourcing (BPO) Market 2019 - 2023 ($ million)
5.2 Application segment analysis 2019 - 2023
Historic Market Size - Application Segment 2019 - 2023 ($ million)
5.3 End-user segment analysis 2019 - 2023
Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.4 Type segment analysis 2019 - 2023
Historic Market Size - Type Segment 2019 - 2023 ($ million)
5.5 Geography segment analysis 2019 - 2023
Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.6 Country segment analysis 2019 - 2023
Historic Market Size - Country Segment 2019 - 2023 ($ million)
6 Qualitative Analysis
6.1 AI Impact on Global Insurance Business Process Outsourcing (BPO) Market
7 Five Forces Analysis
7.1 Five forces summary
Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
Chart on Market condition - Five forces 2024 and 2029
8 Market Segmentation by Application
8.1 Market segments
Chart on Application - Market share 2024-2029 (%)
Data Table on Application - Market share 2024-2029 (%)
8.2 Comparison by Application
Chart on Comparison by Application
Data Table on Comparison by Application
8.3 Life and pension - Market size and forecast 2024-2029
Chart on Life and pension - Market size and forecast 2024-2029 ($ million)
Data Table on Life and pension - Market size and forecast 2024-2029 ($ million)
Chart on Life and pension - Year-over-year growth 2024-2029 (%)
Data Table on Life and pension - Year-over-year growth 2024-2029 (%)
8.4 Property and casualty - Market size and forecast 2024-2029
Chart on Property and casualty - Market size and forecast 2024-2029 ($ million)
Data Table on Property and casualty - Market size and forecast 2024-2029 ($ million)
Chart on Property and casualty - Year-over-year growth 2024-2029 (%)
Data Table on Property and casualty - Year-over-year growth 2024-2029 (%)
8.5 Market opportunity by Application
Market opportunity by Application ($ million)
Data Table on Market opportunity by Application ($ million)
9 Market Segmentation by End-user
9.1 Market segments
Chart on End-user - Market share 2024-2029 (%)
Data Table on End-user - Market share 2024-2029 (%)
9.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
9.3 Insurance companies - Market size and forecast 2024-2029
Chart on Insurance companies - Market size and forecast 2024-2029 ($ million)
Data Table on Insurance companies - Market size and forecast 2024-2029 ($ million)
Chart on Insurance companies - Year-over-year growth 2024-2029 (%)
Data Table on Insurance companies - Year-over-year growth 2024-2029 (%)
9.4 Brokers and agents - Market size and forecast 2024-2029
Chart on Brokers and agents - Market size and forecast 2024-2029 ($ million)
Data Table on Brokers and agents - Market size and forecast 2024-2029 ($ million)
Chart on Brokers and agents - Year-over-year growth 2024-2029 (%)
Data Table on Brokers and agents - Year-over-year growth 2024-2029 (%)
9.5 Market opportunity by End-user
Market opportunity by End-user ($ million)
Data Table on Market opportunity by End-user ($ million)
10 Market Segmentation by Type
10.1 Market segments
Chart on Type - Market share 2024-2029 (%)
Data Table on Type - Market share 2024-2029 (%)
10.2 Comparison by Type
Chart on Comparison by Type
Data Table on Comparison by Type
10.3 Claims management - Market size and forecast 2024-2029
Chart on Claims management - Market size and forecast 2024-2029 ($ million)
Data Table on Claims management - Market size and forecast 2024-2029 ($ million)
Chart on Claims management - Year-over-year growth 2024-2029 (%)
Data Table on Claims management - Year-over-year growth 2024-2029 (%)
10.4 Customer service - Market size and forecast 2024-2029
Chart on Customer service - Market size and forecast 2024-2029 ($ million)
Data Table on Customer service - Market size and forecast 2024-2029 ($ million)
Chart on Customer service - Year-over-year growth 2024-2029 (%)
Data Table on Customer service - Year-over-year growth 2024-2029 (%)
10.5 Policy administration - Market size and forecast 2024-2029
Chart on Policy administration - Market size and forecast 2024-2029 ($ million)
Data Table on Policy administration - Market size and forecast 2024-2029 ($ million)
Chart on Policy administration - Year-over-year growth 2024-2029 (%)
Data Table on Policy administration - Year-over-year growth 2024-2029 (%)
10.6 IT and technological support - Market size and forecast 2024-2029
Chart on IT and technological support - Market size and forecast 2024-2029 ($ million)
Data Table on IT and technological support - Market size and forecast 2024-2029 ($ million)
Chart on IT and technological support - Year-over-year growth 2024-2029 (%)
Data Table on IT and technological support - Year-over-year growth 2024-2029 (%)
10.7 Others - Market size and forecast 2024-2029
Chart on Others - Market size and forecast 2024-2029 ($ million)
Data Table on Others - Market size and forecast 2024-2029 ($ million)
