Social Work Case Management Software Market Report 2026

The social work case management software market size has grown rapidly in recent years. It will grow from $14.83 billion in 2025 to $17.3 billion in 2026 at a compound annual growth rate (CAGR) of 16.7%. The growth in the historic period can be attributed to increasing caseload complexity in social services, rising demand for operational efficiency, growth of digital record-keeping practices, expansion of multi-agency service coordination, need for regulatory compliance tracking.

The social work case management software market size is expected to see rapid growth in the next few years. It will grow to $29.35 billion in 2030 at a compound annual growth rate (CAGR) of 14.1%. The growth in the forecast period can be attributed to increasing investments in digital transformation of social services, rising adoption of predictive analytics for case outcomes, expansion of remote service management capabilities, growing emphasis on interoperability standards, increasing focus on user-centric software design. Major trends in the forecast period include increasing adoption of cloud-based case management platforms, rising use of ai-enabled client assessment tools, growing integration of inter-agency data sharing systems, expansion of automated workflow and reporting features, enhanced focus on data security and compliance.

The rising demand for professional social work services is expected to drive the growth of the social work case management software market in the coming years. Professional social work services involve specialized interventions, guidance, and support delivered by trained and licensed social workers to individuals, families, groups, and communities. The expansion of professional social work services is fueled by changing demographic patterns, increasing awareness of mental health needs, and the growing requirement for specialized support to effectively address complex social challenges. Social work case management software provides tools to streamline workflows, automate routine tasks, and enhance overall efficiency. By digitizing case management activities, social workers can reduce time spent on paperwork and administrative duties, enabling greater focus on direct client engagement and intervention. For instance, in August 2025, according to the U.S. Bureau of Labor Statistics (BLS) Occupational Outlook Handbook, a U.S. government agency, employment of social workers is expected to increase by 6 percent from 2024 to 2034, outpacing the average growth rate for all occupations, with approximately 74,000 job openings projected annually, underscoring sustained and growing demand for social work services across areas such as healthcare, child and family services, and mental health support. Therefore, the increasing demand for professional social work services is propelling the growth of the social work case management software market.

Major companies operating in the social work case management software market are focused on developing case management solutions to enhance efficiency, improve client outcomes, streamline workflows, and facilitate better communication and collaboration among social workers, clients, and other stakeholders. Case management solutions are comprehensive systems designed to help organizations manage and track cases or incidents through their lifecycle. These solutions are often used in various sectors, including healthcare, legal, social services, and customer service. For instance, in June 2024, Brandwatch, a UK-based software company launched a new feature called Case Management, aimed at enhancing social customer care capabilities. The Case Management tool facilitates better collaboration among team members by enabling them to assign cases, delegate tasks, and maintain communication within the platform. This ensures that everyone involved is updated on the status of customer inquiries.

In February 2025, CaseWorthy, Inc., a USA-based provider of social and human services case management software, acquired Eccovia, Inc. for an undisclosed amount. Through this acquisition, CaseWorthy sought to broaden its platform capabilities in social work and human services case management by integrating Eccovia’s complementary software and data analytics solutions, forming one of the largest purpose-built case management platforms to better support service delivery across community and social care programs. Eccovia, Inc. is a USA-based software and services company that focuses on delivering innovative case management and care coordination solutions, along with data analytics tools, for health and human services organizations to improve outcomes for individuals and communities.

Major companies operating in the social work case management software market are CaseWorthy, Eccovia, Athena Software, RedMane Technology, Social Solutions, ClientTrack, Apricot, Penelope by Athena, KaleidaCare Solutions, Foothold Technology, Sumac, Civicore, Next-Step Software, Exym, NetSmart, Bonterra, WellSky, Harris Computer, BrightBeginnings, CareLogic.

North America was the largest region in the social work case management software market in 2025. The regions covered in the social work case management software market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the social work case management software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The social work case management software market includes revenues earned by entities through resource referral and coordination, communication and collaboration tools, scheduling and appointment management, client data management, and case management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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