The hotel management software market was valued at $3.5 billion in 2023 and is projected to reach $5.9 billion by 2032, growing at a CAGR of 5.9% from 2024 to 2032.
Hotel management software is an application particularly designed to automate different tasks and facilitate effective communication in a hospitality institution. The elements included in the software are back-office, front-office, reservations, housekeeping, point of sale transactions, guest check-in & check-out, maintenance, and billing operations. The software serves as a promotion platform by enhancing customers’ experiences via customer relationship marketing tailored specifically for hotel groups or independent hotels, resorts, motels, restaurants, bed & breakfasts (B&B), serviced apartments, and vacation rental homes.
Rapid expansion of the travel & tourism industry is a major driver for the hotel management software market. The software solutions support in managing large volumes of guests and elevate their experience. In addition, rise in the need for automation in day-to-day hotel activities is boosting the adoption of the hotel management software. Currently, the assimilation of cutting-edge technologies such as AI, predictive analytics, and the Internet of Things (IoT) is trending in the software landscape. These technologies are assisting the hotel owners in delivering customized experiences to their guests. Furthermore, the data from predictive analytics is expected to revolutionize the marketing strategies of hospitality institutions, leading to operational improvements and increase in revenue generation.
However, implementation of the software requires high upfront & maintenance costs and demands periodic training of all the employees working in the hospitality institution. These factors limit the expansion of the hotel management software market. PwC released a report in 2023 which stated that around 40% of small hotels were unable to shift toward digitalization due to financial constraints. In addition, the threat of cyberattacks and data breaches significantly restrains the development of the market. Cybersecurity Ventures, a website providing information on cybersecurity topics, predicts cybercrime damages to reach $10.5 trillion annually by 2025.
Segment Review
The hotel management software market is segmented into type, hotel type, deployment mode, and region. On the basis of type, the market is divided into hotel operation management system, integrated security system, hotel building automation system, guest service management system, and integrated communication technology solutions. Depending on hotel type, it is classified into business hotels, heritage & boutique hotels, and resorts & spas. As per deployment mode, it is bifurcated into on-premise and cloud. Region wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
Key Findings
On the basis of type, the hotel operation management system segment held the highest market share in 2023.
Depending on hotel type, the business hotels segment accounted for a high share in the market in 2023.
As per deployment mode, the on-premise segment dominated the market in 2023.
Region wise, North America was the highest revenue generator in 2023.
Competition Analysis
The major players operating in the global hotel management software market include Oracle Corporation, Infor, Protel Hotelsoftware GmbH, Sabre, ASSD, Delta Software, eZee FrontDesk, Cloudbeds, Guestline Ltd, and NEC Corporation. These major players have adopted various key development strategies such as business expansion, new product launches, and partnerships, to strengthen their foothold in the competitive market.
Hotel management software is an application particularly designed to automate different tasks and facilitate effective communication in a hospitality institution. The elements included in the software are back-office, front-office, reservations, housekeeping, point of sale transactions, guest check-in & check-out, maintenance, and billing operations. The software serves as a promotion platform by enhancing customers’ experiences via customer relationship marketing tailored specifically for hotel groups or independent hotels, resorts, motels, restaurants, bed & breakfasts (B&B), serviced apartments, and vacation rental homes.
Rapid expansion of the travel & tourism industry is a major driver for the hotel management software market. The software solutions support in managing large volumes of guests and elevate their experience. In addition, rise in the need for automation in day-to-day hotel activities is boosting the adoption of the hotel management software. Currently, the assimilation of cutting-edge technologies such as AI, predictive analytics, and the Internet of Things (IoT) is trending in the software landscape. These technologies are assisting the hotel owners in delivering customized experiences to their guests. Furthermore, the data from predictive analytics is expected to revolutionize the marketing strategies of hospitality institutions, leading to operational improvements and increase in revenue generation.
