Passenger Processing Self-Service Technology Global Market Report 2024

The passenger processing self-service technology market size has grown rapidly in recent years. It will grow from $1.06 billion in 2023 to $1.2 billion in 2024 at a compound annual growth rate (CAGR) of 13.8%. The growth observed during the historic period can be attributed to several factors, including increasing passenger volumes and air travel demand, the need for efficiency and cost reduction in airport operations, efforts to enhance passenger experience and satisfaction, streamlining of check-in, baggage drop, and boarding processes, reduction of wait times and congestion in terminals, improvement in security measures and compliance with regulations, and the growing adoption of self-service solutions by airports and airlines.

The passenger processing self-service technology market size is expected to see rapid growth in the next few years. It will grow to $1.98 billion in 2028 at a compound annual growth rate (CAGR) of 13.2%. The anticipated growth in the forecast period can be attributed to several factors, including the expansion of self-service technology to include biometric authentication, integration of mobile and contactless solutions for a seamless passenger experience, the demand for personalized and customizable travel experiences, adoption of self-service kiosks for ancillary services and upselling, and a focus on sustainability and reducing environmental impact. Major trends expected in the forecast period include the adoption of biometric authentication, expansion of self-service kiosks, integration of mobile apps, growth in demand for contactless solutions, development of facial recognition technology, adoption of artificial intelligence, increasing use for immigration clearance, and technology innovation.

The swift expansion of air travel is poised to drive the passenger processing self-service technology market in the foreseeable future. Air travel entails the use of various aircraft, including airplanes, helicopters, hot air balloons, blimps, gliders, hang gliders, parachutes, and other vehicles capable of sustained flight. This growth is fueled by factors such as economic progress, globalization, advancements in aviation technology, and shifts in consumer preferences. Passenger processing self-service technology optimizes air travel by enabling passengers to independently check in, board, and manage their journey, thereby enhancing efficiency and reducing wait times. For example, in February 2023, the International Civil Aviation Organization reported that the number of air passengers carried in 2022 surged by an estimated 47% compared to 2021, with revenue passenger kilometers (RPKs) increasing by around 70% over the same period. Consequently, the rapid expansion of air travel propels the passenger processing self-service technology market.

Prominent companies in the passenger processing self-service technology market are concentrating on developing cutting-edge solutions, such as biometric authentication systems such as facial recognition and fingerprint scanning, to gain a competitive advantage. Biometric authentication, encompassing facial recognition and fingerprint scanning, enhances passenger processing self-service technology, ensuring secure and efficient travel experiences. For instance, in March 2023, AeroCloud, a UK-based software firm, introduced AeroCloud Optic. This innovative solution utilizes computer vision technology to intelligently, anonymously, and precisely track passengers' movements throughout an airport. By adopting this advanced approach, airports can comprehensively monitor passengers' journeys from curbside to boarding gates, effectively addressing a longstanding industry challenge while safeguarding privacy. These advancements represent a shift toward more efficient, secure, and convenient passenger processing methods, aligning with the industry's objective of optimizing operations while prioritizing traveler satisfaction.

In August 2022, AeroCloud, a UK-based company specializing in modular, scalable, intelligent airport operations software leveraging cutting-edge technology, merged with Flight Solutions Ltd. for an undisclosed sum. The merger aims to deliver a comprehensive solution for airport data and passenger journey needs, offering a unified platform for operational leaders to centralize airport data, automate tasks, predict passenger flow, and enhance operational efficiency. Flight Solutions Ltd. is a UK-based company specializing in passenger processing solutions that focus on harnessing new and emerging technology to enhance passenger experiences, streamline the passenger journey, and improve operational efficiencies.

Major companies operating in the passenger processing self-service technology market are Raytheon Collins Corp., RTX Corporation LLC, Fujitsu Corp., NCR Voyix Corporation LLC, Amadeus Corp., Daifuku Inc., IDEMIA Corp., Glory Ltd., BEUMER Group LLC, SITA Inc., TAV Technologies Inc., Access-IS Corp., IER LLC, Materna IPS LLC, DERMALOG Corp., Embross Inc., HESS Cash Systems GmbH & Co. Corp., Parabit Systems Inc., Atrax LLC, Elenium Automation LLC, Olea Kiosks Inc., CCM Airports Inc.

North America was the largest region in the passenger processing self-service technology market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the passenger processing self-service technology market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the passenger processing self-service technology market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Passenger processing self-service technology refers to automated systems and technologies deployed within transportation hubs such as airports, train stations, and bus terminals, enabling passengers to manage various aspects of their journey independently without requiring human assistance. This technology aims to streamline the passenger experience, reduce waiting times, enhance efficiency, and improve customer satisfaction while also lowering operational costs for transportation providers.

The primary types of passenger processing self-service technology include self-service check-in, self-service bag drop, automated border control, and others. Self-service check-in allows passengers to independently check in for their flights using automated systems and technologies implemented by airlines and airports, eliminating the need for assistance from airline staff. These systems comprise hardware, software, and services and find applications across airports, airlines, and other relevant sectors.

The passenger processing self-service technology market research report is one of a series of new reports that provides passenger processing self-service technology market statistics, including passenger processing self-service technology industry global market size, regional shares, competitors with a passenger processing self-service technology market share, detailed passenger processing self-service technology market segments, market trends and opportunities, and any further data you may need to thrive in the passenger processing self-service technology industry. This passenger processing self-service technology market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The passenger processing self-service technology market consists of revenues earned by entities by offering biometric identification systems, boarding gate automation mobile apps, and virtual customer service agents. The market value includes the value of related goods sold by the service provider or included within the service offering. The passenger processing self-service technology market also includes sales of products such as automated passport control systems, boarding pass scanners, and radio frequency identification (RFID) baggage tracking systems. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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