Debit card fraud is as prevalent as ever and one out of every 5 debit card holders in the U.S. has experienced fraud on their card. The consumer will expect the financial institution to remedy the situation once reported. This training program will analyze the liability of the accountholder versus the liability of the financial institution.
The course will define an error according to the regulation along with the timing requirements for investigation and resolution of unauthorized debit card transactions by you the financial institution. The instructor will also discuss what you must do to minimize a financial institution’s losses.
Why Should You Attend:
Regulation E governs consumer protection when using electronic fund transfers which includes debit card transactions. Financial institutions are required to handle every consumer report of unauthorized entries. This session will define and explain the types of transactions covered by Regulation E and the requirements pertaining to debit cards for your financial institution.The course will define an error according to the regulation along with the timing requirements for investigation and resolution of unauthorized debit card transactions by you the financial institution. The instructor will also discuss what you must do to minimize a financial institution’s losses.
Areas Covered in the Webinar:
- The liability of your accountholder versus the liability of the financial institution
- The investigation
- Provisional credit
- Required communications
- Recordkeeping
- Brief discussion on chargebacks
Who Will Benefit:
This webinar will provide valuable assistance to all personnel in:Financial institutions
- Card Personnel
- Operations
- Risk/Compliance Officer
- Internal Audit
- AAP Candidates
- Accredited ACH Professionals
Course Provider
Luann Kohlmann,