Chart on Others - Year-over-year growth 2024-2029 (%)
Data Table on Others - Year-over-year growth 2024-2029 (%)
10.8 Market opportunity by Type
Market opportunity by Type ($ million)
Data Table on Market opportunity by Type ($ million)
11 Customer Landscape
11.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
12 Geographic Landscape
12.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2024-2029 (%)
Data Table on Market share By Geographical Landscape 2024-2029 (%)
12.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
12.3 North America - Market size and forecast 2024-2029
Chart on North America - Market size and forecast 2024-2029 ($ million)
Data Table on North America - Market size and forecast 2024-2029 ($ million)
Chart on North America - Year-over-year growth 2024-2029 (%)
Data Table on North America - Year-over-year growth 2024-2029 (%)
12.4 Europe - Market size and forecast 2024-2029
Chart on Europe - Market size and forecast 2024-2029 ($ million)
Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Chart on Europe - Year-over-year growth 2024-2029 (%)
Data Table on Europe - Year-over-year growth 2024-2029 (%)
12.5 APAC - Market size and forecast 2024-2029
Chart on APAC - Market size and forecast 2024-2029 ($ million)
Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Chart on APAC - Year-over-year growth 2024-2029 (%)
Data Table on APAC - Year-over-year growth 2024-2029 (%)
12.6 Middle East and Africa - Market size and forecast 2024-2029
Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
12.7 South America - Market size and forecast 2024-2029
Chart on South America - Market size and forecast 2024-2029 ($ million)
Data Table on South America - Market size and forecast 2024-2029 ($ million)
Chart on South America - Year-over-year growth 2024-2029 (%)
Data Table on South America - Year-over-year growth 2024-2029 (%)
12.8 US - Market size and forecast 2024-2029
Chart on US - Market size and forecast 2024-2029 ($ million)
Data Table on US - Market size and forecast 2024-2029 ($ million)
Chart on US - Year-over-year growth 2024-2029 (%)
Data Table on US - Year-over-year growth 2024-2029 (%)
12.9 UK - Market size and forecast 2024-2029
Chart on UK - Market size and forecast 2024-2029 ($ million)
Data Table on UK - Market size and forecast 2024-2029 ($ million)
Chart on UK - Year-over-year growth 2024-2029 (%)
Data Table on UK - Year-over-year growth 2024-2029 (%)
12.10 Japan - Market size and forecast 2024-2029
Chart on Japan - Market size and forecast 2024-2029 ($ million)
Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Chart on Japan - Year-over-year growth 2024-2029 (%)
Data Table on Japan - Year-over-year growth 2024-2029 (%)
12.11 Canada - Market size and forecast 2024-2029
Chart on Canada - Market size and forecast 2024-2029 ($ million)
Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Chart on Canada - Year-over-year growth 2024-2029 (%)
Data Table on Canada - Year-over-year growth 2024-2029 (%)
12.12 Germany - Market size and forecast 2024-2029
Chart on Germany - Market size and forecast 2024-2029 ($ million)
Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Chart on Germany - Year-over-year growth 2024-2029 (%)
Data Table on Germany - Year-over-year growth 2024-2029 (%)
12.13 China - Market size and forecast 2024-2029
Chart on China - Market size and forecast 2024-2029 ($ million)
Data Table on China - Market size and forecast 2024-2029 ($ million)
Chart on China - Year-over-year growth 2024-2029 (%)
Data Table on China - Year-over-year growth 2024-2029 (%)
12.14 South Korea - Market size and forecast 2024-2029
Chart on South Korea - Market size and forecast 2024-2029 ($ million)
Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
Chart on South Korea - Year-over-year growth 2024-2029 (%)
Data Table on South Korea - Year-over-year growth 2024-2029 (%)
12.15 India - Market size and forecast 2024-2029
Chart on India - Market size and forecast 2024-2029 ($ million)
Data Table on India - Market size and forecast 2024-2029 ($ million)
Chart on India - Year-over-year growth 2024-2029 (%)
Data Table on India - Year-over-year growth 2024-2029 (%)
12.16 France - Market size and forecast 2024-2029
Chart on France - Market size and forecast 2024-2029 ($ million)
Data Table on France - Market size and forecast 2024-2029 ($ million)
Chart on France - Year-over-year growth 2024-2029 (%)
Data Table on France - Year-over-year growth 2024-2029 (%)
12.17 Italy - Market size and forecast 2024-2029
Chart on Italy - Market size and forecast 2024-2029 ($ million)
Data Table on Italy - Market size and forecast 2024-2029 ($ million)
Chart on Italy - Year-over-year growth 2024-2029 (%)
Data Table on Italy - Year-over-year growth 2024-2029 (%)
12.18 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ million)
Data Tables on Market opportunity By Geographical Landscape ($ million)
