Learn practical methods for reducing technology overload and related employee burnout at your organization
In Zen and the Art of Digital Transformation: Leading a Mindful Redesign of the Digital Enterprise, veteran digital transformation consultant, Sara Teitelman, MPH, shares her proven process for improving the state of an organization’s enterprise technology in ways that boost employee happiness and productivity. Grounded in best practices from human-centered design, knowledge management, and change management, these methods will help organizations of all sizes assess the performance of their digital tools and develop a phased plan of action for decluttering their digital landscape and realizing the full value of their IT investments. Importantly, it is these same actions that will position organizations to make best use of the growing collection of highly sophisticated, AI-driven capabilities that will soon be part of every workplace.
Case studies and downloadable templates developed over hundreds of successful client projects are included to help readers immediately put the concepts presented to work. In this book, readers will learn how to:
- Assess the current state of their enterprise technology and uncover the ways that it is hindering productivity and employee satisfaction
- Quantify and reduce IT spend on recurring software subscriptions
- Address IT system overlap and duplication to streamline business processes and reduce user confusion
- Provide employees with clear guidelines and training on use of their enterprise digital tools
- Involve people from across the organization in technology decision-making to reduce inter-departmental friction and uncover synergies
The antidote to an issue plaguing nearly every modern enterprise, Zen and the Art of Digital Transformation is an essential guide for all business leaders, executives, and managers seeking to tame their enterprise IT landscape and pave the way to higher employee satisfaction and a healthier bottom line.
Table of Contents
Prologue: My First Computer xi
Preface xv
Part I Preparing for the Journey 1
Chapter 1 Applying Zen Concepts to the Digital Enterprise 3
Employees are Feeling Frustrated and Disengaged Due to the Overwhelming Number and Complexity of Digital Tools they Interact with Day to Day 4
Resistance to Change in the Workplace is Generally seen as Something to be Overcome, not Understood 6
Chapter 2 (Re)Defining Digital Transformation 9
Three Key Elements of Digital Transformation 10
Purposeful 10
Human-Centered 10
Responsive and Resilient 10
The Ideal Versus Real Digital Workplace 11
Chapter 3 Leading Differently 17
Practicing Human-Centeredness 21
Core Concepts of Human-Centered Design 22
Applying Design Thinking to the Digital Workplace 24
Chapter 4 Preparing the Way 29
Linking to Organizational Strategy 29
Identifying Key Stakeholders 30
Forming the Project Team 34
Core Project Team 34
Assembling a Steering Group 40
Recruiting Champions 44
Assessing Change Readiness 47
Change Readiness Assessment 47
Part II Designing the Ideal Digital Workplace 55
Chapter 5 Looking 57
Building an IT Systems Inventory and Map 60
Making Sense of the Digital Workplace 62
Communication 64
Content and Collaboration 65
Data Analysis and Management 67
Security 70
Creating a Visual Systems Map 73
Chapter 6 Listening 79
Who to Include 81
Discovery Methods 82
Method: Focus Group 82
Method: One-on-One Interviews 84
Method: Surveys 84
Stay Mindful of Your Mindset 86
Qualitative versus Quantitative Research and Analysis 88
Getting Ready for Discovery Data Collection 91
Prepare the Discussion Guide 96
Sample Interview or Focus Group Discussion Guide 96
Discussion Questions 97
Closing Talking Points 98
Chapter 7 Envisioning 101
The Future-State Workshop 102
Selecting Workshop Participants 104
Planning the Workshop 105
Presenting the Vision 107
Part III Achieving the Ideal Digital Workplace 113
Chapter 8 The Art of Digital Decluttering 115
The Basic Rules of (Digital) Tidying 116
Sara’s Rules for Digital Tidying 116
Chapter 9 Selecting Timing and Tactics 121
Digital Transformation Readiness Assessment 123
Developing the Digital Transformation Roadmap 124
Guide to Building the Digital Transformation Roadmap 126
Chapter 10 Building the Future 131
Define User Stories and Requirements 132
Selecting the Right Technology 135
Selecting the Right Partner 136
Launching the Implementation Process 140
Managing the Implementation Process 140
Designing a Great User Experience 143
Chapter 11 Introducing Change 147
Communicating About Change 149
Preparing for Launch 156
Chapter 12 Stewarding the Digital Workplace 161
Governance Considerations 162
Governance Approaches 164
Strategic Decision-Making 164
Risk Management 164
Continuous Improvement 165
Chapter 13 Measuring and Improving 175
Epilogue: Keeping Technology Human 185
Appendix A: Digital Workplace Maturity Assessment 187
Appendix B: Sample Annual State of the Digital Workplace Survey 201
Notes 205
Acknowledgments 207
About the Author 209
Index 211
