+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

Help Desk and Ticketing Software Market Size and Forecast 2021 - 2031, Global and Regional Share, Trend, and Growth Opportunity Analysis Report Coverage: By Component, Industry Vertical, Deployment, Organization Size, and Geography

  • PDF Icon

    Report

  • 178 Pages
  • June 2024
  • Region: Global
  • The Insight Partners
  • ID: 5982901
The help desk and ticketing software market size was valued at US$ 3.64 billion in 2023 and is expected to reach US$ 7.51billion by 2031; it is estimated to record a CAGR of 9.5% from 2023 to 2031.

The help desk and ticketing software market is segmented into five major regions-North America, Europe, Asia Pacific (APAC), the Middle East & Africa (MEA), and South & Central America. North America dominated the market in 2023, followed by Europe and APAC, respectively. The help desk and ticketing software market in Asia Pacific is segment ed into Australia, India, China, Japan, South Korea, and the Rest of Asia Pacific. Market growth in this region is attributed to the increasing number of retailers, surge in digital transformation, and burgeoning focus on customer satisfaction. The Australian Government is committed to the Data and Digital Government Strategy, which sets a vision for 2030. The reinforcement of digital capabilities helps businesses to easily integrate digital solutions into their business models.

The help desk and ticketing software market in Europe is further segmented into Germany, France, Italy, the UK, Russia, and the Rest of Europe. Many technologically advanced industries in these countries are proactively adopting digitalization. The Digital Strategy 2025 Program by the German government aims to boost the country's digitalization processes by developing digital capabilities and promoting the use of solutions supporting digitalization. Surging digitalization in the country drives the focus of various enterprises toward executing better service delivery to customers. The e-commerce industry in France has grown steadily in recent years, especially after the onset of the COVID-19 pandemic. According to Nord France Invest, annual sales of e-commerce pure players increased by an average of 12% from 2018 to 2022. Businesses adopted various software to ensure efficiency in their workflow; they also employed help desk and ticketing software to enhance their customer experience and effectively address their issue.

Based on component the market is divided into software and services. The software segment held the largest share in the help desk and ticketing software market in 2023. Help desk and ticketing software solutions act as central command centers for managing all IT operations. These cost-effective solutions provide a flexible support system. The pay-per-agent model can be customized anytime to change the number of users. Help desk and ticketing software can be seamlessly integrated with other native IT management tools to build an IT service management (ITSM) suite. Various players offering help desk and ticketing software solutions across the world include Freshservice, Spiceworks, SolarWinds Service Desk, SysAid, Zendesk, and HappyFox Help Desk.

Zendesk Inc, Genesys, Zoho Corp Pvt Ltd, Freshworks Inc, TEXT S.A., SolarWinds Worldwiden LLC, Atlassian Corp, ServiceNow Inc, SysAid, Exotel Techcom Pvt Ltd, clickdesk.com, ProProfs, InvGate, Desku Inc, Hiver, Intercom, Atera Networks Ltd., JPK Software Solutions Pvt. Ltd., OTRS AG, Rother OSS GmbH, and Help Scout PBC are among the key help desk and ticketing software market players that are profiled in this market study.

The overall help desk and ticketing software market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the help desk and ticketing software market size. The process also helps obtain an overview and forecast of the market with respect to all the market segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain analytical insights. This process includes industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the help desk and ticketing software market.