13 Drivers, Challenges, and Opportunity/Restraints
13.1 Market drivers
13.2 Market challenges
13.3 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
13.4 Market opportunities/restraints
14 Competitive Landscape
14.1 Overview
14.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
14.3 Landscape disruption
Overview on factors of disruption
14.4 Industry risks
Impact of key risks on business
15 Competitive Analysis
15.1 Companies profiled
Companies covered
15.2 Company ranking index
Company ranking index
15.3 Market positioning of companies
Matrix on companies position and classification
15.4 Accenture PLC
Accenture PLC - Overview
Accenture PLC - Business segments
Accenture PLC - Key news
Accenture PLC - Key offerings
Accenture PLC - Segment focus
SWOT
15.5 Capgemini Services SAS
Capgemini Services SAS - Overview
Capgemini Services SAS - Business segments
Capgemini Services SAS - Key news
Capgemini Services SAS - Key offerings
Capgemini Services SAS - Segment focus
SWOT
15.6 Cognizant Technology Solutions Corp.
Cognizant Technology Solutions Corp. - Overview
Cognizant Technology Solutions Corp. - Business segments
Cognizant Technology Solutions Corp. - Key news
Cognizant Technology Solutions Corp. - Key offerings
Cognizant Technology Solutions Corp. - Segment focus
SWOT
15.7 Dell Technologies Inc.
Dell Technologies Inc. - Overview
Dell Technologies Inc. - Business segments
Dell Technologies Inc. - Key news
Dell Technologies Inc. - Key offerings
Dell Technologies Inc. - Segment focus
SWOT
15.8 DXC Technology Co.
DXC Technology Co. - Overview
DXC Technology Co. - Business segments
DXC Technology Co. - Key news
DXC Technology Co. - Key offerings
DXC Technology Co. - Segment focus
SWOT
15.9 ExlService Holdings Inc.
ExlService Holdings Inc. - Overview
ExlService Holdings Inc. - Business segments
ExlService Holdings Inc. - Key offerings
ExlService Holdings Inc. - Segment focus
SWOT
15.10 HCL Technologies Ltd.
HCL Technologies Ltd. - Overview
HCL Technologies Ltd. - Business segments
HCL Technologies Ltd. - Key news
HCL Technologies Ltd. - Key offerings
HCL Technologies Ltd. - Segment focus
SWOT
15.11 Infosys Ltd.
Infosys Ltd. - Overview
Infosys Ltd. - Business segments
Infosys Ltd. - Key news
Infosys Ltd. - Key offerings
Infosys Ltd. - Segment focus
SWOT
15.12 Invensis Technologies Pvt. Ltd.
Invensis Technologies Pvt. Ltd. - Overview
Invensis Technologies Pvt. Ltd. - Product/Service
Invensis Technologies Pvt. Ltd. - Key offerings
SWOT
15.13 Macro Capital
Macro Capital - Overview
Macro Capital - Product/Service
Macro Capital - Key offerings
SWOT
15.14 Mahindra and Mahindra Ltd.
Mahindra and Mahindra Ltd. - Overview
Mahindra and Mahindra Ltd. - Business segments
Mahindra and Mahindra Ltd. - Key news
Mahindra and Mahindra Ltd. - Key offerings
Mahindra and Mahindra Ltd. - Segment focus
SWOT
15.15 Mphasis Ltd.
Mphasis Ltd. - Overview
Mphasis Ltd. - Product/Service
Mphasis Ltd. - Key news
Mphasis Ltd. - Key offerings
SWOT
15.16 Solartis LLC
Solartis LLC - Overview
Solartis LLC - Product/Service
Solartis LLC - Key offerings
SWOT
15.17 Tata Consultancy Services Ltd.
Tata Consultancy Services Ltd. - Overview
Tata Consultancy Services Ltd. - Business segments
Tata Consultancy Services Ltd. - Key news
Tata Consultancy Services Ltd. - Key offerings
Tata Consultancy Services Ltd. - Segment focus
SWOT
15.18 Wipro Ltd.
Wipro Ltd. - Overview
Wipro Ltd. - Business segments
Wipro Ltd. - Key news
Wipro Ltd. - Key offerings
Wipro Ltd. - Segment focus
SWOT
16 Appendix
16.1 Scope of the report
16.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
16.3 Currency conversion rates for US$
Currency conversion rates for US$
16.4 Research methodology
