The voice banking market size has grown rapidly in recent years. It will grow from $1.88 billion in 2025 to $2.19 billion in 2026 at a compound annual growth rate (CAGR) of 16.6%. The growth in the historic period can be attributed to expansion of smartphone usage, adoption of digital banking services, improvements in speech recognition accuracy, growth of smart speaker adoption, rising demand for hands-free banking.
The voice banking market size is expected to see rapid growth in the next few years. It will grow to $3.9 billion in 2030 at a compound annual growth rate (CAGR) of 15.5%. The growth in the forecast period can be attributed to growing investments in conversational ai, expansion of voice-based customer service channels, rising focus on inclusive banking solutions, integration with smart home ecosystems, advancements in natural language processing. Major trends in the forecast period include increasing adoption of voice-enabled banking interfaces, rising integration of ai-based voice authentication, growing use of conversational banking assistants, expansion of cloud-deployed voice banking platforms, enhanced focus on accessibility and user experience.
The growing demand for voice assistance-enabled devices is expected to drive the expansion of the voice banking market in the coming years. Voice assistance-enabled devices are hardware equipped with voice recognition and processing capabilities, allowing users to interact through voice commands. Common examples include smart speakers, smartphones with voice assistants, and smart home hubs. This demand is fueled by convenience, hands-free operation, compatibility with smart home systems, and advancements in voice recognition technology. Voice banking enables users to create personalized digital voice profiles on these devices, enhancing interactions and overall user experience. For example, in December 2025, Digiexe Solutions Pvt. Ltd., an India-based digital marketing agency, reported that in 2024, U.S. voice assistant users reached 153.5 million (48.2% of adults), up 2.5% from 149.8 million, with 36.6% using assistants regularly. As a result, the rising demand for voice assistance-enabled devices is propelling the growth of the voice banking market.
Leading companies in the voice banking market are focusing on developing advanced solutions such as AI-powered voice-assisted banking. These solutions leverage artificial intelligence and voice recognition technologies to enable customers to perform various banking tasks using voice commands. For instance, in April 2023, Glia launched a voice banking solution as part of its Glia Interaction Platform. This platform integrates AI-powered virtual assistants (GVAs) to deliver seamless and personalized customer experiences across digital and call center channels, especially within the financial services sector. The voice GVAs provide continuous 24/7 service, automating interactions during after-hours and peak periods, and enhancing phone support by replacing traditional touch-tone IVR systems with advanced conversational AI capabilities.
In April 2025, Omniwire Inc., a US-based provider of Banking-as-a-Service (BaaS) platforms, partnered with NowutalkAI to launch an AI Voice Personal Banker solution for banks, fintechs, and credit unions. Through this collaboration, the companies aim to enable voice-driven account management, customer support, and transactional interactions, allowing financial institutions to offer natural, conversational banking experiences. NowutalkAI Inc. is a US-based provider of conversational voice AI technologies.
Major companies operating in the voice banking market are Hongkong and Shanghai Banking Corporation Limited, NatWest Group, U.S. Bank, Lloyds Bank plc, ICICI Bank, Ally Financial Inc., Emirates NBD Bank, NCR Corporation, IndusInd Bank, Axis Bank, Verbio Technologies S.L, DBS Bank India Limited, Uniphore, Central 1 Credit Union, SoundHound AI Inc., Acapela Group, kasisto, BankBuddy, Vibepay, United Bank of India.
North America was the largest region in the voice banking market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the voice banking market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the voice banking market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The voice banking market consist of revenues earned by entities through voice preservation services, voice integration, voice reconstruction services, and digital voice synthesis. The market value includes the value of related goods sold by the service provider or included within the service offering. The voice banking market also includes sales of wearable devices, voice-enabled ATMs, smart TVs, and voice banking devices. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
This product will be delivered within 1-3 business days.
The voice banking market size is expected to see rapid growth in the next few years. It will grow to $3.9 billion in 2030 at a compound annual growth rate (CAGR) of 15.5%. The growth in the forecast period can be attributed to growing investments in conversational ai, expansion of voice-based customer service channels, rising focus on inclusive banking solutions, integration with smart home ecosystems, advancements in natural language processing. Major trends in the forecast period include increasing adoption of voice-enabled banking interfaces, rising integration of ai-based voice authentication, growing use of conversational banking assistants, expansion of cloud-deployed voice banking platforms, enhanced focus on accessibility and user experience.
The growing demand for voice assistance-enabled devices is expected to drive the expansion of the voice banking market in the coming years. Voice assistance-enabled devices are hardware equipped with voice recognition and processing capabilities, allowing users to interact through voice commands. Common examples include smart speakers, smartphones with voice assistants, and smart home hubs. This demand is fueled by convenience, hands-free operation, compatibility with smart home systems, and advancements in voice recognition technology. Voice banking enables users to create personalized digital voice profiles on these devices, enhancing interactions and overall user experience. For example, in December 2025, Digiexe Solutions Pvt. Ltd., an India-based digital marketing agency, reported that in 2024, U.S. voice assistant users reached 153.5 million (48.2% of adults), up 2.5% from 149.8 million, with 36.6% using assistants regularly. As a result, the rising demand for voice assistance-enabled devices is propelling the growth of the voice banking market.