However, implementation of the software requires high upfront & maintenance costs and demands periodic training of all the employees working in the hospitality institution. These factors limit the expansion of the hotel management software market. PwC released a report in 2023 which stated that around 40% of small hotels were unable to shift toward digitalization due to financial constraints. In addition, the threat of cyberattacks and data breaches significantly restrains the development of the market. Cybersecurity Ventures, a website providing information on cybersecurity topics, predicts cybercrime damages to reach $10.5 trillion annually by 2025.
Segment Review
The hotel management software market is segmented into type, hotel type, deployment mode, and region. On the basis of type, the market is divided into hotel operation management system, integrated security system, hotel building automation system, guest service management system, and integrated communication technology solutions. Depending on hotel type, it is classified into business hotels, heritage & boutique hotels, and resorts & spas. As per deployment mode, it is bifurcated into on-premise and cloud. Region wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
Key Findings
On the basis of type, the hotel operation management system segment held the highest market share in 2023.
Depending on hotel type, the business hotels segment accounted for a high share in the market in 2023.
As per deployment mode, the on-premise segment dominated the market in 2023.
Region wise, North America was the highest revenue generator in 2023.
Competition Analysis
The major players operating in the global hotel management software market include Oracle Corporation, Infor, Protel Hotelsoftware GmbH, Sabre, ASSD, Delta Software, eZee FrontDesk, Cloudbeds, Guestline Ltd, and NEC Corporation. These major players have adopted various key development strategies such as business expansion, new product launches, and partnerships, to strengthen their foothold in the competitive market.
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Key Market Segments
By Type
- Hotel Operation Management System
- Integrated Security System
- Hotel Building Automation System
- Guest Service Management System
- Integrated Communication Technology Solutions
By Hotel Type
- Business Hotels
- Heritage and Boutique Hotels
- Resorts and Spas
By Deployment Mode
- On-Premise
- Cloud
By Region
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Italy
- Spain
- Rest of Europe
- Asia-Pacific
- China
- Japan
- India
- Australia
- South Korea
- Rest of Asia-Pacific
- LAMEA
- Latin America
- Middle East
- Africa
- Oracle Corporation
- Infor
- Protel Hotelsoftware GmbH
- Sabre
- ASSD
- delta software
- eZee FrontDesk
- Cloudbeds
- Guestline Ltd
- NEC Corporation
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Table of Contents
CHAPTER 1: INTRODUCTION
CHAPTER 2: EXECUTIVE SUMMARY
CHAPTER 3: MARKET LANDSCAPE
CHAPTER 4: HOTEL MANAGEMENT SOFTWARE MARKET, BY TYPE
CHAPTER 5: HOTEL MANAGEMENT SOFTWARE MARKET, BY HOTEL TYPE
CHAPTER 6: HOTEL MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT MODE
CHAPTER 7: HOTEL MANAGEMENT SOFTWARE MARKET, BY REGION
CHAPTER 8: COMPETITIVE LANDSCAPE
CHAPTER 9: COMPANY PROFILES
LIST OF TABLES
LIST OF FIGURES
Companies Mentioned
Key Market Players in the Hotel Management Software Market include:- Oracle Corporation
- Infor
- Protel Hotelsoftware GmbH
- Sabre
- ASSD
- delta software
- eZee FrontDesk
- Cloudbeds
- Guestline Ltd
- NEC Corporation
Methodology
The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.
They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.
They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:
- Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
- Scientific and technical writings for product information and related preemptions
- Regional government and statistical databases for macro analysis
- Authentic news articles and other related releases for market evaluation
- Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast
Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.
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Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 150 |
| Published | July 2024 |
| Forecast Period | 2023 - 2032 |
| Estimated Market Value ( USD | $ 3.5 billion |
| Forecasted Market Value ( USD | $ 5.9 billion |
| Compound Annual Growth Rate | 5.9% |
| Regions Covered | Global |
| No. of Companies Mentioned | 11 |
