Social Work Case Management Software Global Market Report 2024

The social work case management software market size has grown rapidly in recent years. It will grow from $10.93 billion in 2023 to $12.73 billion in 2024 at a compound annual growth rate (CAGR) of 16.5%. The growth observed during the historic period can be attributed to several factors, including effective data management, adherence to regulatory compliance requirements, optimization of workflows, integration capabilities with existing systems, as well as the customization and flexibility offered by the software solutions.

The social work case management software market size is expected to see rapid growth in the next few years. It will grow to $23.76 billion in 2028 at a compound annual growth rate (CAGR) of 16.9%. The anticipated growth in the forecast period can be attributed to ongoing efforts to prioritize user experience and training, the implementation of predictive analytics for early intervention, the development of mobile-first solutions, and the integration of telehealth and virtual care services. Major trends expected during this period include a shift towards user-centric design and experience, the incorporation of social determinants of health (SDOH) data, enhancements in data security and privacy measures, a focus on predictive analytics and AI applications, as well as the further integration of telehealth and remote care technologies.

The increasing demand for professional social work services is set to drive the growth of the social work case management software market. Professional social work services encompass specialized interventions, support, and assistance provided by trained and licensed social workers to individuals, families, groups, and communities. This growing demand for professional social work services is fueled by shifting demographics, heightened awareness of mental health issues, and the need for tailored support to effectively address complex social challenges. Social work case management software offers solutions to streamline workflows, automate repetitive tasks, and enhance efficiency for social workers. By digitizing case management processes, these software solutions enable social workers to allocate more time to direct client care and intervention, thereby maximizing their impact. For example, data from the US Bureau of Labour Statistics projects a 12% growth in the employment of social workers from 2020 to 2030, reflecting the escalating demand for their services and the corresponding need for efficient case management tools.

Key players in the social work case management software market are dedicated to developing innovative products to capitalize on market opportunities. One such product is Sprinklr Service, an AI-powered CCaaS (Customer Care as a Service) platform designed to revolutionize customer service by integrating voice, digital, and social channels. Sprinklr, a US-based SaaS company specializing in customer experience management, launched the next generation of Sprinklr Service in October 2021, incorporating powerful AI and automation capabilities to unify case management and agent engagement within a single contact center software solution. This platform empowers businesses to seamlessly engage with customers across various channels, resulting in reduced contact center costs by up to 33%.

In August 2022, Kofax, a US-based provider of intelligent automation software for digital workflow transformation, bolstered its position in the market through the acquisition of Ephesoft Inc. This strategic move aimed to expand Kofax's portfolio of intelligent document processing (IDP) solutions and strengthen its go-to-market channels. Ephesoft Inc., a US-based company specializing in intelligent document processing systems, data enrichment solutions, and case management software, complements Kofax's offerings and enhances its capabilities in addressing the evolving needs of social work case management.

Major companies operating in the social work case management software market are Simon Solutions, Next-Step Software, Form.Com, Crucial Data Solutions, Exponent Partners, Nintex, C Incpture, Castor EDC, GoCanvas, Medrio, Ephesoft, RedMane Technology, Docuphase, CaseWorthy, Eccovia Solution, AtEvent, Athena Software, Spatial Networks, KaleidaCare Management Solution, OpenClinica, ProntoForms, Civicore Case Management, Sumac Software, OnlineCRF, Providersoft.

North America was the largest region in the social work case management software market in 2023. The regions covered in the social work case management software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the social work case management software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Social work case management software refers to specialized solutions designed to aid social workers and human service organizations in automating manual tasks, managing cases, prioritizing tasks, scheduling appointments, and securely sharing confidential information across social services. This software streamlines service delivery, improves client outcomes, and fosters collaboration and accountability within the social work profession.

The primary types of social work case management software include basic, standard, and senior versions. Basic software provides essential features for organizing and monitoring client data and interactions, suitable for smaller organizations or those with simpler requirements. These solutions are available in both on-premise and cloud-based deployment options, catering to small and medium-sized enterprises, as well as larger enterprises across various sectors such as missions, community organizations, museums, hospital medical centers, international aid organizations, animal protection organizations, and others.

The social work case management software market research report is one of a series of new reports that provides social work case management software market statistics, including social work case management software industry global market size, regional shares, competitors with social work case management software market share, detailed social work case management software market segments, market trends, and opportunities, and any further data you may need to thrive in the social work case management software industry. This social work case management software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The social work case management software market includes revenues earned by entities through resource referral and coordination, communication and collaboration tools, scheduling and appointment management, client data management, and case management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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