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Customer Experience as a Service (CXaaS) Global Market Insights 2024, Analysis and Forecast to 2029, by Market Participants, Regions, Technology, Product Type

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    Report

  • 120 Pages
  • May 2024
  • Region: Global
  • Prof Research
  • ID: 5968730
Description Jump to:

Quick Summary:

In an economy where the customer is king, understanding and enhancing customer experience is paramount. Our comprehensive report on the Customer Experience as a Service (CXaaS) market equips senior executives with a pivotal lens into this dynamic industry, showcasing its evolution and providing a forecast that is crucial for strategic decision-making.

Our meticulous analysis offers key insights into regional markets from North America to the Asia Pacific, illuminating regional supply and demand nuances, and spotlighting major industry players and emerging competitors. Moreover, the report delves into the depths of CX technology and managed services, offering a granular view that can inform your business positioning and investment strategies. With our extensive competitor segment, including SWOT analyses and market shares, this report is an indispensable tool for leaders seeking to navigate the CXaaS landscape with confidence and precision.

This report describes the global market size of Customer Experience as a Service (CXaaS) from 2019 to 2023 and its CAGR from 2019 to 2023, and also forecasts its market size to the end of 2029 and its CAGR from 2024 to 2029.

For the geography segment; regional supply, demand, major players, and price is presented from 2019 to 2029.

This report covers the following regions:

  • North America
  • South America
  • Asia & Pacific
  • Europe
  • MEA
The key countries for each region are also included, such as the United States, China, Japan, India, Korea, ASEAN, Germany, France, UK, Italy, Spain, CIS, and Brazil etc.

For the competitor segment, the report includes global key players of Customer Experience as a Service (CXaaS) as well as some smaller players.

The information for each competitor includes:

  • Company Profile
  • Business Information
  • SWOT Analysis
  • Revenue, Gross Margin and Market Share

Types Segment:

  • CX technology service
  • CX managed service

Companies Covered:

  • Five9
  • InContact
  • Twilio
  • EPAM
  • Endava
  • Globant
  • Accenture
  • Cognizant
  • Infosys
  • Teleperformance
  • Telus International
  • Concentrix
  • TaskUs
Base Year: 2024
Historical Data: from 2019 to 2023
Forecast Data: from 2024 to 2029