Table of Contents

1. Introduction
1.1 Report Guidance
1.2 Market segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation
3.2.2 Macro-economic factor analysis
3.2.3 Developing base number
3.2.4 Data Triangulation
3.2.5 Country level data
4. Help Desk and Ticketing Software Market Landscape
4.1 Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.3.1 List of Vendors in the Value Chain
5. Help Desk and Ticketing Software Market - Key Market Dynamics
5.1 Help Desk and Ticketing Software Market - Key Market Dynamics
5.2 Market Drivers
5.2.1 Benefits of Omnichannel Software
5.2.2 Emphasis on Remote Work Integration
5.2.3 Increasing Adoption of Cloud-Based Solutions
5.3 Market Restraints
5.3.1 High Operating Costs due to Compatibility Issues and Need for Skilled Workforce
5.4 Market Opportunities
5.4.1 Advancements in Help Desk and Ticketing Software
5.4.2 Government Focus on Promoting SMEs
5.5 Trends
5.5.1 Self-Service Portal
5.6 Impact of Drivers and Restraints
6. Help Desk and Ticketing Software Market - Global Market Analysis
6.1 Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031
6.2 Help Desk and Ticketing Software Market Forecast Analysis
7. Help Desk and Ticketing Software Market Analysis - by Component
7.1 Software
7.1.1 Overview
7.1.2 Software: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
7.2 Services
7.2.1 Overview
7.2.2 Services: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
8. Help Desk and Ticketing Software Market Analysis - by Industry Vertical
8.1 Retail
8.1.1 Overview
8.1.2 Retail: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
8.2 Government
8.2.1 Overview
8.2.2 Government: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
8.3 Manufacturing
8.3.1 Overview
8.3.2 Manufacturing: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
8.4 Healthcare
8.4.1 Overview
8.4.2 Healthcare: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
8.5 Hospitality
8.5.1 Overview
8.5.2 Hospitality: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
8.6 IT and Telecom
8.6.1 Overview
8.6.2 IT and Telecom: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
8.7 Others
8.7.1 Overview
8.7.2 Others: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
9. Help Desk and Ticketing Software Market Analysis - by Deployment
9.1 Cloud-Based
9.1.1 Overview
9.1.2 Cloud-Based: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
9.2 On-Premise
9.2.1 Overview
9.2.2 On-Premise: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
10. Help Desk and Ticketing Software Market Analysis - by Organization Size
10.1 Small and Medium Enterprises
10.1.1 Overview
10.1.2 Small and Medium Enterprises: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
10.2 Large Enterprises
10.2.1 Overview
10.2.2 Large Enterprises: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11. Help Desk and Ticketing Software Market - Geographical Analysis
11.1 Overview
11.2 North America
11.2.1 North America Help Desk and Ticketing Software Market Overview
11.2.2 North America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.2.3 North America: Help Desk and Ticketing Software Market Breakdown, by Component
11.2.3.1 North America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Component
11.2.4 North America: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.2.4.1 North America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Industry Vertical
11.2.5 North America: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.2.5.1 North America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Deployment
11.2.6 North America: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.2.6.1 North America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Organization Size
11.2.7 North America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
11.2.7.1 North America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
11.2.7.2 United States: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.2.7.2.1 United States: Help Desk and Ticketing Software Market Breakdown, by Component
11.2.7.2.2 United States: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.2.7.2.3 United States: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.2.7.2.4 United States: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.2.7.3 Canada: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.2.7.3.1 Canada: Help Desk and Ticketing Software Market Breakdown, by Component
11.2.7.3.2 Canada: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.2.7.3.3 Canada: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.2.7.3.4 Canada: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.2.7.4 Mexico: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.2.7.4.1 Mexico: Help Desk and Ticketing Software Market Breakdown, by Component
11.2.7.4.2 Mexico: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.2.7.4.3 Mexico: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.2.7.4.4 Mexico: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.3 Europe
11.3.1 Europe Help Desk and Ticketing Software Market Overview
11.3.2 Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.3.3 Europe: Help Desk and Ticketing Software Market Breakdown, by Component
11.3.3.1 Europe: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Component
11.3.4 Europe: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.3.4.1 Europe: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Industry Vertical
11.3.5 Europe: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.3.5.1 Europe: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Deployment
11.3.6 Europe: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.3.6.1 Europe: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Organization Size
11.3.7 Europe: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
11.3.7.1 Europe: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
11.3.7.2 Germany: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.3.7.2.1 Germany: Help Desk and Ticketing Software Market Breakdown, by Component
11.3.7.2.2 Germany: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.3.7.2.3 Germany: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.3.7.2.4 Germany: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.3.7.3 United Kingdom: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.3.7.3.1 United Kingdom: Help Desk and Ticketing Software Market Breakdown, by Component
11.3.7.3.2 United Kingdom: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.3.7.3.3 United Kingdom: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.3.7.3.4 United Kingdom: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.3.7.4 France: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.3.7.4.1 France: Help Desk and Ticketing Software Market Breakdown, by Component
11.3.7.4.2 France: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.3.7.4.3 France: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.3.7.4.4 France: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.3.7.5 Italy: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.3.7.5.1 Italy: Help Desk and Ticketing Software Market Breakdown, by Component
