Voice Over Internet Protocol (VoIP) Services Market Report 2025

This report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The voice over internet protocol (VoIP) services market size has grown rapidly in recent years. It will grow from $151.21 billion in 2024 to $169.38 billion in 2025 at a compound annual growth rate (CAGR) of 12%. The growth in the historic period can be attributed to integration of pbx capabilities into VoIP phone systems for businesses, increasing popularity of web-based apps, increasing demand for alternate communication services, increasing number of onsite hardware.

The voice over internet protocol (VoIP) services market size is expected to see rapid growth in the next few years. It will grow to $264.27 billion in 2029 at a compound annual growth rate (CAGR) of 11.8%. The growth in the forecast period can be attributed to cost and security benefits of moving to the cloud with VoIP, increasing adoption of mobile VoIP solutions, rising smartphone adoption, enhancement of call centers and customer service through VoIP. Major trends in the forecast period include innovation in network technology, integration of 5G networks, rise of mobile VoIP applications, need of mobility in communication solutions, web browsers and mobile devices to conduct voice and video calls.

The increasing adoption of remote workforces is projected to drive the expansion of the voice-over-internet protocol (VoIP) services market in the coming years. A remote workforce consists of employees who work outside of traditional office settings, often from their homes or other remote locations. Remote work offers employees greater flexibility in managing their work schedules, enabling them to achieve a more balanced work-life harmony. Voice-over-internet protocol (VoIP) services are utilized by remote workforces to facilitate real-time communication through voice calls, thereby enhancing collaboration, fostering team unity, and enabling seamless interaction regardless of geographical separation or physical office boundaries. For example, in February 2022, AT&T Inc., a telecommunications company based in the United States, reported that the expected percentage of companies adopting a hybrid work model - where employees alternate between remote and office work - is set to increase from 42% in 2021 to 81% by 2024. Hence, the growing adoption of remote workforces is propelling the growth of the voice-over-internet protocol (VoIP) services market.

Key players in the voice-over-internet protocol services (VoIP) market are prioritizing technological innovation, such as unified communications platforms, to improve service delivery and enhance user experience. A unified communications platform is an integrated system that combines various communication tools, including voice, video, messaging, and collaboration, into a single solution aimed at enhancing organizational communication and productivity. For example, in October 2023, 8x8 Inc., a US-based communication solutions provider, launched its XCaaS (eXperience Communications as a Service) platform, marking a significant development in integrated communication solutions for businesses. XCaaS consolidates voice, video meetings, team chat, and contact center functionalities into one platform. This unified strategy enables businesses to manage all their communication requirements through a single vendor solution, fostering efficiency and consistency. The platform features advanced AI capabilities that allow businesses to create conversational self-service experiences, enabling customers to engage with the system using natural language, thereby reducing wait times and improving service quality.

In January 2022, 8x8 Inc., a communication company based in the United States, acquired Fuze Inc. for an estimated $250 million. This acquisition is aimed at enhancing cross-sell opportunities with an omnichannel contact center, enabling them to improve employee and customer experiences and compete more effectively in the market. Fuze Inc. is a cloud communications and collaboration software company based in the United States that offers IP PBX VoIP service, video conferencing, and collaboration tools.

Major companies operating in the voice over internet protocol (VoIP) services market are Alphabet Inc., Microsoft Corporation, Verizon Communications Inc., AT&T Inc., Cisco Systems Inc., Orange S.A., Rakuten Inc., Zoom Video Communications Inc., Twilio Inc., Tata Communications Ltd., RingCentral Inc., Ribbon Communications Inc., Ooma Inc., Aircall SAS, 8x8 Inc., Mitel Networks Corporation, LogMeIn Inc., Nextiva Inc., Intermedia.net Inc., Lifesize Inc., 3CX Ltd., InPhonex LLC, Vonage Holdings Corp., Dialpad Inc., CallCurrent Inc., OpenPhone Technologies Inc., CallTower Inc.

North America was the largest region in the voice over internet protocol (VoIP) services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the voice over internet protocol (voip) services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the voice over internet protocol (voip) services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The voice over internet protocol services market includes revenues earned by entities by subscription plans, pay-per-use basis plans, call center solutions, value-added services, and white-label solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

Voice over Internet Protocol (VoIP) services encompass technologies and protocols facilitating voice communication and multimedia sessions over the internet, enabling users to make calls via their internet connection instead of traditional phone lines. VoIP services offer diverse features such as call forwarding, voicemail, conference calling, and integration with other applications.

The primary types of VoIP services include Session Initiation Protocol (SIP) trunking, Hosted IP PBX, and Managed IP PBX. SIP trunking involves transmitting voice and other unified communications services over the internet, empowering businesses to communicate effectively. Various call types, including international and domestic VoIP calls, are configured as computer-to-computer, computer-to-phone, and phone-to-phone connections. End-user industry verticals span information technology (IT) and telecom, healthcare, banking, financial services, and insurance (BFSI), retail, hospitality, government and public sector, education, manufacturing, and others.

The voice over internet protocol (VoIP) services research report is one of a series of new reports that provides voice over internet protocol (VoIP) services market statistics, including the voice over internet protocol (VoIP) services industry's global market size, regional shares, competitors with an voice over internet protocol (VoIP) services market share, detailed voice over internet protocol (VoIP) services market segments, market trends and opportunities, and any further data you may need to thrive in the voice over internet protocol (VoIP) services industry. This voice over internet protocol (VoIP) services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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