Business Process Outsourcing (BPO) Business Analytics Market Report 2026

The business process outsourcing (bpo) business analytics market size has grown rapidly in recent years. It will grow from $28.34 billion in 2025 to $33.33 billion in 2026 at a compound annual growth rate (CAGR) of 17.6%. The growth in the historic period can be attributed to growth of global bpo services industry, increasing availability of enterprise data, adoption of analytics tools in service delivery, expansion of offshore outsourcing models, rising need for operational transparency.

The business process outsourcing (bpo) business analytics market size is expected to see rapid growth in the next few years. It will grow to $58.01 billion in 2030 at a compound annual growth rate (CAGR) of 14.9%. The growth in the forecast period can be attributed to increasing adoption of ai-driven analytics solutions, rising demand for advanced customer insights, expansion of analytics-driven outsourcing contracts, growing focus on automation-led efficiency, increasing investments in cloud-native analytics platforms. Major trends in the forecast period include increasing use of predictive analytics in bpo operations, growing adoption of cloud-based analytics platforms, expansion of real-time performance dashboards, rising demand for process optimization insights, enhanced focus on data-driven decision making.

The increasing adoption of cloud-based deployments is anticipated to drive the expansion of the business process outsourcing (BPO) business analytics market in the coming years. Cloud-based deployment refers to the delivery of software applications or services over the internet through remote servers hosted on the cloud. The rise in cloud-based adoption is attributed to its scalability, flexibility, and the growing trend toward remote work. Cloud-based deployment enhances BPO business analytics by providing the necessary infrastructure to host and access analytical tools and data remotely, enabling organizations to effectively leverage advanced analytics capabilities. For example, in 2025, a Luxembourg-based government agency reported that in 2023, 45% of businesses across the EU purchased cloud computing services. Additionally, in 2023, 78% of large enterprises adopted cloud services, compared to 44% of small and medium-sized enterprises. As a result, the expanding use of cloud-based deployments is contributing significantly to the growth of the business process outsourcing (BPO) business analytics market.

Prominent companies in the business process outsourcing (BPO) business analytics market are concentrating on developing AI-based BPO consulting services to gain a competitive advantage. AI-based BPO consulting services refer to consultancy offerings that utilize advanced technologies such as artificial intelligence (AI), machine learning (ML), data analytics, and automation to optimize and enhance BPO operations. For instance, Acquire BPO, a US-based business process outsourcing company, launched its new division, Acquire AI, in February 2024. Acquire AI provides cutting-edge AI consulting services aimed at assisting businesses in navigating the complexities of the artificial intelligence revolution. Their objective is to help businesses identify, prioritize, and implement customized AI solutions to transform industries, improve operational efficiency, drive significant growth, and elevate customer satisfaction.

In March 2024, MCI, a US-based outsourcing and offshoring consulting company, acquired Market Force Information LLC for an undisclosed sum. Through this acquisition, MCI aims to enhance its business improvement capabilities by leveraging market research, data collection, and tech-enabled services. Market Force Information LLC is a US-based company offering a comprehensive suite of services, including CX analytics, case management software, customer care call centers, and omnichannel BPO solutions.

Major companies operating in the business process outsourcing (BPO) business analytics market are Accenture plc, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Corporation, Cognizant Technology Solutions Corporation, Infosys BPM Limited, Automatic Data Processing Inc., DXC Technology Company, HCL Technologies Limited, Wipro Limited, CGI Inc., Teleperformance SE, Sitel Group, Tech Mahindra Limited, Serco Group plc, Genpact Limited, Conduent Incorporated, TTEC Holdings Inc., Alorica Inc., Sykes Enterprises Incorporated, Mphasis Limited, Atos SE, TaskUs Inc., Firstsource Solutions Limited, Hinduja Global Solutions Limited

North America was the largest region in the business process outsourcing (BPO) business analytics market in 2025. The regions covered in the business process outsourcing (bpo) business analytics market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the business process outsourcing (bpo) business analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The business process outsourcing (BPO) business analytics market includes revenues earned by entities by providing predictive analytics, descriptive analytics, prescriptive analytics, and data visualization. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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