11.3.7.5.2 Italy: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.3.7.5.3 Italy: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.3.7.5.4 Italy: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.3.7.6 Russian Federation: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.3.7.6.1 Russian Federation: Help Desk and Ticketing Software Market Breakdown, by Component
11.3.7.6.2 Russian Federation: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.3.7.6.3 Russian Federation: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.3.7.6.4 Russian Federation: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.3.7.7 Spain: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.3.7.7.1 Spain: Help Desk and Ticketing Software Market Breakdown, by Component
11.3.7.7.2 Spain: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.3.7.7.3 Spain: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.3.7.7.4 Spain: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.3.7.8 Switzerland: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.3.7.8.1 Switzerland: Help Desk and Ticketing Software Market Breakdown, by Component
11.3.7.8.2 Switzerland: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.3.7.8.3 Switzerland: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.3.7.8.4 Switzerland: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.3.7.9 Rest of Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.3.7.9.1 Rest of Europe: Help Desk and Ticketing Software Market Breakdown, by Component
11.3.7.9.2 Rest of Europe: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.3.7.9.3 Rest of Europe: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.3.7.9.4 Rest of Europe: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.4 Asia Pacific
11.4.1 Asia Pacific Help Desk and Ticketing Software Market Overview
11.4.2 Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.4.3 Asia Pacific: Help Desk and Ticketing Software Market Breakdown, by Component
11.4.3.1 Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Component
11.4.4 Asia Pacific: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.4.4.1 Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Industry Vertical
11.4.5 Asia Pacific: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.4.5.1 Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Deployment
11.4.6 Asia Pacific: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.4.6.1 Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Organization Size
11.4.7 Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
11.4.7.1 Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
11.4.7.2 China: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.4.7.2.1 China: Help Desk and Ticketing Software Market Breakdown, by Component
11.4.7.2.2 China: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.4.7.2.3 China: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.4.7.2.4 China: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.4.7.3 Japan: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.4.7.3.1 Japan: Help Desk and Ticketing Software Market Breakdown, by Component
11.4.7.3.2 Japan: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.4.7.3.3 Japan: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.4.7.3.4 Japan: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.4.7.4 South Korea: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.4.7.4.1 South Korea: Help Desk and Ticketing Software Market Breakdown, by Component
11.4.7.4.2 South Korea: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.4.7.4.3 South Korea: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.4.7.4.4 South Korea: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.4.7.5 India: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.4.7.5.1 India: Help Desk and Ticketing Software Market Breakdown, by Component
11.4.7.5.2 India: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.4.7.5.3 India: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.4.7.5.4 India: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.4.7.6 Australia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.4.7.6.1 Australia: Help Desk and Ticketing Software Market Breakdown, by Component
11.4.7.6.2 Australia: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.4.7.6.3 Australia: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.4.7.6.4 Australia: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.4.7.7 Rest of APAC: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.4.7.7.1 Rest of APAC: Help Desk and Ticketing Software Market Breakdown, by Component
11.4.7.7.2 Rest of APAC: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.4.7.7.3 Rest of APAC: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.4.7.7.4 Rest of APAC: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.5 Middle East and Africa
11.5.1 Middle East and Africa Help Desk and Ticketing Software Market Overview
11.5.2 Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.5.3 Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Component
11.5.3.1 Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Component
11.5.4 Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.5.4.1 Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Industry Vertical
11.5.5 Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.5.5.1 Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Deployment
11.5.6 Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.5.6.1 Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Organization Size
11.5.7 Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
11.5.7.1 Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
11.5.7.2 South Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.5.7.2.1 South Africa: Help Desk and Ticketing Software Market Breakdown, by Component
11.5.7.2.2 South Africa: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.5.7.2.3 South Africa: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.5.7.2.4 South Africa: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.5.7.3 Saudi Arabia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.5.7.3.1 Saudi Arabia: Help Desk and Ticketing Software Market Breakdown, by Component
11.5.7.3.2 Saudi Arabia: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.5.7.3.3 Saudi Arabia: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.5.7.3.4 Saudi Arabia: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.5.7.4 United Arab Emirates: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.5.7.4.1 United Arab Emirates: Help Desk and Ticketing Software Market Breakdown, by Component
11.5.7.4.2 United Arab Emirates: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.5.7.4.3 United Arab Emirates: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.5.7.4.4 United Arab Emirates: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.5.7.5 Rest of Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.5.7.5.1 Rest of Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Component