Research methodology
16.5 Data procurement
Information sources
16.6 Data validation
Data validation
16.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
16.8 Data synthesis
Data synthesis
16.9 360 degree market analysis
360 degree market analysis
16.10 List of abbreviations
List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Application
Exhibits 6: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 7: Executive Summary - Chart on Market Segmentation by Type
Exhibits 8: Executive Summary - Chart on Incremental Growth
Exhibits 9: Executive Summary - Data Table on Incremental Growth
Exhibits 10: Executive Summary - Chart on Company Market Positioning
Exhibits 11: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 12: Overview on criticality of inputs and factors of differentiation
Exhibits 13: Overview on factors of disruption
Exhibits 14: Impact of drivers and challenges in 2024 and 2029
Exhibits 15: Parent Market
Exhibits 16: Data Table on - Parent Market
Exhibits 17: Market characteristics analysis
Exhibits 18: Value chain analysis
Exhibits 19: Offerings of companies included in the market definition
Exhibits 20: Market segments
Exhibits 21: Chart on Global - Market size and forecast 2024-2029 ($ million)
Exhibits 22: Data Table on Global - Market size and forecast 2024-2029 ($ million)
Exhibits 23: Chart on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 24: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 25: Historic Market Size - Data Table on Global Insurance Business Process Outsourcing (BPO) Market 2019 - 2023 ($ million)
Exhibits 26: Historic Market Size - Application Segment 2019 - 2023 ($ million)
Exhibits 27: Historic Market Size - End-user Segment 2019 - 2023 ($ million)
Exhibits 28: Historic Market Size - Type Segment 2019 - 2023 ($ million)
Exhibits 29: Historic Market Size - Geography Segment 2019 - 2023 ($ million)
Exhibits 30: Historic Market Size - Country Segment 2019 - 2023 ($ million)
Exhibits 31: Five forces analysis - Comparison between 2024 and 2029
Exhibits 32: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits 33: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits 34: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits 35: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits 36: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits 37: Chart on Market condition - Five forces 2024 and 2029
Exhibits 38: Chart on Application - Market share 2024-2029 (%)
Exhibits 39: Data Table on Application - Market share 2024-2029 (%)
Exhibits 40: Chart on Comparison by Application
Exhibits 41: Data Table on Comparison by Application
Exhibits 42: Chart on Life and pension - Market size and forecast 2024-2029 ($ million)
Exhibits 43: Data Table on Life and pension - Market size and forecast 2024-2029 ($ million)
Exhibits 44: Chart on Life and pension - Year-over-year growth 2024-2029 (%)
Exhibits 45: Data Table on Life and pension - Year-over-year growth 2024-2029 (%)
Exhibits 46: Chart on Property and casualty - Market size and forecast 2024-2029 ($ million)
Exhibits 47: Data Table on Property and casualty - Market size and forecast 2024-2029 ($ million)
Exhibits 48: Chart on Property and casualty - Year-over-year growth 2024-2029 (%)
Exhibits 49: Data Table on Property and casualty - Year-over-year growth 2024-2029 (%)
Exhibits 50: Market opportunity by Application ($ million)
Exhibits 51: Data Table on Market opportunity by Application ($ million)
Exhibits 52: Chart on End-user - Market share 2024-2029 (%)
Exhibits 53: Data Table on End-user - Market share 2024-2029 (%)
Exhibits 54: Chart on Comparison by End-user
Exhibits 55: Data Table on Comparison by End-user
