In Creating Experience-Driven Organizational Culture: How to Drive Transformative Change with Project and Portfolio Management, distinguished business strategist and execution expert Dr. Al Zeitoun delivers an exciting and insightful discussion of how to set up your organization to achieve excellence by building an experience-driven culture. The author expands on the proven 10 pillars of success set out in his previous work, Project Management Next Generation: The Pillars for Organizational Excellence, covering each of the 21st century skills your teams need to have to enhance the experiences of stakeholders. He also builds on the principles captured and analyzed in his work Program Management: Going Beyond Project Management to Enable Value-Driven Change.
Readers will find: - A thorough design of the adaptable future dynamic and adaptable future organization - Comprehensive explorations of the success ingredients to creating a culture of innovation that drives transformative change - Practical discussions of how project portfolio management skills have evolved and what the future holds for the role of project and portfolio leaders - The human connection necessary for inspiring leaders to achieve balance in the digitally fluent AI era - In-depth treatments of the continued evolution of the project impact muscle and project management offices in an agile and fast-moving marketplace
Perfect for managers, executives, entrepreneurs, founders, and other business leaders, Creating Experience-Driven Organizational Culture will also benefit program and project management professionals, executive sponsors, team leaders, students in project and program management courses, and product team members interested in the future of project and change management.
Table of Contents
Preface xiii
Background: What Inspired This Book xvii
Section I Experience-Driven Innovation with Portfolio of Projects 1
Section Overview 1
Section Learnings 1
Introduction 2
1 Innovation in the World of Projects 5
1.1 The Holistic View 5
1.2 Portfolios of Projects Matter 8
1.3 The Speed of Innovating 9
1.4 Managing Transformation Matters 10
1.5 The New Strategist 14
1.6 Collaborating Across Diverse Views 15
1.7 Aligning Stakeholders 17
1.8 Championing Innovation 18
Reference 20
2 Creating Experiences 23
2.1 The Changing Ways of Working 24
2.2 Experiences Matter 26
2.3 Innovation Labs 28
2.4 Creating a Connected Ecosystem 29
2.5 Thinking Culture 34
Reference 36
3 Driving Integration 39
3.1 The Portfolio, Program, and Project Link 40
3.2 The Portfolio Management Professional 51
3.3 The Value Focus 52
3.4 Integrating with Simplicity 53
3.5 Integrating Stories 59
Reference 61
Section II Essential Skills to Lead Experience-Driven Cultures 63
Section Overview 63
Section Learnings 63
Introduction 64
4 Project Impact Muscle 65
4.1 The Future of Work 66
4.2 Leading Projects 67
4.3 Impact Matters 72
4.4 Building Project Muscles 77
Reference 79
5 Effective Experiencing 81
5.1 Experience-Driven Features 82
5.2 Continual Adapting 103
5.3 Social Leadership 104
5.4 Creating a New Mindset 106
5.5 Sustaining Creativity 107
Reference 109
6 Human Connection 111
6.1 The Power of Bridging 112
6.2 Communicating with Impact 117
6.3 The Portfolio Success Link 119
6.4 Experience-Driven Mastery 120
6.5 The Inspiring Leader 122
References 128
7 Digital Fluency 131
7.1 AI Has Many Edges 131
7.2 The Digital Experience 133
7.3 Innovating with Intelligence 139
7.4 Creating the New Human 141
7.5 The New Human Attributes 148
7.6 Achieving Balance 149
Reference 160
Section III Creating Experience-Driven Cultures with Enterprise Portfolio Management Muscles 163
Section Overview 163
Section Learnings 163
Introduction 164
8 Building the Experience-Driven Culture 165
8.1 Success Ingredients 166
8.2 Tone Matters 167
8.3 Value-Based Decision-Making 172
8.4 Building Momentum 176
References 177
9 Sustaining Cultural Excellence 179
9.1 Simplicity of Powerful Culture Ethos 179
9.2 Resiliency in Leadership 181
9.3 The Ownership Culture 182
9.4 Trust Foundation Building 189
9.5 Sustaining Supporting Behaviors 191
10 Enterprise Portfolio Management Muscles 207
10.1 The Portfolio Management Ecosystem 208
10.2 The Critical Skills for Portfolio Management 210
10.3 Aligning the Enterprise 215
10.4 Decision-Making Excellence 217
References 228
10.5 Portfolio Management Maturity 229
11 The Adaptable Future Organization 235
11.1 The Dynamic State of Tomorrow’s Organizations 235
11.2 The Future Organizational Attributes 236
References 251
11.3 The Adapting Value 251
11.4 Balancing Steadiness with Change 260
11.5 Co-Created Execution Plans 263
11.6 Strategic Consistency 265
Section IV The Path Forward 269
Section Overview 269
S4.1 Strategic Opportunities 271
S4.2 Secrets for Leading and Driving 289
S4.3 Successful Transformations 295
References 304
S4.4 A Booz Allen Secret Sauce Example 306
S4.5 Innovation Excellence 311
Index 323