11.5.7.5.2 Rest of Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.5.7.5.3 Rest of Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.5.7.5.4 Rest of Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.6 South and Central America
11.6.1 South and Central America Help Desk and Ticketing Software Market Overview
11.6.2 South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.6.3 South and Central America: Help Desk and Ticketing Software Market Breakdown, by Component
11.6.3.1 South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Component
11.6.4 South and Central America: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.6.4.1 South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Industry Vertical
11.6.5 South and Central America: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.6.5.1 South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Deployment
11.6.6 South and Central America: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.6.6.1 South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Organization Size
11.6.7 South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
11.6.7.1 South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
11.6.7.2 Brazil: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.6.7.2.1 Brazil: Help Desk and Ticketing Software Market Breakdown, by Component
11.6.7.2.2 Brazil: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.6.7.2.3 Brazil: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.6.7.2.4 Brazil: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.6.7.3 Argentina: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.6.7.3.1 Argentina: Help Desk and Ticketing Software Market Breakdown, by Component
11.6.7.3.2 Argentina: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.6.7.3.3 Argentina: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.6.7.3.4 Argentina: Help Desk and Ticketing Software Market Breakdown, by Organization Size
11.6.7.4 Rest of South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
11.6.7.4.1 Rest of South and Central America: Help Desk and Ticketing Software Market Breakdown, by Component
11.6.7.4.2 Rest of South and Central America: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical
11.6.7.4.3 Rest of South and Central America: Help Desk and Ticketing Software Market Breakdown, by Deployment
11.6.7.4.4 Rest of South and Central America: Help Desk and Ticketing Software Market Breakdown, by Organization Size
12. Competitive Landscape
12.1 Heat Map Analysis By Key Players
12.2 Company Positioning & Concentration
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
13.4 Mergers & Acquisitions
14. Company Profiles
14.1 Zendesk Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 Genesys
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Freshworks Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 SysAid
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Salesforce Inc
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Exotel Techcom Pvt Ltd
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 clickdesk.com
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 ProProfs
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 InvGate
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Desku Inc
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
14.11 Hiver
14.11.1 Key Facts
14.11.2 Business Description
14.11.3 Products and Services
14.11.4 Financial Overview
14.11.5 SWOT Analysis
14.11.6 Key Developments
14.12 Intercom
14.12.1 Key Facts
14.12.2 Business Description
14.12.3 Products and Services
14.12.4 Financial Overview
14.12.5 SWOT Analysis
14.12.6 Key Developments
14.13 Atera Networks Ltd.
14.13.1 Key Facts
14.13.2 Business Description
14.13.3 Products and Services
14.13.4 Financial Overview
14.13.5 SWOT Analysis
14.13.6 Key Developments
14.14 Zoho Corp Pvt Ltd
14.14.1 Key Facts
14.14.2 Business Description
14.14.3 Products and Services
14.14.4 Financial Overview
14.14.5 SWOT Analysis
14.14.6 Key Developments
14.15 TEXT S.A.
14.15.1 Key Facts
14.15.2 Business Description
14.15.3 Products and Services
14.15.4 Financial Overview
14.15.5 SWOT Analysis
14.15.6 Key Developments
14.16 SolarWinds Worldwiden LLC
14.16.1 Key Facts
14.16.2 Business Description
14.16.3 Products and Services
14.16.4 Financial Overview
14.16.5 SWOT Analysis
14.16.6 Key Developments
14.17 Atlassian Corp
14.17.1 Key Facts
14.17.2 Business Description
14.17.3 Products and Services
14.17.4 Financial Overview
14.17.5 SWOT Analysis
14.17.6 Key Developments
14.18 ServiceNow Inc
14.18.1 Key Facts
14.18.2 Business Description
14.18.3 Products and Services
14.18.4 Financial Overview
14.18.5 SWOT Analysis
14.18.6 Key Developments
14.19 JPK Software Solutions Pvt. Ltd.
14.19.1 Key Facts
14.19.2 Business Description
14.19.3 Products and Services
14.19.4 Financial Overview
14.19.5 SWOT Analysis
14.19.6 Key Developments
14.20 OTRS AG
14.20.1 Key Facts
14.20.2 Business Description
14.20.3 Products and Services
14.20.4 Financial Overview
14.20.5 SWOT Analysis
14.20.6 Key Developments
14.21 Rother OSS GmbH
14.21.1 Key Facts
14.21.2 Business Description
14.21.3 Products and Services
14.21.4 Financial Overview
14.21.5 SWOT Analysis
14.21.6 Key Developments
14.22 Znuny GmbH
14.22.1 Key Facts
14.22.2 Business Description
14.22.3 Products and Services
14.22.4 Financial Overview
14.22.5 SWOT Analysis
14.22.6 Key Developments
14.23 Help Scout PBC
14.23.1 Key Facts
14.23.2 Business Description
14.23.3 Products and Services
14.23.4 Financial Overview
14.23.5 SWOT Analysis
14.23.6 Key Developments
15. Appendix
15.1 Word Index
15.2 About the Publisher
List of Tables
Table 1. Help Desk and Ticketing Software Market segmentation
Table 2. List of Vendors
Table 3. Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Table 4. Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Component
Table 5. Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Industry Vertical
Table 6. Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment
Table 7. Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Organization Size
Table 8. North America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 9. North America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 10. North America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 11. North America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 12. North America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Country
