Telecommunication Relay Service (TRS) Global Market Report 2024

The telecommunication relay service (TRS) market size has grown rapidly in recent years. It will grow from $6.95 billion in 2023 to $8.03 billion in 2024 at a compound annual growth rate (CAGR) of 15.6%. The expansion observed in the historical period can be attributed to several factors, including heightened awareness of inclusive communication practices, the trend towards globalization and increased cross-border communication, improved mobile accessibility, and the necessity to comply with accessibility standards.

The telecommunication relay service (TRS) market size is expected to see rapid growth in the next few years. It will grow to $14.51 billion in 2028 at a compound annual growth rate (CAGR) of 15.9%. The anticipated growth in the forecast period can be attributed to several factors, including heightened emphasis on cybersecurity measures, integration with smart assistants for enhanced functionality, the continuing trend towards remote work arrangements, the expansion of telehealth and remote healthcare services, as well as the increasing demand for customization and personalization in communication services. Major trends expected in this period encompass the greater integration of artificial intelligence (AI) and machine learning technologies, the emergence of next-generation communication technologies, innovations in user interfaces (UI) and user experiences (UX), and collaborative efforts with accessibility advocates and organizations to further enhance inclusivity.

The projected increase in the number of deaf and hard-of-hearing (DHH) individuals is set to drive substantial growth within the telecommunication relay service (TRS) market. Deaf and hard-of-hearing individuals, experiencing varying degrees of hearing loss, encounter challenges in comprehending auditory information. Factors such as aging populations and environmental influences such as exposure to loud noises contribute to the rising prevalence of DHH individuals. Telecommunication relay services play a pivotal role in facilitating effective communication for this demographic, offering accessible relay services that bridge communication barriers with the hearing community. For instance, as reported by the World Health Organization (WHO) in February 2024, over 1.5 billion people worldwide currently live with hearing loss, with projections indicating a potential increase to 2.5 billion by 2050. This surge necessitates hearing rehabilitation for over 700 million individuals globally, underscoring the growing demand for telecommunication relay services to accommodate the needs of the DHH population.

Leading entities in the telecommunication relay service (TRS) sector are intensifying their efforts towards developing advanced solutions to gain a competitive advantage in the market. Notably, dedicated phone lines for video relay services emerge as a strategic innovation, catering to the unique communication needs of individuals who use sign language and those who communicate verbally. In August 2023, Scotiabank, a prominent financial institution based in Canada, partnered with The Canadian Administrator of Video Relay Service Inc., a telecommunications services company, to introduce a dedicated phone line for video relay services. This initiative targets customers with hearing and speech impairments, enabling them to engage in remote banking transactions using American Sign Language (ASL) via a dedicated phone number. The collaboration aims to foster a more inclusive banking experience for individuals with hearing and speech impairments, highlighting the industry's commitment to accessibility and inclusivity.

In April 2022, Ariel Alternatives LLC made a significant investment in Sorenson Communications, underscoring the market's potential. Ariel Alternatives acquired a majority stake in Sorenson, valued at 1.3 billion, aiming to leverage Sorenson's expertise in telecommunication relay services, particularly the Sorenson Video Relay Service (SVRS). This strategic move not only enhances Sorenson's capabilities but also signifies a commitment to improving communication experiences for the deaf and hard-of-hearing community while driving advancements in next-generation technologies.

Major companies operating in the telecommunication relay service (TRS) market are American Telephone and Telegraph Company Inc. (AT&T Corporation), International Business Machines Corporation, Cisco Systems Inc., Oregon Relay Service, Bell Canada Inc., Hong Kong Broadband Network Limited, Far EasTone Telecommunications, Purple Communications Inc., CaptionCall, Brastel Co Ltd, Enspyre Limited, Taiwan Star Telecom Corporation, Convo Communications LLC, Dialogic Corporation, Dynasky International Corp, iTalk Global Communications Inc, Vermont Technologies, ClearCaptions LLC, Stratus Video LLC, InnoCaption, Hamilton Relay Inc., Stratus Video LLC, InnoCaption, Hamilton Relay Inc.

North America was the largest region in the telecommunication relay service (TRS) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the telecommunication relay service (TRS) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the telecommunication relay service (TRS) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Telecommunication relay service (TRS) is a suite of communication services tailored to assist individuals with hearing or speech disabilities in telephone communication. TRS empowers individuals who are deaf, hard of hearing, or have speech impairments to engage in telephone conversations through the assistance of relay operators or specialized assistive technologies.

The primary types of telecommunication relay services encompass public service and private service. Public service pertains to initiatives conducted by governmental bodies or organizations aimed at enhancing the welfare of the broader public. Utilizing various technologies such as internet protocol (IP) relays and web relays, these services offer a range of functionalities including text-to-voice, voice carry-over, captioned telephone services, IP captioned telephone services, video relay services, and internet protocol relay services. These services cater to diverse end users including enterprises, public institutions, and individuals.

The telecommunication relay service (TRS) market research report is one of a series of new reports that provides telecommunication relay service (TRS) market statistics, including telecommunication relay service (TRS) industry global market size, regional shares, competitors with a telecommunication relay service (TRS) market share, detailed telecommunication relay service (TRS) market segments, market trends and opportunities, and any further data you may need to thrive in the telecommunication relay service (TRS) industry. This telecommunication relay service (TRS) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The telecommunication relay service (TRS) market includes revenues earned by entities by providing services such as captioned telephone service, text relay service, speech-to-speech relay service, and multilingual relay service. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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