On-Call Scheduling Software Global Market Report 2024

The on-call scheduling software market size has grown exponentially in recent years. It will grow from $2.85 billion in 2023 to $3.88 billion in 2024 at a compound annual growth rate (CAGR) of 36.3%. The expansion observed in the historical period can be attributed to several factors. These include the increasing demand for solutions aimed at minimizing scheduling errors, a growing need for real-time scheduling capabilities, a heightened emphasis on enhancing employee satisfaction, an increasing focus on improving communication between managers and employees, as well as the rising complexity in workforce management processes.

The on-call scheduling software market size is expected to see exponential growth in the next few years. It will grow to $13.58 billion in 2028 at a compound annual growth rate (CAGR) of 36.8%. The anticipated growth in the forecast period can be attributed to several key factors. These include the rising demand for on-call scheduling software, the expansion of functionalities offered by such software solutions, a heightened focus on user-friendly interfaces to enhance usability, increasing awareness about the benefits of automated scheduling solutions, and a surge in investment in digital transformation initiatives by enterprises. Major trends expected in the forecast period include technological advancements to improve the efficiency and effectiveness of on-call scheduling software, increased adoption of artificial intelligence (AI) to enhance scheduling processes, utilization of state-of-the-art technologies, a shift towards cloud-based platforms for enhanced accessibility and scalability, and an emphasis on developing user-friendly interfaces to improve user experience.

The upward trend in cloud-based solution adoption is poised to drive the expansion of the on-call scheduling software market. Cloud-based solutions, which are accessible and operable remotely via the internet, offer heightened flexibility, scalability, and cost-effectiveness. Their surge in popularity stems from several factors, including scalability, cost-efficiency, accessibility, security, innovation, and resilience, rendering them an appealing choice for businesses across various sectors and sizes. On-call scheduling software addresses the escalating complexity of incident handling in rapidly scaling cloud-based solutions by furnishing a structured approach to organizing and coordinating response efforts among teams. For instance, findings from the 2022 State of the Cloud report by Flexera in March 2022 revealed a substantial uptick in year-over-year spending on cloud services, with 53% of respondents allocating $1.2 million for cloud expenditures in 2022, reflecting a significant increase from the 38% reported in 2021. Consequently, the burgeoning adoption of cloud-based solutions serves as a key driver propelling the growth of the on-call scheduling software market.

Leading players in the on-call scheduling software market are channeling their efforts towards introducing intelligent and advanced solutions, such as clinician scheduling solutions, to gain a competitive advantage. Clinician scheduling solutions represent specialized software tools tailored to facilitate efficient scheduling and staffing management within healthcare organizations, particularly for clinicians such as physicians, nurses, and other medical staff. For instance, in November 2023, Panda Health, a US-based digital health company, unveiled clinician scheduling software designed to provide static and on-call scheduling for acute and ambulatory healthcare settings. This technology streamlines scheduling processes, enabling healthcare personnel to conveniently access and plan their on-call hours, thereby promoting communication among team members and optimizing workflows within healthcare enterprises. Leveraging sophisticated algorithms, these systems maximize physician capacity, ensuring patients receive the necessary treatment from the appropriate healthcare professional.

In November 2022, Qualifacts Systems LLC, a US-based provider of electronic health record (EHR) platforms, completed the acquisition of OnCall Health for an undisclosed sum. This acquisition positions OnCall to strengthen its leadership in empowering behavioral health organizations to embrace a virtual-first approach, bolstering its product roadmap and user experience with the support of Qualifacts. OnCall Health, a Canada-based provider of on-call scheduling software as part of their telehealth operations solution, stands to accelerate and expand its offerings in response to evolving market demands and customer needs.

Major companies operating in the on-call scheduling software market are ServiceNow Inc., Kronos Incorporated, Everbridge Inc., Doximity Inc., PagerDuty Inc., Vocera Communications, Spok Inc., Qgenda LLC, PerfectServe Inc., TigerText, Ambs Call Center Inc., Central Logic Inc., Petal Solutions Inc., Telmediq Inc., Shift Administrators LLC, Amtelco, Amtelco Healthcare, Squadcast Inc., OnPage Corporation, Adjuvant Technologies LLC, Lightning Bolt Solutions Inc., OnCall Health, QliqSOFT Inc., Call Scheduler, OpenTempo Inc.

North America was the largest region in the on-call scheduling software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the on-call scheduling software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the on-call scheduling software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

On-call scheduling software serves as a specialized digital tool aimed at simplifying and automating the management of personnel rotations for on-call duties. This software enables businesses to efficiently assign, track, and update on-call schedules, ensuring adequate coverage and swift response to critical events or emergencies. Its primary purpose is to optimize workforce management and facilitate seamless continuity of operations or services, especially during non-standard hours.

The main components of on-call scheduling software encompass solutions and services. Solutions denote software products tailored to address specific needs or challenges encountered by businesses or organizations. These solutions can be deployed either on the cloud or on-premise, catering to various applications across industries such as business, medical, and others.

The on-call scheduling software market research report is one of a series of new reports that provides on-call scheduling software market statistics, including on-call scheduling software industry global market size, regional shares, competitors with a on-call scheduling software market share, detailed on-call scheduling software market segments, market trends and opportunities, and any further data you may need to thrive in the on-call scheduling software industry. This on-call scheduling software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The on-call scheduling software market includes revenues earned by entities providing services such as scheduling and assignment, real-time communication and mobile accessibility. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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