Operations Command Center Global Market Report 2024

The operations command center market size has grown strongly in recent years. It will grow from $29.74 billion in 2023 to $32.21 billion in 2024 at a compound annual growth rate (CAGR) of 8.3%. The growth in the historic period can be attributed to several factors, including increased demand for real-time monitoring, a growing need for risk management, rising security concerns, economic growth, and the increasing complexity of operations.

The operations command center market size is expected to see strong growth in the next few years. It will grow to $44.55 billion in 2028 at a compound annual growth rate (CAGR) of 8.4%. The growth in the forecast period can be attributed to a rising focus on security and emergency response capabilities, the globalization of businesses, the growing need for risk management, the expansion of smart city initiatives, and the increasing demand for disaster recovery solutions. Major trends in the forecast period include the adoption of AI and machine learning, integration of IoT devices, growth in cloud-based solutions, enhancements in data visualization tools, and an emphasis on cybersecurity measures.

The increasing risks of cybercrime and security breaches are expected to fuel the growth of the operations command center market in the future. These threats pose significant challenges to organizations, requiring robust cybersecurity measures and constant monitoring to safeguard sensitive data and maintain operational integrity. The rise in cybercrime and security breaches is attributed to the sophistication of attacks and the expanding digital footprint of organizations. Operations command centers play a crucial role in addressing these threats by offering centralized monitoring, real-time threat detection, and coordinated incident response mechanisms. For instance, Check Point Software Technologies Ltd. reported a 38% increase in cyberattacks in 2022 compared to the previous year, with organizations facing an average of 1,168 weekly attacks, highlighting the pressing need for operations command centers to mitigate such risks.

Leading companies in the operations command center market are concentrating on integrating intelligence and machine algorithms into cloud-based solutions, such as AI-powered radiology command centers, to enhance automation, decision-making processes, and operational efficiency in critical operations and responses. AI-powered radiology command centers leverage artificial intelligence to improve diagnostic accuracy, streamline workflow, and enhance patient care in radiology departments. For example, NewVue introduced The cloud-hosted EmpowerSuite in October 2023, a centralized radiology dashboard integrated with PACS to optimize operations by consolidating data from various systems. Through AI capabilities, the platform simplifies administrative tasks, balances radiologists' workloads and reading preferences, and integrates essential clinical, administrative, and regulatory workflows. Additionally, it incorporates features such as recognizing and rewarding radiologist achievements to boost productivity and job satisfaction through gamification elements.

In August 2023, Zetron Inc. acquired Eagle Newco Limited (Eagle), a business unit of NEC Software Solutions UK Limited (NEC), to bolster its command and control capabilities. This strategic move enhances Zetron's global expansion by leveraging operations in the US, Canada, UK, and Australia to serve clients across more than 80 countries. Eagle Newco Limited specializes in providing command center and control solutions, contributing to Zetron's efforts to strengthen its market position and broaden its offerings.

Major companies operating in the operations command center market are Microsoft Corporation, Huawei Technologies Co. Ltd., Hitachi Ltd., Siemens AG, Lockheed Martin Corporation, General Electric Company, International Business Machines Corporation (IBM), Deloitte Touche Tohmatsu Limited, Cisco Systems Inc., Oracle Corporation, Honeywell International Inc., ABB Ltd, Hewlett Packard Enterprise Company, Fujitsu Limited, Tata Consultancy Services Limited (TCS), Telefonaktiebolaget LM Ericsson (Ericsson), NEC Corporation, Thales Group, Atos SE, Motorola Solutions Inc., Hexagon AB, Rockwell Collins Inc., Saab AB, Harris Corporation, Everbridge Inc.

North America was the largest region in the operations command center market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the operations command center market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the operations command center market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

An operations command center (OCC) serves as a centralized facility or location where organizations monitor, manage, and control their operations. Its purpose is to offer a comprehensive overview of the organization's activities, facilitating efficient decision-making, swift response to incidents, and continuous operational oversight.

The main components of an operations command center include hardware, software, and services. Hardware encompasses all the physical components necessary for the center's functioning, facilitating data processing, storage, and visualization for real-time monitoring and control of operations. Applications span across various sectors such as public safety and security, transportation management, utilities management, industrial management, and general business applications. End users include sectors such as utilities, transportation, industry, data centers, colocation facilities, and others.

The operations command center market research report is one of a series of new reports that provides operations command center market statistics, including operations command center industry global market size, regional shares, competitors with an operations command center market share, detailed operations command center market segments, market trends and opportunities, and any further data you may need to thrive in the operations command center industry. This operations command center market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The operations command center market consists of revenues earned by entities by providing services such as IT support, risk assessment, data analysis, monitoring, and surveillance. The market value includes the value of related goods sold by the service provider or included within the service offering. The operations command center market also includes sales network infrastructure, data storage solutions, and security systems. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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