This HR Investigations training will be an invaluable resource to HR Professionals and Managers wanting to develop their skill observing human behavior during important conversations.
HR Professionals conduct investigations, negotiations and routinely have significant conversations with people inside and outside the company. During those conversations people speak with more than just the words out of their mouth. If you know what to look for you will understand how much credibility to give what you are being told. Understanding body language is critical to employee misconduct interviews but has applications to all facets of interpersonal communications in the range of duties HR personnel have.
HR Professionals conduct investigations, negotiations and routinely have significant conversations with people inside and outside the company. During those conversations people speak with more than just the words out of their mouth. If you know what to look for you will understand how much credibility to give what you are being told. Understanding body language is critical to employee misconduct interviews but has applications to all facets of interpersonal communications in the range of duties HR personnel have.
Areas Covered in the seminar:
Why Body Language is Critical to Your Success in Leadership
- Source of Body Language
- An Advantage for those who Read It
- The Disadvantage of Not Reading It
Reading the Body Language Others are Speaking
- What ’Open’ vs. ’Closed’ Body Language tells you in Interviews
- Defensive Behaviors
- Decision Making Behaviors
- Cooperative/Participative Behaviors
- Behaviors Seeking Reassurance
- Frustration and Holding Back Behaviors
- Confidence and Superiority Behaviors
Applying Your Understanding to Your Own Body Language
- Attitude
- Posture
- Voice
- Questioning Strategies
- Thematic Communication
Who Will Benefit:
This Webinar will be an invaluable resource to HR Professionals and Managers wanting to develop their skill observing human behavior during important conversations. People who will benefit directly are:- Executives who want to understand what people say to them by observing their body language as well as listening to their words
- Senior HR Professionals who deal with subordinates and want to understand more than just what they are saying with their words
- Staff HR Professionals who investigate workplace misconduct or engage in high stakes conversations
- Small Business owners who want to have an advantage in important negotiations or conversations
- Managers and Supervisors who deal with line employees on performance and conduct issues
- In-House Lawyers conducting business for the Company
- Private Investigators
- Labor Consultants
Course Provider
Matthew W Burr,