Table 13. United States: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 14. United States: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 15. United States: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 16. United States: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 17. Canada: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 18. Canada: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 19. Canada: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 20. Canada: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 21. Mexico: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 22. Mexico: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 23. Mexico: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 24. Mexico: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 25. Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 26. Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 27. Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 28. Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 29. Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Country
Table 30. Germany: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 31. Germany: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 32. Germany: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 33. Germany: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 34. United Kingdom: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 35. United Kingdom: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 36. United Kingdom: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 37. United Kingdom: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 38. France: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 39. France: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 40. France: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 41. France: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 42. Italy: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 43. Italy: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 44. Italy: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 45. Italy: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 46. Russian Federation: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 47. Russian Federation: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 48. Russian Federation: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 49. Russian Federation: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 50. Spain: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 51. Spain: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 52. Spain: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 53. Spain: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 54. Switzerland: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 55. Switzerland: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 56. Switzerland: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 57. Switzerland: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 58. Rest of Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 59. Rest of Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 60. Rest of Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 61. Rest of Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 62. Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 63. Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 64. Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 65. Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 66. Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Country
Table 67. China: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 68. China: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 69. China: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 70. China: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 71. Japan: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 72. Japan: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 73. Japan: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 74. Japan: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 75. South Korea: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 76. South Korea: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 77. South Korea: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 78. South Korea: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 79. India: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 80. India: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 81. India: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 82. India: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 83. Australia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 84. Australia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 85. Australia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 86. Australia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 87. Rest of APAC: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 88. Rest of APAC: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 89. Rest of APAC: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 90. Rest of APAC: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 91. Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 92. Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 93. Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 94. Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 95. Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Country
Table 96. South Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 97. South Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 98. South Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 99. South Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 100. Saudi Arabia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 101. Saudi Arabia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 102. Saudi Arabia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 103. Saudi Arabia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 104. United Arab Emirates: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 105. United Arab Emirates: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 106. United Arab Emirates: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 107. United Arab Emirates: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 108. Rest of Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Component
Table 109. Rest of Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Industry Vertical
Table 110. Rest of Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment
Table 111. Rest of Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Organization Size
Table 112. South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Component
Table 113. South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Industry Vertical
Table 114. South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment
Table 115. South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Organization Size
Table 116. South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million) - by Country
Table 117. Brazil: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 118. Brazil: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 119. Brazil: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 120. Brazil: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 121. Argentina: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 122. Argentina: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 123. Argentina: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 124. Argentina: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 125. Rest of South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
