Voice Over Internet Protocol (VoIP) Services Global Market Report 2024

The voice over internet protocol (VoIP) services market size has grown rapidly in recent years. It will grow from $134.86 billion in 2023 to $151.21 billion in 2024 at a compound annual growth rate (CAGR) of 12.1%. The expansion observed during the historical period can be attributed to the integration of PBX capabilities into VoIP phone systems for businesses, the rising popularity of web-based apps, the increasing demand for alternate communication services, and the growing number of onsite hardware installations.

The voice over internet protocol (VoIP) services market size is expected to see rapid growth in the next few years. It will grow to $236.25 billion in 2028 at a compound annual growth rate (CAGR) of 11.8%. The anticipated growth in the forecast period can be attributed to the cost and security benefits of transitioning to cloud-based VoIP services, the increasing adoption of mobile VoIP solutions, the rising prevalence of smartphones, and the improvement of call centers and customer service through VoIP technology. Key trends expected in the forecast period encompass innovation in network technology, integration of 5G networks, the proliferation of mobile VoIP applications, the demand for mobility in communication solutions, and the use of web browsers and mobile devices for voice and video calls.

The increasing adoption of remote workforces is projected to drive the expansion of the voice-over-internet protocol (VoIP) services market in the coming years. A remote workforce consists of employees who work outside of traditional office settings, often from their homes or other remote locations. Remote work offers employees greater flexibility in managing their work schedules, enabling them to achieve a more balanced work-life harmony. Voice-over-internet protocol (VoIP) services are utilized by remote workforces to facilitate real-time communication through voice calls, thereby enhancing collaboration, fostering team unity, and enabling seamless interaction regardless of geographical separation or physical office boundaries. For example, in February 2022, AT&T Inc., a telecommunications company based in the United States, reported that the expected percentage of companies adopting a hybrid work model - where employees alternate between remote and office work - is set to increase from 42% in 2021 to 81% by 2024. Hence, the growing adoption of remote workforces is propelling the growth of the voice-over-internet protocol (VoIP) services market.

Major players in the voice-over-internet protocol services (VoIP) market are directing their efforts toward technological advancement, particularly in cloud communications platforms, to enhance service delivery and user experience. These platforms for VoIP services enable internet-based voice calling and features through scalable cloud infrastructure. For instance, in July 2021, Dialpad Inc., a software development company based in the United States, introduced TrueCaaS (communications as a service) with the launch of Dialpad Meetings. This cloud-based communication platform integrates video conferencing, real-time voice intelligence (Vi), and emoji reactions for collaborative purposes. Dialpad Meetings, built on the established UberConference platform, offers features such as HD video conferencing and real-time Voice Intelligence (Vi) for live note-taking and transcription analysis. Additionally, mobile screen sharing allows users to share their screens during phone calls, facilitating swift issue resolution, project collaboration, and virtual walkthroughs without the need for formal meetings or conference calls.

In January 2022, 8x8 Inc., a communication company based in the United States, acquired Fuze Inc. for an estimated $250 million. This acquisition is aimed at enhancing cross-sell opportunities with an omnichannel contact center, enabling them to improve employee and customer experiences and compete more effectively in the market. Fuze Inc. is a cloud communications and collaboration software company based in the United States that offers IP PBX VoIP service, video conferencing, and collaboration tools.

Major companies operating in the voice over internet protocol (voip) services market are Alphabet Inc., Microsoft Corporation, Verizon Communications Inc., AT&T Inc., Cisco Systems Inc., Orange S.A., Rakuten Inc., Zoom Video Communications Inc., Twilio Inc., Tata Communications Ltd., RingCentral Inc., Ribbon Communications Inc., Ooma Inc., Aircall SAS, 8x8 Inc., Mitel Networks Corporation, LogMeIn Inc., Nextiva Inc., Intermedia.net Inc., Lifesize Inc., 3CX Ltd., InPhonex LLC, Vonage Holdings Corp., Dialpad Inc., CallCurrent Inc., OpenPhone Technologies Inc., CallTower Inc.

North America was the largest region in the voice over internet protocol (VoIP) services market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the voice over internet protocol (voip) services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the voice over internet protocol (voip) services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Voice over Internet Protocol (VoIP) services encompass technologies and protocols facilitating voice communication and multimedia sessions over the internet, enabling users to make calls via their internet connection instead of traditional phone lines. VoIP services offer diverse features such as call forwarding, voicemail, conference calling, and integration with other applications.

The primary types of VoIP services include Session Initiation Protocol (SIP) trunking, Hosted IP PBX, and Managed IP PBX. SIP trunking involves transmitting voice and other unified communications services over the internet, empowering businesses to communicate effectively. Various call types, including international and domestic VoIP calls, are configured as computer-to-computer, computer-to-phone, and phone-to-phone connections. End-user industry verticals span information technology (IT) and telecom, healthcare, banking, financial services, and insurance (BFSI), retail, hospitality, government and public sector, education, manufacturing, and others.

The voice over internet protocol (VoIP) services research report is one of a series of new reports that provides voice over internet protocol (VoIP) services market statistics, including the voice over internet protocol (VoIP) services industry's global market size, regional shares, competitors with an voice over internet protocol (VoIP) services market share, detailed voice over internet protocol (VoIP) services market segments, market trends and opportunities, and any further data you may need to thrive in the voice over internet protocol (VoIP) services industry. This voice over internet protocol (VoIP) services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The voice over internet protocol services market includes revenues earned by entities by subscription plans, pay-per-use basis plans, call center solutions, value-added services, and white-label solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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