Global AI Impact on Payments & B2C E-Commerce 2024

The Global Generative AI Market is Projected to Reach Over EUR 100 Billion by 2027. Global AI Impact on Payments & B2C E-Commerce 2024," explores AI's role in digital commerce and online payments. Key topics include AI in embedded finance, B2C E-Commerce, and online payments.

The Impact and Future Growth of AI in Online Payment Systems

AI is set to transform online payments, with its market value expected to rise from under EUR 8 billion in 2023 to over EUR 55 billion by 2031. AI improves security and fraud prevention through advanced real-time monitoring and anomaly detection systems.

AI Integration Enhancing Personalized Customer Experiences in B2C E-Commerce

In B2C e-commerce, AI personalizes shopping experiences and enables dynamic pricing. It also powers chatbots and virtual assistants, reducing costs and improving customer service. For instance, AI-driven virtual humans in e-commerce can cut costs significantly.

AI in Embedded Finance

AI integrates financial services with non-financial platforms, offering personalized loans and payment solutions. It also enhances risk assessment and fraud detection, making financial transactions more secure and transparent.

Ethical and Regulatory Challenges

AI in payments and E-Commerce faces challenges such as data privacy, algorithm bias, and regulatory compliance. Ensuring data protection, addressing biases, and adhering to regulations are crucial for maintaining trust and avoiding legal issues.

Questions Covered:

How does AI contribute to the improvement of customer experience in B2C E-Commerce?
What percentage of global shopper’s desire AI assistance in product research and information gathering?
What are the latest innovations in AI applications for fraud prevention in online payments?
What percentage of retail decision-makers in the U.S. feel prepared to implement generative AI technology in 2024?
How do consumer privacy concerns affect the adoption of AI in E-Commerce?

Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report

1. Key Takeaways2. Management Summary

3. Global

Overview of AI Use in Payments, June 2024
Overview of AI Use in Payments, June 2024
Overview of AI Use in Payments, June 2024
Overview of AI and Machine Learning in Payments, December 2023
Overview of AI and Machine Learning in Payments, December 2023
Generative AI Market Size, in USD billion, 2023e & 2027f
Value of AI in Payments, in USD billion, 2023 & 2031f
Productivity Gains Through Generative AI, in % of Respondents, 2023e
Top Customer Trends That Retail Marketers Are Watching For in 2024, in % of Retail Marketers, November 2023
Top Commerce Use Cases For Generative AI, in % of Retail Professionals, June 2023
Overview of AI Use in the Embedded Finance Ecosystem, January 2024
Overview of AI Use in the Embedded Finance Ecosystem, January 2024
Spend by Banks on Generative AI, in USD billion, 2024e & 2030f
Breakdown of Financial Service Companies’ Primary Strategy for Use of AI and ML, in %, Q1 2023
Use Cases of Al and Machine Learning in Payments, in % of Payment Professionals, 2023e
Top Risks Associated With Al and Machine Learning, in % of Payment Professionals, 2023e
Top Challenges With Applying Generative AI in Banking, in % of C-Suite Executives, October 2023
Breakdown of Machine Learning Market, by End-Use Industry, in %, 2022
Share of Financial Institutions Eyeing Generative AI Use For Fighting Fraud, in %, 2024e
Overview of AI Use in B2C E-Commerce, June 2024
Overview of AI Use in B2C E-Commerce, June 2024
Challenges And Risks of AI Use in the B2C E-Commerce And Online Payments Industry, June 2024
Activities That Shoppers Desire AI Assistance With Throughout Their Shopping Experience, in % of Respondents, October 2023
Areas in Which Software Purchases Having AI Functionality Is “Very Important”, by Software Type, in % of B2B Software Buyers, March 2024
Areas in Which Software Purchases Having AI Functionality Is “Important”, by Software Type, in % of B2B Software Buyers, March 2024
Areas in Which Software Purchases Having AI Functionality Is “Somewhat Important”, by Software Type, in % of B2B Software Buyers, March 2024
Areas in Which Software Purchases Having AI Functionality Is “Not At all Important”, by Software Type, in % of B2B Software Buyers, March 2024

4. North America

4.1. U.S

Overview of AI Use in B2C E-Commerce Market, April 2024
Share of Retail Decision Makers Who Feel Ready to Deploy Generative AI Technology in 2024, in %, November 2023
Share of CFOs That Say Their Access to AI Technology Is Very Or Extremely Important, in %, February 2024
Share of CFOs That Say the AI Automation They Are Now Using to Support Their AP Cycle Is Not At All Or Only Slightly Important, in %, February 2024
Share of CFOs That Say That AI Has Reduced Their Need for Lower-Skill Workers, in %, February 2024
Share of CFOs That Say That AI Has Increased Their Need For More Analytically Skilled Workers, in %, February 2024
Areas In Which AI Has Increased vs. Decreased The Need For Higher vs. Lower Skilled Workers, by Complexity of Tasks, in % of CFOs, February 2024

5. Europe

5.1. Regional

Overview of AI Use in B2C E-Commerce And Online Payments, July 2024

5.2. UK

Overview of AI Use in B2C E-Commerce And Online Payments, May 2024
Share of Organizations Planning AI Adoption, in %, December 2023
Adoption of AI Solutions, by Type, in % of Total Adoption, May 2024
Adoption of AI, by Sector, in % of AI Adoption Rate, May 2024
Benefits of AI Use in B2C E-Commerce Delivery, in % of Shoppers, 2024e

5.3. Germany

Top Areas of Potential For AI Use, in % of Retail Decision Makers, September 2023

6. APAC

6.1. Regional

Overview of AI Use in Online Payment Fraud, February 2024
Overview of AI Use in Digital Health, May 2023

6.2. China

Top Digital Health Areas in Which Healthcare Leaders Are Investing, in % of Healthcare Leaders, March 2022
Overview of AI Use in B2C E-Commerce Market, February 2024

7. LATAM

7.1. Regional

Overview of AI Use by B2C E-Commerce Players, March 2024

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

Alibaba
Amazon
Mastercard
Mercado Libre
Shopify
Silvia health
Stripe
Taoboa
Visa
Worldline

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The Impact and Future Growth of AI in Online Payment Systems

AI Integration Enhancing Personalized Customer Experiences in B2C E-Commerce

AI in Embedded Finance

Ethical and Regulatory Challenges

Questions Covered:

Table of Contents

Companies Mentioned (Partial List)

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