Exhibits 56: Chart on Insurance companies - Market size and forecast 2024-2029 ($ million)
Exhibits 57: Data Table on Insurance companies - Market size and forecast 2024-2029 ($ million)
Exhibits 58: Chart on Insurance companies - Year-over-year growth 2024-2029 (%)
Exhibits 59: Data Table on Insurance companies - Year-over-year growth 2024-2029 (%)
Exhibits 60: Chart on Brokers and agents - Market size and forecast 2024-2029 ($ million)
Exhibits 61: Data Table on Brokers and agents - Market size and forecast 2024-2029 ($ million)
Exhibits 62: Chart on Brokers and agents - Year-over-year growth 2024-2029 (%)
Exhibits 63: Data Table on Brokers and agents - Year-over-year growth 2024-2029 (%)
Exhibits 64: Market opportunity by End-user ($ million)
Exhibits 65: Data Table on Market opportunity by End-user ($ million)
Exhibits 66: Chart on Type - Market share 2024-2029 (%)
Exhibits 67: Data Table on Type - Market share 2024-2029 (%)
Exhibits 68: Chart on Comparison by Type
Exhibits 69: Data Table on Comparison by Type
Exhibits 70: Chart on Claims management - Market size and forecast 2024-2029 ($ million)
Exhibits 71: Data Table on Claims management - Market size and forecast 2024-2029 ($ million)
Exhibits 72: Chart on Claims management - Year-over-year growth 2024-2029 (%)
Exhibits 73: Data Table on Claims management - Year-over-year growth 2024-2029 (%)
Exhibits 74: Chart on Customer service - Market size and forecast 2024-2029 ($ million)
Exhibits 75: Data Table on Customer service - Market size and forecast 2024-2029 ($ million)
Exhibits 76: Chart on Customer service - Year-over-year growth 2024-2029 (%)
Exhibits 77: Data Table on Customer service - Year-over-year growth 2024-2029 (%)
Exhibits 78: Chart on Policy administration - Market size and forecast 2024-2029 ($ million)
Exhibits 79: Data Table on Policy administration - Market size and forecast 2024-2029 ($ million)
Exhibits 80: Chart on Policy administration - Year-over-year growth 2024-2029 (%)
Exhibits 81: Data Table on Policy administration - Year-over-year growth 2024-2029 (%)
Exhibits 82: Chart on IT and technological support - Market size and forecast 2024-2029 ($ million)
Exhibits 83: Data Table on IT and technological support - Market size and forecast 2024-2029 ($ million)
Exhibits 84: Chart on IT and technological support - Year-over-year growth 2024-2029 (%)
Exhibits 85: Data Table on IT and technological support - Year-over-year growth 2024-2029 (%)
Exhibits 86: Chart on Others - Market size and forecast 2024-2029 ($ million)
Exhibits 87: Data Table on Others - Market size and forecast 2024-2029 ($ million)
Exhibits 88: Chart on Others - Year-over-year growth 2024-2029 (%)
Exhibits 89: Data Table on Others - Year-over-year growth 2024-2029 (%)
Exhibits 90: Market opportunity by Type ($ million)
Exhibits 91: Data Table on Market opportunity by Type ($ million)
Exhibits 92: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 93: Chart on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 94: Data Table on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 95: Chart on Geographic comparison
Exhibits 96: Data Table on Geographic comparison
Exhibits 97: Chart on North America - Market size and forecast 2024-2029 ($ million)
Exhibits 98: Data Table on North America - Market size and forecast 2024-2029 ($ million)
Exhibits 99: Chart on North America - Year-over-year growth 2024-2029 (%)
Exhibits 100: Data Table on North America - Year-over-year growth 2024-2029 (%)
