Computer Aided Dispatch Global Market Report 2024

The computer aided dispatch market size has grown rapidly in recent years. It will grow from $1.86 billion in 2023 to $2.09 billion in 2024 at a compound annual growth rate (CAGR) of 12.6%. Historical growth can be attributed to rising call volumes, integration needs, emphasis on data analysis and reporting, adoption of mobile CAD applications, and public expectations for swift responses.

The computer aided dispatch market size is expected to see rapid growth in the next few years. It will grow to $3.16 billion in 2028 at a compound annual growth rate (CAGR) of 10.9%. Forecasted growth is fueled by cloud-based solutions, emphasis on interoperability and standardization, heightened cybersecurity concerns, growing demand for data analytics and reporting, and the use of predictive analytics for resource allocation. Major trends include technological advancements, integration with artificial intelligence, adoption of cloud-based CAD solutions, improved situational awareness, and a focus on user-centric design and usability.

The escalating volume of emergency calls is poised to drive the growth of the computer-aided dispatch (CAD) market in the coming years. Emergency calls entail phone calls made to emergency services to request immediate assistance in situations posing threats to life, property, or public safety, necessitating prompt intervention from police, fire, medical, or other emergency responders. The growing number of emergency calls can be attributed to factors such as population growth, urbanization, technological advancements improving access to emergency services, and shifts in societal behaviors or demographics. CAD systems play a vital role in enhancing emergency call management by swiftly and systematically coordinating response teams, optimizing resource allocation, and expediting critical information dissemination for efficient crisis management. For example, according to the National Health Service report in January 2024, the UK's 111 helpline service received over 95,000 calls in December, marking an increase of around 24,500 calls compared to the previous month. Additionally, the ambulance service received 5,411 red (life-threatening) calls, constituting 14.3% of all calls. On average, 175 immediate life-threatening calls were made daily, representing a significant increase from the previous month and the second-highest on record. Consequently, the mounting volume of emergency calls is propelling the computer-aided dispatch market.

Key players in the computer-aided dispatch market are concentrating on developing innovative products equipped with advanced technological solutions, such as the CAD System for Public Safety Partners, to gain a competitive edge. This system facilitates seamless collaboration by offering a centralized platform for call-taking, incident management, resource allocation, and real-time communication, ensuring a coordinated and expeditious response to emergencies. For instance, in October 2023, Chatham County, a US-based government agency, unveiled a cutting-edge Computer Aided Dispatch (CAD) system to enhance its public safety operations. Engineered to standardize call handling, prioritize resource allocation based on caller responses, and facilitate emergency service dispatch during active calls, the system streamlines information flow through automation. Moreover, it enables the dispatch of the nearest first responder regardless of jurisdiction, thereby improving response times and bolstering overall emergency response capabilities.

In February 2023, Zetron Inc., a prominent US-based critical communications technology company, successfully acquired GeoConex Corporation for an undisclosed amount. This strategic acquisition is poised to significantly broaden Zetron's core solutions, services, and integration capabilities. The collaborative effort is expected to swiftly enhance the value and flexibility provided to their combined mission-critical communications customer base. GeoConex Corporation, a US-based software company, specializes in delivering computer-aided dispatch technology and services. The acquisition aligns with Zetron's commitment to expanding its offerings and strengthening its position in the critical communications technology sector.

Major companies operating in the computer aided dispatch market are Motorola Solutions Inc., Hexagon AB, Harris Computer Systems, Tyler Technologies Inc., ZOLL Medical Corporation, Nuance Communications Inc., Verint Systems Inc., Central Square Technologies LLC, Tritech Software Systems, Priority Dispatch Corporation, Carbyne, Avtec Inc., Zetron Inc., ProPhoenix Inc., Corti US, Caliber Public Safety, RapidDeploy Inc., Integrated Communications Inc., eFORCE Software, Cody Systems, Spillman Technologies Inc., Traumasoft LLC, Sun Ridge Systems Inc., Girikon Inc., Mark43 Inc., Southern Software Inc.

North America was the largest region in the computer aided dispatch market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the computer aided dispatch market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the computer aided dispatch market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Computer-aided dispatch (CAD) optimizes dispatching for various services using computer assistance. It coordinates resources, streamlines communication, and enhances incident resolution for public safety agencies.

The computer aided dispatch market comprises solutions and services. CAD solutions are software systems facilitating emergency service management and dispatch. Deployed on-premises or in the cloud, they cater to organizations of all sizes, offering call management, reporting, dispatch unit management, and more. Industries benefiting from CAD include government, transportation, healthcare, utilities, public safety, among others.

The computer aided dispatch research report is one of a series of new reports that provides computer aided dispatch market statistics, including the computer aided dispatch industry's global market size, regional shares, competitors with an computer aided dispatch market share, detailed computer aided dispatch market segments, market trends and opportunities, and any further data you may need to thrive in the computer aided dispatch industry. This computer aided dispatch market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The computer aided dispatch market consists of revenues earned by entities by providing services such as resource allocation, real-time tracking, routing and navigation, documentation and reporting, and data management. The market value includes the value of related goods sold by the service provider or included within the service offering. The computer-aided dispatch market also includes sales of CAD software devices, CAD workstations, voice dispatch systems, and integration modules. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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