Table 126. Rest of South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Industry Vertical
Table 127. Rest of South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 128. Rest of South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million) - by Organization Size
Table 129. Company Positioning & Concentration
List of Figures
Figure 1. Help Desk and Ticketing Software Market segmentation, by Geography
Figure 2. PEST Analysis
Figure 3. Ecosystem Analysis
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031
Figure 6. Help Desk and Ticketing Software Market Share (%) - by Component (2023 and 2031)
Figure 7. Software: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 8. Services: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 9. Help Desk and Ticketing Software Market Share (%) - by Industry Vertical (2023 and 2031)
Figure 10. Retail: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 11. Government: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 12. Manufacturing: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 13. Healthcare: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 14. Hospitality: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 15. IT and Telecom: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 16. Others: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 17. Help Desk and Ticketing Software Market Share (%) - by Deployment (2023 and 2031)
Figure 18. Cloud-Based: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 19. On-Premise: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 20. Help Desk and Ticketing Software Market Share (%) - by Organization Size (2023 and 2031)
Figure 21. Small and Medium Enterprises: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 22. Large Enterprises: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 23. Help Desk and Ticketing Software Market Breakdown by Region, 2023 and 2031 (%)
Figure 24. North America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 25. North America: Help Desk and Ticketing Software Market Breakdown, by Component (2023 and 2031)
Figure 26. North America: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical (2023 and 2031)
Figure 27. North America: Help Desk and Ticketing Software Market Breakdown, by Deployment (2023 and 2031)
Figure 28. North America: Help Desk and Ticketing Software Market Breakdown, by Organization Size (2023 and 2031)
Figure 29. North America: Help Desk and Ticketing Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 30. United States: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 31. Canada: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 32. Mexico: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 33. Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 34. Europe: Help Desk and Ticketing Software Market Breakdown, by Component (2023 and 2031)
Figure 35. Europe: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical (2023 and 2031)
Figure 36. Europe: Help Desk and Ticketing Software Market Breakdown, by Deployment (2023 and 2031)
Figure 37. Europe: Help Desk and Ticketing Software Market Breakdown, by Organization Size (2023 and 2031)
Figure 38. Europe: Help Desk and Ticketing Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 39. Germany: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 40. United Kingdom: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 41. France: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 42. Italy: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 43. Russian Federation: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 44. Spain: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 45. Switzerland: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 46. Rest of Europe: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 47. Asia Pacific: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 48. Asia Pacific: Help Desk and Ticketing Software Market Breakdown, by Component (2023 and 2031)
Figure 49. Asia Pacific: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical (2023 and 2031)
Figure 50. Asia Pacific: Help Desk and Ticketing Software Market Breakdown, by Deployment (2023 and 2031)
Figure 51. Asia Pacific: Help Desk and Ticketing Software Market Breakdown, by Organization Size (2023 and 2031)
Figure 52. Asia Pacific: Help Desk and Ticketing Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 53. China: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 54. Japan: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 55. South Korea: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 56. India: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 57. Australia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 58. Rest of APAC: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 59. Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 60. Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Component (2023 and 2031)
Figure 61. Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical (2023 and 2031)
Figure 62. Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Deployment (2023 and 2031)
Figure 63. Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Organization Size (2023 and 2031)
Figure 64. Middle East and Africa: Help Desk and Ticketing Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 65. South Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 66. Saudi Arabia: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 67. United Arab Emirates: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 68. Rest of Middle East and Africa: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 69. South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031 (US$ Million)
Figure 70. South and Central America: Help Desk and Ticketing Software Market Breakdown, by Component (2023 and 2031)
Figure 71. South and Central America: Help Desk and Ticketing Software Market Breakdown, by Industry Vertical (2023 and 2031)
Figure 72. South and Central America: Help Desk and Ticketing Software Market Breakdown, by Deployment (2023 and 2031)
Figure 73. South and Central America: Help Desk and Ticketing Software Market Breakdown, by Organization Size (2023 and 2031)
Figure 74. South and Central America: Help Desk and Ticketing Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 75. Brazil: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 76. Argentina: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 77. Rest of South and Central America: Help Desk and Ticketing Software Market - Revenue and Forecast to 2031(US$ Million)
Figure 78. Heat Map Analysis by Key Players

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Zendesk Inc
  • Genesys
  • Zoho Corp Pvt Ltd
  • Freshworks Inc
  • TEXT S.A.
  • SolarWinds Worldwiden LLC
  • Atlassian Corp
  • ServiceNow Inc
  • SysAid
  • Salesforce Inc

Table Information