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Table of Contents

Chapter 1 Executive SummaryChapter 2 Abbreviation and Acronyms
Chapter 3 Preface
3.1 Research Scope
3.2 Research Sources
3.2.1 Data Sources
3.2.2 Assumptions
3.3 Research Method
Chapter Four Market Landscape
4.1 Market Overview
4.2 Classification/Types
4.3 Application/End Users
Chapter 5 Market Trend Analysis
5.1 Introduction
5.2 Drivers
5.3 Restraints
5.4 Opportunities
5.5 Threats
5.6 COVID-19 Impact
Chapter 6 Industry Chain Analysis
6.1 Upstream/Suppliers Analysis
6.2 Customer Experience As A Service (Cxaas) Analysis
6.2.1 Technology Analysis
6.2.2 Cost Analysis
6.2.3 Market Channel Analysis
6.3 Downstream Buyers/End Users
Chapter 7 Latest Market Dynamics
7.1 Latest News
7.2 Merger and Acquisition
7.3 Planned/Future Project
7.4 Policy Dynamics
Chapter 8 Historical and Forecast Customer Experience As A Service (Cxaas) Market in North America (2019-2029)
8.1 Customer Experience As A Service (Cxaas) Market Size
8.2 Customer Experience As A Service (Cxaas) Market by End Use
8.3 Competition by Players/Suppliers
8.4 Customer Experience As A Service (Cxaas) Market Size by Type
8.5 Key Countries Analysis
8.5.1 United States
8.5.2 Canada
8.5.3 Mexico
Chapter 9 Historical and Forecast Customer Experience As A Service (Cxaas) Market in South America (2019-2029)
9.1 Customer Experience As A Service (Cxaas) Market Size
9.2 Customer Experience As A Service (Cxaas) Market by End Use
9.3 Competition by Players/Suppliers
9.4 Customer Experience As A Service (Cxaas) Market Size by Type
9.5 Key Countries Analysis
9.5.1 Brazil
9.5.2 Argentina
9.5.3 Chile
9.5.4 Peru
Chapter 10 Historical and Forecast Customer Experience As A Service (Cxaas) Market in Asia & Pacific (2019-2029)
10.1 Customer Experience As A Service (Cxaas) Market Size
10.2 Customer Experience As A Service (Cxaas) Market by End Use
10.3 Competition by Players/Suppliers
10.4 Customer Experience As A Service (Cxaas) Market Size by Type
10.5 Key Countries Analysis
10.5.1 China
10.5.2 India
10.5.3 Japan
10.5.4 South Korea
10.5.5 Southeast Asia
10.5.6 Australia
Chapter 11 Historical and Forecast Customer Experience As A Service (Cxaas) Market in Europe (2019-2029)
11.1 Customer Experience As A Service (Cxaas) Market Size
11.2 Customer Experience As A Service (Cxaas) Market by End Use
11.3 Competition by Players/Suppliers
11.4 Customer Experience As A Service (Cxaas) Market Size by Type
11.5 Key Countries Analysis
11.5.1 Germany
11.5.2 France
11.5.3 United Kingdom
11.5.4 Italy
11.5.5 Spain
11.5.6 Belgium
11.5.7 Netherlands
11.5.8 Austria
11.5.9 Poland
11.5.10 Russia
Chapter 12 Historical and Forecast Customer Experience As A Service (Cxaas) Market in MEA (2019-2029)
12.1 Customer Experience As A Service (Cxaas) Market Size
12.2 Customer Experience As A Service (Cxaas) Market by End Use
12.3 Competition by Players/Suppliers
12.4 Customer Experience As A Service (Cxaas) Market Size by Type
12.5 Key Countries Analysis
12.5.1 Egypt
12.5.2 Israel
12.5.3 South Africa
12.5.4 Gulf Cooperation Council Countries
12.5.5 Turkey
Chapter 13 Summary For Global Customer Experience As A Service (Cxaas) Market (2019-2024)
13.1 Customer Experience As A Service (Cxaas) Market Size
13.2 Customer Experience As A Service (Cxaas) Market by End Use
13.3 Competition by Players/Suppliers
13.4 Customer Experience As A Service (Cxaas) Market Size by Type
Chapter 14 Global Customer Experience As A Service (Cxaas) Market Forecast (2024-2029)
14.1 Customer Experience As A Service (Cxaas) Market Size Forecast
14.2 Customer Experience As A Service (Cxaas) Application Forecast
14.3 Competition by Players/Suppliers
14.4 Customer Experience As A Service (Cxaas) Type Forecast
Chapter 15 Analysis of Global Key Vendors
15.1 Five9
15.1.1 Company Profile
15.1.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.1.3 SWOT Analysis of Five9
215.1.4 Five9 Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.2 InContact
15.2.1 Company Profile
15.2.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.2.3 SWOT Analysis of InContact
215.2.4 InContact Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.3 Twilio
15.3.1 Company Profile
15.3.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.3.3 SWOT Analysis of Twilio
215.3.4 Twilio Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.4 EPAM
15.4.1 Company Profile
15.4.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.4.3 SWOT Analysis of EPAM
215.4.4 EPAM Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.5 Endava
15.5.1 Company Profile
15.5.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.5.3 SWOT Analysis of Endava
215.5.4 Endava Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.6 Globant
