The CCaaS research suite provides an in-depth analysis of this evolving market; providing stakeholders, including CCaaS platforms and CSPs (Communications Service Providers), with strategic recommendations to understand and capitalise on future growth, key trends and competitive environment.
The suite includes several different options that can be purchased separately, including access to data mapping the adoption and future growth of CCaaS. This insightful study uncovers the latest trends and opportunities within the market, and a document containing extensive analysis of the 20 market leaders in the CCaaS space.
Collectively, the research suite provides a critical tool for understanding this rapidly emerging market; allowing CSPs to shape their future strategy. Its unparalleled coverage makes this research suite an incredibly useful resource for charting the future of such an uncertain and fast-growing market.
Country-readiness Index: Comprehensive coverage featuring country-level market analysis on the future of the market in a select 60 countries split by 8 key regions; thoroughly analysing each country’s potential success in the CCaaS market, with recommendations for future growth, paired with supplementary 5-year forecast data.
Benchmark Industry Forecasts: 5-year forecasts are provided for total CCaaS users, minutes (where applicable), and revenue. These forecasts are split into 6 traffic channels including subscriptions, voice, mobile messaging, chatbots, video, and email.
Competitor Leaderboard: Key player capability and capacity assessment for 20 CCaaS vendors, via the Competitor Leaderboard, featuring CCaaS market sizing for major players in the communications industry.
The suite includes several different options that can be purchased separately, including access to data mapping the adoption and future growth of CCaaS. This insightful study uncovers the latest trends and opportunities within the market, and a document containing extensive analysis of the 20 market leaders in the CCaaS space.
Collectively, the research suite provides a critical tool for understanding this rapidly emerging market; allowing CSPs to shape their future strategy. Its unparalleled coverage makes this research suite an incredibly useful resource for charting the future of such an uncertain and fast-growing market.
Key Statistics
- $7.5bn - Total CCaaS subscripton revenue in 2023
- $18.1bn - Total CCaaS subscription revenue in 2028
- 141% - 2023 to 2028 market growth
- 2023-2028 - Forecast period
Key Features
Key Takeaways & Strategic Recommendations: In-depth analysis of key development opportunities and findings within the CCaaS market, accompanied by key strategic recommendations for stakeholders on which regions and technologies to target and how.Country-readiness Index: Comprehensive coverage featuring country-level market analysis on the future of the market in a select 60 countries split by 8 key regions; thoroughly analysing each country’s potential success in the CCaaS market, with recommendations for future growth, paired with supplementary 5-year forecast data.
Benchmark Industry Forecasts: 5-year forecasts are provided for total CCaaS users, minutes (where applicable), and revenue. These forecasts are split into 6 traffic channels including subscriptions, voice, mobile messaging, chatbots, video, and email.
Competitor Leaderboard: Key player capability and capacity assessment for 20 CCaaS vendors, via the Competitor Leaderboard, featuring CCaaS market sizing for major players in the communications industry.
Research Deliverables
- Market Data & Forecasting Report - The numbers tell you what's happening, but our written report details why, alongside the methodologies.
- Interactive Forecast Excel - Full 5-year forecasts for every available market metric provided in Excel format, with interactive 'What If' and scenario tools.
- harvest Online Data Platform - Access the very latest data in our exclusive online data platform, harvest. All the data from Excel, with frequent updates and a more user-friendly interface.
- Market Trends & Strategies Report - A comprehensive analysis of the current market landscape, alongside strategic recommendations.
- Competitor Leaderboard Report - Provides a visual representation of the competitive positioning of the leaders within the market.
