International Call Services Global Market Report 2024

International call services are telecommunications offerings that facilitate phone calls between countries. These services are crucial for global communication and can vary in technology and pricing depending on the provider.

The primary types of international call services include voice calls, VoIP, conference calls, and managed services. Voice calls utilize traditional telephone networks such as PSTN or mobile networks, enabling direct voice communication across borders. These services are utilized across various platforms such as mobile phones, desktops, and web-based applications in sectors such as telecommunications, BFSI (banking, financial services, and insurance), healthcare, retail and e-commerce, travel and hospitality, among others.

The international call services market research report is one of a series of new reports that provides international call services market statistics, including international call services industry global market size, regional shares, competitors with an international call services market share, detailed international call services market segments, market trends and opportunities, and any further data you may need to thrive in the international call services industry. This international call services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The international call services market size has grown strongly in recent years. It will grow from $1.45 billion in 2023 to $ 1.58 billion in 2024 at a compound annual growth rate (CAGR) of 9.1%. Historical growth can be traced back to factors such as globalization, international trade, increasing demand for global connectivity, cost efficiencies, regulatory shifts, and improved service quality.

The international call services market size is expected to see strong growth in the next few years. It will grow to $2.25 billion in 2028 at a compound annual growth rate (CAGR) of 9.2%. The growth in the forecast period will be driven by heightened security measures, innovative business models, ongoing globalization, regulatory adjustments, compliance enhancements, and advanced analytics. Key trends anticipated include the adoption of AI technologies, expansion of 5G networks, integration with digital platforms, adoption of cloud-based solutions, and strengthened cybersecurity measures.

The growth of the international call services market is expected to be driven by a surge in international travel in the coming years. This surge, which involves traveling from one country to another, is fueled by factors such as globalization, affordable airfares, business expansion, digital nomadism, and the appeal of cultural exploration. Improved transportation and technology further facilitate this trend. Travelers rely on international call services to stay connected with family, friends, and business contacts across borders while on their journeys. For example, in April 2024, UN Tourism reported a significant increase in global international tourist arrivals to an estimated 1.3 billion in 2023, marking a 34% rise from 2022 figures, with expectations of continued strong demand in 2024. The Americas also saw a rebound in arrivals in 2023 to 90% of pre-pandemic levels, indicating a positive recovery in the tourism sector. Therefore, the surge in international travel is directly contributing to the growth of the international call services market.

Key players in the international call services market are focusing on real-time communication solutions such as prepaid and postpaid roaming packs to provide seamless and cost-effective options for travelers. These packs allow users to use their mobile phones for calls, texts, and data abroad at predictable costs, ensuring uninterrupted connectivity without unexpected fees. For instance, Bharti Airtel Limited launched Airtel World Pass in December 2022, offering seamless connectivity across 184 countries and simplifying roaming requirements for travelers. The plan includes features such as 24/7 support via a dedicated number and special packs for frequent travelers, providing high value with unlimited emergency data and messaging. Users can manage their roaming needs through the Airtel Thanks app.

In July 2022, Telefonaktiebolaget LM Ericsson acquired Vonage Holdings Corp. for $6.2 billion, aiming to combine Vonage's cloud-based communications capabilities with Ericsson's 5G network leadership to create a global network and communication platform for open innovation. Vonage Holdings Corp. is known for providing telecommunications services, including international calls.

Major companies operating in the international call services market are China Mobile Communications Corporation, Verizon Communications Inc., AT&T Inc., Deutsche Telekom AG, NTT Communications Corporation, T-Mobile US Inc., China Telecommunications Corporation, SoftBank Group Corp., Vodafone Group Plc, China United Network Communications Group Co., Ltd., KDDI Corporation, Orange S.A., Telefónica S.A., América Móvil S.A.B. de C.V., BT Group plc, Bell Canada, Bharti Airtel Limited, SK Telecom Ltd., Rogers Communications Inc., Singapore Telecommunications Limited, Reliance Jio Infocomm Limited, Vodacom Group Limited, Ooredoo Q.P.S.C., Emirates Telecommunications Group Company PJSC, MTN Group Limited.

North America was the largest region in the international call services market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the international call services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the international call services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The international call services market includes revenues earned by entities by providing services such as traditional landline services, business voice-over internet protocol (VoIP) services, international roaming, and operator-assisted calls. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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