15.6.1 Company Profile
15.6.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.6.3 SWOT Analysis of Globant
215.6.4 Globant Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.7 Accenture
15.7.1 Company Profile
15.7.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.7.3 SWOT Analysis of Accenture
215.7.4 Accenture Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.8 Cognizant
15.8.1 Company Profile
15.8.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.8.3 SWOT Analysis of Cognizant
215.8.4 Cognizant Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.9 Infosys
15.9.1 Company Profile
15.9.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.9.3 SWOT Analysis of Infosys
215.9.4 Infosys Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.10 Teleperformance
15.10.1 Company Profile
15.10.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.10.3 SWOT Analysis of Teleperformance
215.10.4 Teleperformance Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.11 Telus International
15.11.1 Company Profile
15.11.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.11.3 SWOT Analysis of Telus International
215.11.4 Telus International Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.12 Concentrix
15.12.1 Company Profile
15.12.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.12.3 SWOT Analysis of Concentrix
215.12.4 Concentrix Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
15.13 TaskUs
15.13.1 Company Profile
15.13.2 Main Business and Customer Experience as a Service (CXaaS) Information
15.13.3 SWOT Analysis of TaskUs
215.13.4 TaskUs Customer Experience as a Service (CXaaS) Revenue, Gross Margin and Market Share (2019-2024)
Tables and Figures
Table Abbreviation and Acronyms
Table Research Scope of Customer Experience As A Service (Cxaas) Report
Table Data Sources of Customer Experience As A Service (Cxaas) Report
Table Major Assumptions of Customer Experience As A Service (Cxaas) Report
Figure Market Size Estimated Method
Figure Major Forecasting Factors
Figure Customer Experience As A Service (Cxaas) Picture
Table Customer Experience As A Service (Cxaas) Classification
Table Customer Experience As A Service (Cxaas) Applications
Table Drivers of Customer Experience As A Service (Cxaas) Market
Table Restraints of Customer Experience As A Service (Cxaas) Market
Table Opportunities of Customer Experience As A Service (Cxaas) Market
Table Threats of Customer Experience As A Service (Cxaas) Market
Table COVID-19 Impact For Customer Experience As A Service (Cxaas) Market
Table Raw Materials Suppliers
Table Different Production Methods of Customer Experience As A Service (Cxaas)
Table Cost Structure Analysis of Customer Experience As A Service (Cxaas)
Table Key End Users
Table Latest News of Customer Experience As A Service (Cxaas) Market
Table Merger and Acquisition
Table Planned/Future Project of Customer Experience As A Service (Cxaas) Market
Table Policy of Customer Experience As A Service (Cxaas) Market
Table 2019-2029 North America Customer Experience As A Service (Cxaas) Market Size
Figure 2019-2029 North America Customer Experience As A Service (Cxaas) Market Size and CAGR
Table 2019-2029 North America Customer Experience As A Service (Cxaas) Market Size by Application
Table 2019-2024 North America Customer Experience As A Service (Cxaas) Key Players Revenue
Table 2019-2024 North America Customer Experience As A Service (Cxaas) Key Players Market Share
Table 2019-2029 North America Customer Experience As A Service (Cxaas) Market Size by Type
Table 2019-2029 United States Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Canada Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Mexico Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 South America Customer Experience As A Service (Cxaas) Market Size
Figure 2019-2029 South America Customer Experience As A Service (Cxaas) Market Size and CAGR
Table 2019-2029 South America Customer Experience As A Service (Cxaas) Market Size by Application
Table 2019-2024 South America Customer Experience As A Service (Cxaas) Key Players Revenue
Table 2019-2024 South America Customer Experience As A Service (Cxaas) Key Players Market Share
Table 2019-2029 South America Customer Experience As A Service (Cxaas) Market Size by Type
Table 2019-2029 Brazil Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Argentina Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Chile Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Peru Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Asia & Pacific Customer Experience As A Service (Cxaas) Market Size
Figure 2019-2029 Asia & Pacific Customer Experience As A Service (Cxaas) Market Size and CAGR
