Communication Software Global Market Report 2024

The communication software market size has grown rapidly in recent years. It will grow from $1.18 billion in 2023 to $1.31 billion in 2024 at a compound annual growth rate (CAGR) of 10.6%. The expansion observed in the historical period can be attributed to the proliferation of smartphones and mobile devices, the rise of social media platforms, the development of computer networks, the widespread adoption of the internet, and escalating security concerns.

The communication software market size is expected to see rapid growth in the next few years. It will grow to $1.94 billion in 2028 at a compound annual growth rate (CAGR) of 10.3%. The anticipated growth in the forecast period can be attributed to globalization, the prevalence of real-time communication, the increasing popularity of voice-controlled devices, the widespread adoption of standardized IP protocols, and the prominence of instant messaging platforms. Major trends expected in this period encompass advances in computing technology, the widespread adoption of 5G technology, the emergence of new technologies, the proliferation of IoT devices, the utilization of blockchain technology, and the integration of augmented reality (AR) and virtual reality (VR) technologies.

The increasing demand for remote collaboration is set to drive the growth of the communication software market in the coming years. Remote collaboration entails working with teams spread across different locations, leveraging technology to communicate and coordinate effectively. Communication software plays a crucial role in facilitating remote collaboration by offering a suite of tools for video conferencing, messaging, file sharing, and real-time collaboration on documents and projects. For example, according to The Census Bureau's September 2022 report, the number of individuals primarily working from home surged from 5.7% (approximately 9 million people) to 17.9% in 2021 compared to the previous two years, highlighting the escalating need for remote collaboration and the consequent demand for communication software solutions.

Key players in the communication software market are actively developing innovative products, including AI-powered employee listening solutions, to enhance communication processes' efficiency and effectiveness. An AI-powered employee listening solution is a communication software designed to enhance corporate communications and elevate employee experiences. For instance, in April 2023, Simpplr, a US-based AI-powered platform, introduced an AI-powered employee listening solution aimed at providing real-time insights into employee experiences to enrich company culture. This solution employs a combination of active and passive listening techniques to deliver AI-driven insights, enabling organizations to better understand their employees' needs, accelerate learning, and make informed decisions. Its technology encompasses real-time feedback analysis, active and passive listening capabilities, and a perception dashboard that identifies employee themes, sentiment patterns, and adherence to internal standards, thereby empowering organizations to foster a more engaging and productive work environment.

In October 2023, Tata Communications Limited, a prominent India-based telecommunications company, successfully acquired Kaleyra for $100 million. This strategic acquisition signifies Tata Communications' strategic move into the cloud communications space, allowing the company to diversify its service offerings and consolidate its position in the digital communications market. Kaleyra Inc., headquartered in Italy, is a global CPaaS (Communication Platform as a Service) company specializing in providing mobile communication software and services.

Major companies operating in the communication software market are Microsoft Corporation, Verizon Communications Inc., International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., Xerox Corporation, Zoom Video Communications Inc., Twilio Inc., Open Text Corporation, Atlassian Corporation, Avaya Holdings Corp., RingCentral Inc., Genesys Cloud Services Inc., Mitel Networks Corporation, Quadient, Zoho Corporation, 8x8 Inc., Newgen Software Technologies Limited, MHC Automation, GuideSpark Inc., Simpplr Inc., Firstup Inc., Nudge Corporation.

North America was the largest region in the communication software market in 2023. The regions covered in the communication software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the communication software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Communication software encompasses applications or programs designed to facilitate the transfer of information between systems, enabling remote access, file transfers, messaging, and other communication forms between devices or users. These tools support the exchange of information across various media types including text, audio, and video.

The primary types of communication software include unified communications, network management, customer experience management, and others. Unified communications (UC) encompass a comprehensive suite of communication and collaboration tools integrating various channels such as voice, video, messaging, and data sharing into a unified platform. They are deployed in both on-premise and cloud-based models, catering to large enterprises as well as small and medium-sized enterprises. End-users span across industries including banking, financial services and insurance (BFSI), manufacturing, retail, healthcare, information technology (IT) and telecommunications, among others.

The communication software market research report is one of a series of new reports that provides communication software market statistics, including communication software industry global market size, regional shares, competitors with a communication software market share, detailed communication software market segments, market trends and opportunities, and any further data you may need to thrive in the communication software industry. This communication software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The communication software market consists of revenues earned by entities by providing services such as file sharing, customer communication, chat and audio or video calling, encryption, messaging, video calling and conferencing, and mobile access services. The market value includes the value of related goods sold by the service provider or included within the service offering. The communication software market also includes sales of desktop computers, laptops, smartphones, tablets, webcams, headsets and microphones, speakers and headphones, and keyboards, styluses, and external monitors. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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