Automation Center of Excellence Global Market Report 2024

The automation center of excellence market size has grown exponentially in recent years. It will grow from $0.41 billion in 2023 to $0.56 billion in 2024 at a compound annual growth rate (CAGR) of 37.2%. The growth in the historic period can be attributed to increasing complexity of business processes, cost pressures, demand for scalability and flexibility, regulatory compliance, data explosion.

The automation center of excellence market size is expected to see exponential growth in the next few years. It will grow to $2.02 billion in 2028 at a compound annual growth rate (CAGR) of 37.5%. The projected growth in the upcoming period is driven by a surge in data privacy and ethics considerations, expanding regulatory frameworks, the need for effective management of remote workforces, heightened cybersecurity apprehensions, and a rising demand for intelligent automation solutions. Key trends anticipated during this forecast period encompass the adoption of ethical AI and responsible automation practices, the emergence of robotic process orchestration (RPO), increased utilization of process mining and discovery tools, the uptake of low-code or no-code platforms, the integration of intelligent process automation (IPA), and the widespread adoption of cloud-based automation solutions.

The automation center of excellence market is expected to witness substantial growth due to the increasing adoption of industrial automation. Industrial automation involves the utilization of control systems, machinery, and technologies to automate processes and tasks in manufacturing and production environments. This adoption is driven by various economic, technological, and market factors, compelling manufacturers to embrace automation as a strategic imperative. The Center of Excellence (CoE) plays a crucial role in mitigating risks associated with industrial automation initiatives by providing oversight, governance, and risk management processes. This includes ensuring compliance with safety regulations, cybersecurity standards, and industry best practices to minimize accidents, disruptions, or security breaches. Notably, in October 2022, the International Federation of Robotics reported a significant increase in the installation of new industrial robots worldwide, indicating the rapid growth of industrial automation and its impact on the automation center of excellence market.

Leading companies in the automation center of excellence sector are concentrating on technological advancements to gain a competitive edge. One such innovation is the development of automation cloud robots, offering organizations a powerful tool for optimizing operations, enhancing efficiency, reducing errors, and empowering human employees to focus on value-added tasks. For example, in May 2022, UiPath Inc. launched Next-Gen UiPath Automation Cloud Robots, enabling customers to deploy unattended robots instantly without requiring IT resources or infrastructure. These robots leverage cloud resources for improved performance and functionality, providing organizations with enhanced automation capabilities.

In March 2022, SS&C Technologies Holdings, Inc. made a strategic acquisition by acquiring Blue Prism Group plc. for $1.6 billion. Through this acquisition, SS&C aims to cross-sell Blue Prism products to its global client base and leverage Blue Prism's capabilities to optimize internal business automation processes. The acquisition is expected to deliver transformational business value through intelligent automation technologies. Blue Prism Group plc specializes in robotic process automation and provides automation center of excellence (CoE) support to organizations. This strategic move underscores the growing significance of automation in driving operational efficiency and business transformation.

Major companies operating in the automation center of excellence market are Microsoft Corp., International Business Machine Corporation, Tata Consultancy Services (TCS) Ltd., Capgemini SE, Infosys Limited, Micro Focus International plc, Nice Ltd., Wipro Limited, BMC Software Inc., SS&C Technologie Holdings Ltd., Pegasystems Inc., UiPath Inc., Verint Systems Inc., SAP SE, Zensar Technologies Inc., HelpSystems Inc., Blueprint Technologies Inc., Roboyo Group Ltd., Testingxperts Pvt. Ltd., ChoiceWORX Inc., Kiwiqa Services Private Limited, Digital Workforce Services plc, ElectroNeek Robotics Inc., Smartbridge Inc., XenonStack Pvt. Ltd.

North America was the largest region in the automation center of excellence market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the automation center of excellence market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the automation center of excellence market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The automation center of excellence (CoE) market consists of revenues earned by entities providing services such as performance monitoring and reporting, automation design and development, process assessment and optimization, and automation strategy development. The market value includes the value of related goods sold by the service provider or included within the service offering. The automation center of excellence (CoE) market also includes sales of business process outsourcing (BPO) automation, process discovery and analysis tools, intelligent automation platforms, and robotic process automation (RPA) solutions. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

An automation center of excellence (CoE) is an internal team within an organization dedicated to optimizing automation processes, establishing frameworks, and facilitating the widespread adoption of automation solutions throughout the enterprise. Comprised of specialists proficient in automation technologies and methodologies, the CoE operates to ensure the successful and efficient implementation of automation initiatives across various business functions.

The primary services offered within an automation center of excellence (CoE) encompass technology assessment and consulting, design and testing, governance, and implementation support. Technology assessment and consulting involve the establishment of a specialized team tasked with setting standards, providing consulting services, offering development assistance, and overseeing the progress of automation technologies within an organization. These services cater to a wide range of organizations, including large enterprises and small and medium enterprises, across various verticals such as banking, financial services and insurance, information technology and IT-enabled services, retail and consumer goods, healthcare and life sciences, manufacturing, transportation, and logistics, among others.

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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