Table 2019-2029 Asia & Pacific Customer Experience As A Service (Cxaas) Market Size by Application
Table 2019-2024 Asia & Pacific Customer Experience As A Service (Cxaas) Key Players Revenue
Table 2019-2024 Asia & Pacific Customer Experience As A Service (Cxaas) Key Players Market Share
Table 2019-2029 Asia & Pacific Customer Experience As A Service (Cxaas) Market Size by Type
Table 2019-2029 China Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 India Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Japan Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 South Korea Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Southeast Asia Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Australia Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Europe Customer Experience As A Service (Cxaas) Market Size
Figure 2019-2029 Europe Customer Experience As A Service (Cxaas) Market Size and CAGR
Table 2019-2029 Europe Customer Experience As A Service (Cxaas) Market Size by Application
Table 2019-2024 Europe Customer Experience As A Service (Cxaas) Key Players Revenue
Table 2019-2024 Europe Customer Experience As A Service (Cxaas) Key Players Market Share
Table 2019-2029 Europe Customer Experience As A Service (Cxaas) Market Size by Type
Table 2019-2029 Germany Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 France Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 United Kingdom Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Italy Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Spain Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Belgium Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Netherlands Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Austria Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Poland Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Russia Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 MEA Customer Experience As A Service (Cxaas) Market Size
Figure 2019-2029 MEA Customer Experience As A Service (Cxaas) Market Size and CAGR
Table 2019-2029 MEA Customer Experience As A Service (Cxaas) Market Size by Application
Table 2019-2024 MEA Customer Experience As A Service (Cxaas) Key Players Revenue
Table 2019-2024 MEA Customer Experience As A Service (Cxaas) Key Players Market Share
Table 2019-2029 MEA Customer Experience As A Service (Cxaas) Market Size by Type
Table 2019-2029 Egypt Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Israel Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 South Africa Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Gulf Cooperation Council Countries Customer Experience As A Service (Cxaas) Market Size
Table 2019-2029 Turkey Customer Experience As A Service (Cxaas) Market Size
Table 2019-2024 Global Customer Experience As A Service (Cxaas) Market Size by Region
Table 2019-2024 Global Customer Experience As A Service (Cxaas) Market Size Share by Region
Table 2019-2024 Global Customer Experience As A Service (Cxaas) Market Size by Application
Table 2019-2024 Global Customer Experience As A Service (Cxaas) Market Share by Application
Table 2019-2024 Global Customer Experience As A Service (Cxaas) Key Vendors Revenue
Figure 2019-2024 Global Customer Experience As A Service (Cxaas) Market Size and Growth Rate
Table 2019-2024 Global Customer Experience As A Service (Cxaas) Key Vendors Market Share
Table 2019-2024 Global Customer Experience As A Service (Cxaas) Market Size by Type
Table 2019-2024 Global Customer Experience As A Service (Cxaas) Market Share by Type
Table 2024-2029 Global Customer Experience As A Service (Cxaas) Market Size by Region
Table 2024-2029 Global Customer Experience As A Service (Cxaas) Market Size Share by Region
Table 2024-2029 Global Customer Experience As A Service (Cxaas) Market Size by Application
Table 2024-2029 Global Customer Experience As A Service (Cxaas) Market Share by Application
Table 2024-2029 Global Customer Experience As A Service (Cxaas) Key Vendors Revenue
Figure 2024-2029 Global Customer Experience As A Service (Cxaas) Market Size and Growth Rate
Table 2024-2029 Global Customer Experience As A Service (Cxaas) Key Vendors Market Share
Table 2024-2029 Global Customer Experience As A Service (Cxaas) Market Size by Type
Table 2024-2029 Customer Experience As A Service (Cxaas) Global Market Share by Type

Companies Mentioned

  • Five9
  • InContact
  • Twilio
  • EPAM
  • Endava
  • Globant
  • Accenture
  • Cognizant
  • Infosys
  • Teleperformance
  • Telus International
  • Concentrix
  • TaskUs
  • Intouch CX
  • Webhelp
  • Genpact
  • Exl
  • TTEC Holdings Inc.

Methodology

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