Sales Force Automation Software Global Market Report 2024

The sales force automation software market size has grown rapidly in recent years. It will grow from $10.33 billion in 2023 to $11.51 billion in 2024 at a compound annual growth rate (CAGR) of 11.3%. The growth observed in the historic period can be attributed to several factors, including the widespread adoption of cloud computing technologies, increasing demand for mobility solutions enabling remote sales activities, the imperative for process automation to enhance efficiency, a heightened focus on delivering superior customer experiences, and the necessity to comply with regulatory requirements governing sales processes.

The sales force automation software market size is expected to see rapid growth in the next few years. It will grow to $17.8 billion in 2028 at a compound annual growth rate (CAGR) of 11.5%. The anticipated growth in the forecast period can be attributed to several factors, including the increasing adoption of predictive analytics to forecast sales trends and customer behavior, heightened emphasis on data security and privacy in sales operations, growing demand for real-time insights to inform decision-making, the expansion of remote workforces necessitating digital sales solutions, and the proliferation of subscription-based models for sales automation software. Major trends expected in this period include the adoption of sales analytics for deeper insights, integration with virtual reality technology for immersive product demonstrations, enhanced sales coaching and training tools to empower sales teams, integration with blockchain for secure transactions and data integrity, and the expansion of voice-activated assistants to streamline sales tasks and workflows.

The surge in the adoption of cloud-based solutions is poised to drive substantial growth in the sales force automation software market in the foreseeable future. Cloud-based solutions, which operate entirely over the Internet without on-premises infrastructure, are gaining traction due to their cost-effectiveness, scalability, flexibility, and support for remote work infrastructure. Sales force automation software plays a pivotal role in facilitating the adoption of cloud-based solutions by streamlining sales processes, consolidating data access, enabling real-time collaboration among remote teams, and providing scalable infrastructure. For instance, in December 2023, the European Commission reported a significant uptick in cloud-based solution adoption within the European Union, with 45.2% of enterprises purchasing cloud computing services, reflecting a notable increase compared to previous years. Thus, the expanding embrace of cloud-based solutions is fueling the growth trajectory of the sales force automation software market.

Prominent players in the sales force automation software market are intensifying their efforts to develop cutting-edge solutions, such as salesforce development testing solutions, to gain a competitive edge. Salesforce development testing solutions are instrumental in ensuring the quality, reliability, and functionality of Salesforce applications and customizations. For example, Copado Inc. unveiled Copado Explorer in March 2024, a groundbreaking tool designed to simplify and optimize testing for Salesforce development teams. Copado Explorer automates a significant portion of the testing process and seamlessly integrates into the CI/CD pipeline, fostering continuous and collaborative testing throughout the software development cycle. This innovative tool represents a significant leap in efficient and inclusive exploratory testing, revolutionizing the approach to testing in Salesforce environments. With intuitive features for capture and markup, Copado Explorer empowers testers of all levels to identify and document findings effortlessly, enhancing visibility and traceability within Copado's DevOps platform. This integration facilitates expedited issue identification, documentation, and resolution, empowering testers, including those lacking technical backgrounds, to contribute effectively to automated test creation and deployment.

In February 2024, Salesforce Inc. augmented its portfolio by acquiring Spiff, enhancing its offerings with automated commission tools and streamlined compensation planning. This strategic acquisition bolsters Salesforce's position in the sales force automation software market by providing a comprehensive platform for managing sales strategies, fostering collaboration, and driving sales performance and growth. Spiff, known for its sales team automation solutions such as sales commission software, complements Salesforce's suite of offerings, further solidifying its market leadership and enhancing its value proposition for customers.

Major companies operating in the sales force automation software market are Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce.com Inc., Adobe Inc., Infor Inc., Sage Group plc, HubSpot CRM, Pegasystems Inc., Zoho Corporation Pvt. Ltd., Bullhorn Inc., CRMnext, Aptean Inc., Freshworks Inc., Infusionsoft (Keap), SugarCRM, Creatio, Rave Digital, Pipedrive, ACG Infotech Ltd., Consensus Sales Inc., Swiftpage, iRely LLC, Isightly, Shape, Copper CRM Inc, Nimble, Technology Group International, Spiro.AI.

North America was the largest region in the sales force automation software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the sales force automation software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the sales force automation software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Sales force automation software is a digital solution aimed at automating and streamlining sales-related tasks to enhance the efficiency and productivity of a sales team. This software helps manage customer interactions, automate sales processes, track sales activities, and analyze sales performance. By optimizing these tasks, sales force automation software improves sales operations and fosters better customer relationships.

The primary deployment types of sales force automation software include cloud-based and on-premise solutions. Cloud deployment involves hosting and delivering sales force automation (SFA) software through cloud computing infrastructure, enabling remote access to software resources via the internet. This deployment model is utilized by various enterprises, including large corporations and small to medium-sized businesses (SMBs), across multiple industries such as banking, financial services, insurance (BFSI), retail, healthcare, telecommunications, manufacturing, automotive, media, and entertainment. Cloud-based SFA solutions support various applications including lead management, sales forecasting, order and invoice management, and opportunity management.

The sales force automation software research report is one of a series of new reports that provides sales force automation software market statistics, including the sales force automation software industry's global market size, regional shares, competitors with a sales force automation software market share, detailed sales force automation software market segments, market trends and opportunities, and any further data you may need to thrive in the sales force automation software industry. This sales force automation software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The sales force automation software market includes revenues earned by entities by providing services such as contract management, service level agreement (SLA) tracking, field service management, and customer support ticketing. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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