3-Hour Virtual Training: Lean Leadership, Quality and the Customer

Lean is not a quick fix for doing more with less and doing it in half the time - it is not something you undertake to realize short-term improvements - it is on the other hand, a new way of thinking about your business and a new way of executing business activities. This virtual training and the others in the series will lead you through the journey of lean from its inception through complete implementation.

Why Should You Attend:

Lean manufacturing is aimed at the elimination of waste at every facet of production including customer relations, product design, supplier networks, transportation, and factory management. Its goal is to incorporate less human effort, maintain less inventory, expend less time to develop products, and utilize less space.

The good news is that lean works and will net you tremendous improvements all along your supply chain operations. The bad news is that once you turn down the lean road you will never ever be done. It must be constantly nurtured in order to sustain and build upon your improvements - slackening up will erode your improvements.

This 3-hour comprehensive training will focus on lean leadership, which is the foundation that is required to “set the stage” for lean implementation, managing the change process that lean will inevitably require in order to gain organizational buy in, and establish the accountabilities that are essential for lean success.

Learning Objectives:

• Define the role and function of the lean leader
• Explain how the lean leader is a role model for quality
• List and describe the benefits of lean leadership
• Define the key components of lean leadership
• Describe the elements of lean standard work
• Define accountability, roles, responsibility, and authority
• Explain how accountability, roles, responsibility, and authority relate to lean
• Explain the purpose and function of a RACI (Responsibility - Accountability - Consulting - Inform) chart
• Explain how a RACI chart is constructed
• Define change management and how it relates to lean
• List and describe the benefits of effective change management
• List and describe the roles and responsibilities of change management team members.
• Define the relationship between lean and quality
• List and describe the key elements of a lean/quality organization
• Explain the benefits of having a lean/quality organization
• Explain the linkage between lean and the customer
• Explain how individual actions contribute to the quality of the product and the efficiency and effectiveness of operations
• Explain how customer focus is achieved

Areas Covered in the Webinar:

• The elements of leadership as they pertain to lean.
• How leadership is a critical foundational component of a lean organization and essential to beginning any lean implementation.
• A discussion of the leader’s role as it pertains to building the lean organization.
• Discussion of leader standard work - identification of the 5 major tools - Gemba Walks, Reflection Meetings, Andon Response, The Accountability Process, and Mentoring.
• Discussion of key elements of the accountability process.
• Implementing and sustaining effective change management for successful lean operations.
• Quality, the customer, lean, and compliance - the four pillars of lean leadership.

Who Will Benefit:

This webinar is applicable to the medical device, pharmaceutical, foods, beverages, consumer products, and cosmetics industries:

• Operations personnel - operators, technicians, and supervisors
• Engineers and tech services personnel to include managers and directors
• Quality and compliance personnel
• Middle and senior operations management