Shared Services Center Market Report 2025

This report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The shared services center market size has grown exponentially in recent years. It will grow from $0.11 billion in 2024 to $0.14 billion in 2025 at a compound annual growth rate (CAGR) of 23.7%. The growth in the historic period can be attributed to cost efficiency, standardization of processes, change in regulatory environment, globalization and expansion, enhanced service quality.

The shared services center market size is expected to see exponential growth in the next few years. It will grow to $0.32 billion in 2029 at a compound annual growth rate (CAGR) of 23.2%. The growth in the forecast period can be attributed to focus on digital transformation, rising demand for data analytics, globalization and localization strategies, increased cybersecurity concerns. Major trends in the forecast period include increased emphasis on intelligent automation, focus on digital transformation, enhanced employee experience, hybrid work models, advanced data security measures.

The growing demand for remote work and virtual service delivery is anticipated to drive the expansion of the shared services center (SSC) market. Remote work involves performing job duties outside a traditional office setting, often from home or any location with internet access, while virtual service delivery refers to providing services without in-person interactions. With remote work becoming widely accepted, shared service centers offer scalability, flexibility, and cost-efficiency, facilitating the management of services irrespective of employee location. For example, in May 2024, the United States Census Bureau reported an 8.5% increase in e-commerce sales during Q1 2024 compared to the same period in 2023, now comprising 15.6% of total retail sales, which grew by 2.8% year-over-year. Therefore, the demand for remote work and virtual service delivery is expected to fuel the growth of the SSC market.

Major companies operating in the shared services center market are focusing on promoting investment towards the development of shared service center. Investments in shared service centers are driven by the desire to achieve operational excellence, cost savings, improved service quality, and strategic advantages. For instance, in January 2024, Advantech, a Taiwan-based technology corporation, launched ASEAN Shared Service Center. The center will offer Advantech's clients in the ASEAN area services, such as supply chain management, finance, and human resources. The center's construction is a component of Advantech's "China+1" strategy, which aims to increase its footprint in Southeast Asia and diversify its operations while lowering risks. Additionally, by offering localized support and expertise, the center will assist Advantech in better serving its clients in the area.

In November 2023, Vodafone Group plc, a UK-based telecommunications company, partnered with Accenture plc to quicken the commercialization of its shared operations. Through this partnership, Vodafone will be able to launch its shared services offering, drive down structural complexity, and create growth opportunities by leveraging Accenture's technology, industry, and transformation services along with its talent development expertise. Accenture plc is an Ireland-based technological corporation.

Major companies operating in the shared services center market are Accenture PLC, International Business Machines Corporation, Deloitte Touche Tohmatsu Limited, Novartis International AG, Abbott Laboratories, Oracle Corporation, KPMG, Broadcom Inc., SAP SE, Barclays PLC, Tata Consultancy Services Limited, Capgemini, Cognizant Technology Solutions Corp., Infosys Ltd., HCL Technologies Limited, Atos SE, Wipro Ltd., Nasdaq Inc., Western Union Financial Services Inc., Genpact Limited, Ahlstrom, Allen & Overy LLP, EXL Service Holdings Inc., Aspen Technology Inc., Intermedix Inc., PA Consulting Group Limited, Invest Lithuania.

North America was the largest region in the shared service center market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the shared services center market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the shared services center market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The shared services center market includes revenues earned by entities by providing services such as services that often include functions such as finance, human resources, information technology, procurement, and other administrative tasks and related software solutions, training modules, consultancy and advisory services, document management solutions, and communication tools. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

A shared service center (SSC) is a centralized unit within an organization that consolidates and performs specific functions or services for multiple departments, divisions, or business units. The primary purpose of a shared service center is to streamline operations, increase efficiency, and reduce costs by centralizing common administrative, support, or back-office functions that were previously dispersed across various departments or locations.

The main types of shared services centers are business strategy, operational strategy, and others. Business strategy refers to the set of decisions, actions, and plans that an organization undertakes to achieve its long-term goals and objectives. Its components include software, services, consulting, integration, and maintenance, and it is used in banking, financial services, and insurance (BFSI), media and entertainment, manufacturing, healthcare, information technology and telecom, retail and hospitality, others.

The main types of shared services centers are business strategy, operational strategy, and others. Business strategy refers to the set of decisions, actions, and plans that an organization undertakes to achieve its long-term goals and objectives. Its components include software, services, consulting, integration, and maintenance, and it is used in banking, financial services, and insurance (BFSI), media and entertainment, manufacturing, healthcare, information technology and telecom, retail and hospitality, others.

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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