Crisis Management Software Global Market Report 2024

The crisis management software market size has grown strongly in recent years. It will grow from $4.92 billion in 2023 to $5.28 billion in 2024 at a compound annual growth rate (CAGR) of 7.3%. The growth observed in the historic period can be attributed to several factors, including a heightened awareness and growing concerns about global security, the increasing complexity of supply chains, a rising threat of cyberattacks, collaborative efforts between the public and private sectors, and a growing recognition of the significance of crisis preparedness.

The crisis management software market size is expected to see strong growth in the next few years. It will grow to $6.94 billion in 2028 at a compound annual growth rate (CAGR) of 7.1%. The anticipated growth in the forecast period can be linked to various factors, including the widespread proliferation of mobile devices, organizations giving priority to business continuity planning, increasing demands stemming from organizational complexity, and government initiatives actively promoting crisis preparedness. Key trends expected during this period encompass the surge in the development and utilization of mobile applications, the integration of Internet of Things (IoT) devices, the implementation of blockchain for enhanced security, the emphasis on user-friendly interfaces, and the utilization of predictive analytics.

The surge in natural disasters is anticipated to drive the growth of the crisis management software market in the coming years. Natural disasters, such as floods, storms, wildfires, and droughts, can cause extensive damage, disrupt communities, and threaten lives and livelihoods. Human-induced factors such as deforestation and land-use changes can exacerbate the frequency and severity of these events. Crisis management software plays a crucial role in facilitating effective response and mitigation strategies by expediting communication, streamlining emergency operations, and enhancing decision-making processes. In the United States alone, there were 28 confirmed weather and climate disaster events in January 2024, each causing losses exceeding $1 billion. This underscores the urgent need for robust crisis management solutions to address the growing occurrence of natural disasters and their impacts.

Key players in the crisis management software market are increasingly focusing on developing advanced solutions to meet the evolving needs of organizations facing crisis situations. One such innovation is AI-powered incident assistants, which leverage artificial intelligence algorithms to assist in managing and responding to incidents or emergencies. For example, Blameless, a US-based software company, introduced an AI-powered Incident Assistant feature in February 2024. This feature condenses vast amounts of communication data into concise incident summaries in milliseconds, providing immediate clarity on the status of incidents. By revolutionizing the briefing process and keeping stakeholders informed in real-time, AI-powered incident assistants enable organizations to respond more effectively to crises while ensuring privacy and compliance with data protection regulations.

In January 2022, Infinite Blue, a software solutions provider headquartered in the United States, acquired Groupdolists for an undisclosed sum. This strategic acquisition is poised to enable Infinite Blue to provide its clientele with a more comprehensive and integrated solution for effectively managing incidents and crises. Groupdolists, also based in the US, specializes in offering an incident and crisis management response platform.

Major companies operating in the crisis management software market are Lockheed Martin Corporation, International Business Machines Corporation, Honeywell International Inc., Motorola Solutions, Blackboard Inc., Everbridge Inc., AlertMedia, OnSolve, xMatters Inc., Resolver, ARCOS LLC, Agility Recovery, LogicGate, Eccentex Corporation, LiveSafe Inc., Juvare LLC, The Response Group Inc., CrisisGo Inc., RockDove Solutions, Crisis Management Solutions Inc., Regroup Mass Notification, Crisis Track, Bryghtpath LLC, RiskWatch International, Assurance Software, Rave Mobile Safety, Noggin, MissionMode Solutions Inc.

North America was the largest region in the crisis management software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the crisis management software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the crisis management software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Crisis management software comprises a specialized suite of tools and applications meticulously crafted to aid organizations in the planning, coordination, and execution of effective responses to crises, emergencies, or disruptions. This software serves to streamline communication, resource allocation, and decision-making processes during emergencies, thereby augmenting organizations' capacity to respond to and recover from crises with efficiency.

The primary components of crisis management software encompass solutions and services. The solution component acts as a modular element, optimizing incident response, communication, and decision-making processes to enhance the overall functionality of the system during emergencies. Deployment modes include cloud and on-premise, catering to organizations of various sizes such as small and medium-sized enterprises (SMEs) and large enterprises. Applications within this software category include business continuity, risk assessment and analysis, emergency notification systems, training and simulation, family reunification, among others. These applications find utility across different verticals, including government and defense, healthcare, information technology (IT) and telecommunications, banking, financial services, and insurance (BFSI), energy and utilities, education, and other sectors.

The crisis management software research report is one of a series of new reports that provides crisis management software market statistics, including the crisis management software industry's global market size, regional shares, competitors with an crisis management software market share, detailed crisis management software market segments, market trends and opportunities, and any further data you may need to thrive in the crisis management software industry. This crisis management software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The crisis management software market consists of revenues earned by entities by providing services such as resource management, emergency planning, documentation, and incident reporting and tracking. The market value includes the value of related goods sold by the service provider or included within the service offering. The crisis management software market also includes sales of incident tracking systems, emergency notification systems, and data analytics and visualization tools. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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