This training program will help attendees discover the importance of segmenting accounts based on size and payment behavior and then using the right collection technique with the right customers. The course will also offer an understanding of the best practices that should be deployed around each of these collection techniques.
In the last 50 years a series of collection techniques have been developed that allow for a much more efficient process to collect outstanding invoices from customers. While technology does help, there is a lot of evidence that technology alone is a poor collector. That's why this webinar will focus on the core collection techniques and best practices that are still required whether your company has spent millions on collection software or not. Having the right methods will improve how you use the tools that are to hand and improve accounts receivable performance.
Why Should You Attend:
Accounts receivable can be one of your organization's most valuable assets if managed properly. It is often the largest or second largest asset on the balance sheet. Therefore, any weakness in the financial controls for A/R could have a serious impact on the company’s financial statements.In the last 50 years a series of collection techniques have been developed that allow for a much more efficient process to collect outstanding invoices from customers. While technology does help, there is a lot of evidence that technology alone is a poor collector. That's why this webinar will focus on the core collection techniques and best practices that are still required whether your company has spent millions on collection software or not. Having the right methods will improve how you use the tools that are to hand and improve accounts receivable performance.
Learning Objectives:
- To understand the method of contact we should use with the customer
- To understand the best practices that should be deployed around each of these collection techniques
- To help cash collectors to be more focused on their objectives
- To help experienced collectors refocus on best practices and shake off bad habits
- To help finance managers understand what cash collectors should be doing
- To help collection managers understand how to better supervise collection activity
Areas Covered in the Webinar:
- Accounts receivable is a business issues and not just a finance issue
- How do we distinguish the contact method we will use with specific customers?
- Best practice techniques for calling customers
- Best practice techniques for mailing customers
- Best practice techniques for automated dunning
- How do we measure collection success?
Who Will Benefit:
- CFOs
- Financial Controllers
- Credit Managers
- Cash Collectors
- Accountants
- Financial Managers
- Company Executives
- Anyone involved in the A/R compliance process
- Credit professionals required to co-certify
Course Provider
Brian Shanahan,