Exhibits 101: Chart on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 102: Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 103: Chart on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 104: Data Table on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 105: Chart on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits 106: Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits 107: Chart on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 108: Data Table on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 109: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits 110: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits 111: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 112: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 113: Chart on South America - Market size and forecast 2024-2029 ($ million)
Exhibits 114: Data Table on South America - Market size and forecast 2024-2029 ($ million)
Exhibits 115: Chart on South America - Year-over-year growth 2024-2029 (%)
Exhibits 116: Data Table on South America - Year-over-year growth 2024-2029 (%)
Exhibits 117: Chart on US - Market size and forecast 2024-2029 ($ million)
Exhibits 118: Data Table on US - Market size and forecast 2024-2029 ($ million)
Exhibits 119: Chart on US - Year-over-year growth 2024-2029 (%)
Exhibits 120: Data Table on US - Year-over-year growth 2024-2029 (%)
Exhibits 121: Chart on UK - Market size and forecast 2024-2029 ($ million)
Exhibits 122: Data Table on UK - Market size and forecast 2024-2029 ($ million)
Exhibits 123: Chart on UK - Year-over-year growth 2024-2029 (%)
Exhibits 124: Data Table on UK - Year-over-year growth 2024-2029 (%)
Exhibits 125: Chart on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits 126: Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits 127: Chart on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 128: Data Table on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 129: Chart on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits 130: Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits 131: Chart on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 132: Data Table on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 133: Chart on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 134: Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 135: Chart on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 136: Data Table on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 137: Chart on China - Market size and forecast 2024-2029 ($ million)
Exhibits 138: Data Table on China - Market size and forecast 2024-2029 ($ million)
Exhibits 139: Chart on China - Year-over-year growth 2024-2029 (%)
Exhibits 140: Data Table on China - Year-over-year growth 2024-2029 (%)
Exhibits 141: Chart on South Korea - Market size and forecast 2024-2029 ($ million)
Exhibits 142: Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
Exhibits 143: Chart on South Korea - Year-over-year growth 2024-2029 (%)
Exhibits 144: Data Table on South Korea - Year-over-year growth 2024-2029 (%)
Exhibits 145: Chart on India - Market size and forecast 2024-2029 ($ million)
Exhibits 146: Data Table on India - Market size and forecast 2024-2029 ($ million)
Exhibits 147: Chart on India - Year-over-year growth 2024-2029 (%)
Exhibits 148: Data Table on India - Year-over-year growth 2024-2029 (%)
Exhibits 149: Chart on France - Market size and forecast 2024-2029 ($ million)
Exhibits 150: Data Table on France - Market size and forecast 2024-2029 ($ million)
Exhibits 151: Chart on France - Year-over-year growth 2024-2029 (%)
Exhibits 152: Data Table on France - Year-over-year growth 2024-2029 (%)
Exhibits 153: Chart on Italy - Market size and forecast 2024-2029 ($ million)
Exhibits 154: Data Table on Italy - Market size and forecast 2024-2029 ($ million)
