Non-Emergency Medical Transportation Market Report 2025

This report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The non-emergency medical transportation market size has grown strongly in recent years. It will grow from $9.52 billion in 2024 to $10.22 billion in 2025 at a compound annual growth rate (CAGR) of 7.4%. The growth in the historic period can be attributed to aging population, government-funded healthcare programs, private pay patient transportation, focus on patient-centric care, telehealth adoption.

The non-emergency medical transportation market size is expected to see strong growth in the next few years. It will grow to $13.74 billion in 2029 at a compound annual growth rate (CAGR) of 7.7%. The growth in the forecast period can be attributed to regulatory changes, advancements in medical treatments, rural healthcare access, transportation infrastructure development, community health initiatives. Major trends in the forecast period include technology integration, patient-centric solutions, collaboration with ride-sharing platforms, predictive analytics for demand planning, flexible payment models.

The growing prevalence of chronic diseases is expected to drive the expansion of the non-emergency medical transportation market in the future. Chronic diseases are long-term health conditions that require ongoing medical treatment and can hinder daily activities. Non-emergency medical transportation helps individuals with chronic diseases maintain consistent access to medical appointments, treatments, and support services, which is crucial for effective medical care management and improving overall health outcomes. For example, in January 2023, the National Institutes of Health, a US-based government agency, projected that by 2035, 35.66% (with a range of 33.36-36.04) of adults aged 50 and older will have at least one chronic condition, with this figure expected to increase to 47.81% (range: 46.09-49.71) by 2050. As a result, the rising incidence of chronic diseases is fueling the growth of the non-emergency medical transportation market.

Major players in the non-emergency medical transportation (NEMT) market are concentrating on launching NEMT programs to enhance service quality, improve patient care outcomes, optimize trip delivery, and minimize complaints and escalated issues. NEMT programs provide transportation for individuals who need assistance reaching medical appointments but do not require emergency care. For example, in June 2022, MTM, a US-based provider of high-quality non-emergency medical transportation services, introduced the Elevate program to address potential trip issues before they escalate. MTM takes a proactive approach with trips for members of the Elevate program, offering concierge-level service for complex trips and individuals with special transportation needs. This initiative has led to better trip delivery for critical members and a reduction in complaints and escalated events for the company's clients.

In September 2022, Coastal Medical Transportation Systems LLC, a US-based medical transportation company, acquired Transformative Healthcare for an undisclosed amount. This acquisition expanded Coastal Medical Transportation Systems LLC's service area to include the Cape and Islands, Boston Metro, South Shore, and Central Massachusetts areas. Transformative Healthcare, the acquired company, specializes in providing mobile healthcare services and logistics management solutions.

Major companies operating in the non-emergency medical transportation market report are Transdev, FirstGroup PLC, Lyft Inc., ModivCare Inc., Falck A/S, LogistiCare Solutions LLC, Kinetik, American Medical Response Inc., MTM Inc., Global Medical Response Inc., Crothall Healthcare Inc., Southeastrans Inc., Secure Transportation Company Inc., Acadian Ambulance Service Inc., Express Medical Transporters Inc., ERS Transition Ltd., Veyo LLC, Medicaid Answering Service LLC, ATS Healthcare Solutions, Ride Health.

North America was the largest region in the non-emergency medical transportation market in 2024. The regions covered in the non-emergency medical transportation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the non-emergency medical transportation market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The non-emergency medical transportation market includes revenues earned by entities by offering services such as ride request management, route and trip optimization, real-time tracking, rider experience optimization, and reporting and analysis. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

Non-emergency medical transportation (NEMT) refers to transportation services offered to individuals who are not in emergency situations but require assistance in reaching their medical appointments, pharmacies, or other healthcare services. NEMT plays a crucial role in addressing transportation challenges faced by individuals with medical needs, offering them a secure, cost-effective, and reliable means of accessing necessary healthcare services. This service is particularly important for individuals who may have mobility limitations, chronic illnesses, or other health conditions that prevent them from using conventional transportation methods to reach medical facilities.

In the non-emergency medical transportation sector, the primary services offered include courier services, insurance-backed patient transportation, and private-pay patient transportation. Courier services within this context focus on the secure and prompt delivery of medical-related items, documents, or specimens, ensuring the efficient transfer of essential materials to healthcare providers or facilities. The range of vehicles used for these services includes ambulatory vans, minivans, wheelchair-lift-equipped vehicles, and stretcher vans. These vehicles find applications in various healthcare scenarios, such as transporting individuals for dialysis, routine doctor visits, mental health-related appointments, rehabilitation, and more. The end-users of non-emergency medical transportation services encompass entities such as airport shuttles, hospital medical laboratories, nursing care facilities, and other healthcare providers and facilities.

The non-emergency medical transportation market research report is one of a series of new reports that provides non-emergency medical transportation market statistics, including non-emergency medical transportation industry global market size, regional shares, competitors with a non-emergency medical transportation market share, detailed non-emergency medical transportation market segments, market trends and opportunities, and any further data you may need to thrive in the non-emergency medical transportation industry. This non-emergency medical transportation market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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