Exhibits 155: Chart on Italy - Year-over-year growth 2024-2029 (%)
Exhibits 156: Data Table on Italy - Year-over-year growth 2024-2029 (%)
Exhibits 157: Market opportunity By Geographical Landscape ($ million)
Exhibits 158: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits 159: Impact of drivers and challenges in 2024 and 2029
Exhibits 160: Overview on criticality of inputs and factors of differentiation
Exhibits 161: Overview on factors of disruption
Exhibits 162: Impact of key risks on business
Exhibits 163: Companies covered
Exhibits 164: Company ranking index
Exhibits 165: Matrix on companies position and classification
Exhibits 166: Accenture PLC - Overview
Exhibits 167: Accenture PLC - Business segments
Exhibits 168: Accenture PLC - Key news
Exhibits 169: Accenture PLC - Key offerings
Exhibits 170: Accenture PLC - Segment focus
Exhibits 171: SWOT
Exhibits 172: Capgemini Services SAS - Overview
Exhibits 173: Capgemini Services SAS - Business segments
Exhibits 174: Capgemini Services SAS - Key news
Exhibits 175: Capgemini Services SAS - Key offerings
Exhibits 176: Capgemini Services SAS - Segment focus
Exhibits 177: SWOT
Exhibits 178: Cognizant Technology Solutions Corp. - Overview
Exhibits 179: Cognizant Technology Solutions Corp. - Business segments
Exhibits 180: Cognizant Technology Solutions Corp. - Key news
Exhibits 181: Cognizant Technology Solutions Corp. - Key offerings
Exhibits 182: Cognizant Technology Solutions Corp. - Segment focus
Exhibits 183: SWOT
Exhibits 184: Dell Technologies Inc. - Overview
Exhibits 185: Dell Technologies Inc. - Business segments
Exhibits 186: Dell Technologies Inc. - Key news
Exhibits 187: Dell Technologies Inc. - Key offerings
Exhibits 188: Dell Technologies Inc. - Segment focus
Exhibits 189: SWOT
Exhibits 190: DXC Technology Co. - Overview
Exhibits 191: DXC Technology Co. - Business segments
Exhibits 192: DXC Technology Co. - Key news
Exhibits 193: DXC Technology Co. - Key offerings
Exhibits 194: DXC Technology Co. - Segment focus
Exhibits 195: SWOT
Exhibits 196: ExlService Holdings Inc. - Overview
Exhibits 197: ExlService Holdings Inc. - Business segments
Exhibits 198: ExlService Holdings Inc. - Key offerings
Exhibits 199: ExlService Holdings Inc. - Segment focus
Ex

Executive Summary

The following companies are recognized as the key players in the global insurance business process outsourcing (BPO) market: Accenture PLC, Capgemini Services SAS, Cogneesol BPO Pvt. Ltd., Cognizant Technology Solutions Corp., Dell Technologies Inc., DXC Technology Co., ExlService Holdings Inc., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., Invensis Technologies Pvt. Ltd., Macro Capital, Mahindra and Mahindra Ltd., Mphasis Ltd., Rely Services Inc., Solartis LLC, Tata Consultancy Services Ltd., Wipro Ltd., and WNS Holdings Ltd..

Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is emerging digital technologies across areas such as ai, iot, and robotics."

According to the report, one of the major drivers for this market is the growing adoption of cloud-based services in insurance sector.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Accenture PLC
  • Capgemini Services SAS
  • Cogneesol BPO Pvt. Ltd.
  • Cognizant Technology Solutions Corp.
  • Dell Technologies Inc.
  • DXC Technology Co.
  • ExlService Holdings Inc.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Hinduja Global Solutions Ltd.
  • Infosys Ltd.
  • Invensis Technologies Pvt. Ltd.
  • Macro Capital
  • Mahindra and Mahindra Ltd.
  • Mphasis Ltd.
  • Rely Services Inc.
  • Solartis LLC
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.
  • WNS Holdings Ltd.

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