Leading companies in the voice banking market are focusing on developing advanced solutions such as AI-powered voice-assisted banking. These solutions leverage artificial intelligence and voice recognition technologies to enable customers to perform various banking tasks using voice commands. For instance, in April 2023, Glia launched a voice banking solution as part of its Glia Interaction Platform. This platform integrates AI-powered virtual assistants (GVAs) to deliver seamless and personalized customer experiences across digital and call center channels, especially within the financial services sector. The voice GVAs provide continuous 24/7 service, automating interactions during after-hours and peak periods, and enhancing phone support by replacing traditional touch-tone IVR systems with advanced conversational AI capabilities.
In April 2025, Omniwire Inc., a US-based provider of Banking-as-a-Service (BaaS) platforms, partnered with NowutalkAI to launch an AI Voice Personal Banker solution for banks, fintechs, and credit unions. Through this collaboration, the companies aim to enable voice-driven account management, customer support, and transactional interactions, allowing financial institutions to offer natural, conversational banking experiences. NowutalkAI Inc. is a US-based provider of conversational voice AI technologies.
Major companies operating in the voice banking market are Hongkong and Shanghai Banking Corporation Limited, NatWest Group, U.S. Bank, Lloyds Bank plc, ICICI Bank, Ally Financial Inc., Emirates NBD Bank, NCR Corporation, IndusInd Bank, Axis Bank, Verbio Technologies S.L, DBS Bank India Limited, Uniphore, Central 1 Credit Union, SoundHound AI Inc., Acapela Group, kasisto, BankBuddy, Vibepay, United Bank of India.
North America was the largest region in the voice banking market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the voice banking market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the voice banking market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The voice banking market consist of revenues earned by entities through voice preservation services, voice integration, voice reconstruction services, and digital voice synthesis. The market value includes the value of related goods sold by the service provider or included within the service offering. The voice banking market also includes sales of wearable devices, voice-enabled ATMs, smart TVs, and voice banking devices. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
This product will be delivered within 1-3 business days.
Table of Contents
1. Executive Summary
2. Voice Banking Market Characteristics
3. Voice Banking Market Supply Chain Analysis
4. Global Voice Banking Market Trends and Strategies
5. Voice Banking Market Analysis of End Use Industries
7. Global Voice Banking Strategic Analysis Framework, Current Market Size, Market Comparisons and Growth Rate Analysis
8. Global Voice Banking Total Addressable Market (TAM) Analysis for the Market
9. Voice Banking Market Segmentation
10. Voice Banking Market Regional and Country Analysis
11. Asia-Pacific Voice Banking Market
12. China Voice Banking Market
13. India Voice Banking Market
14. Japan Voice Banking Market
15. Australia Voice Banking Market
16. Indonesia Voice Banking Market
17. South Korea Voice Banking Market
18. Taiwan Voice Banking Market
19. South East Asia Voice Banking Market
20. Western Europe Voice Banking Market
21. UK Voice Banking Market
22. Germany Voice Banking Market
23. France Voice Banking Market
24. Italy Voice Banking Market
25. Spain Voice Banking Market
26. Eastern Europe Voice Banking Market
27. Russia Voice Banking Market
28. North America Voice Banking Market
29. USA Voice Banking Market
30. Canada Voice Banking Market
31. South America Voice Banking Market
32. Brazil Voice Banking Market
33. Middle East Voice Banking Market
34. Africa Voice Banking Market
36. Voice Banking Market Competitive Landscape and Company Profiles
37. Voice Banking Market Other Major and Innovative Companies
40. Voice Banking Market High Potential Countries, Segments and Strategies
41. Appendix
Executive Summary
Voice Banking Market Global Report 2026 provides strategists, marketers and senior management with the critical information they need to assess the market.This report focuses voice banking market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Description
Where is the largest and fastest growing market for voice banking? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The voice banking market global report answers all these questions and many more.The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, total addressable market (TAM), market attractiveness score (MAS), competitive landscape, market shares, company scoring matrix, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market. This section also examines key products and services offered in the market, evaluates brand-level differentiation, compares product features, and highlights major innovation and product development trends.
- The supply chain analysis section provides an overview of the entire value chain, including key raw materials, resources, and supplier analysis. It also provides a list competitor at each level of the supply chain.
- The updated trends and strategies section analyses the shape of the market as it evolves and highlights emerging technology trends such as digital transformation, automation, sustainability initiatives, and AI-driven innovation. It suggests how companies can leverage these advancements to strengthen their market position and achieve competitive differentiation.
- The regulatory and investment landscape section provides an overview of the key regulatory frameworks, regularity bodies, associations, and government policies influencing the market. It also examines major investment flows, incentives, and funding trends shaping industry growth and innovation.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.
- The total addressable market (TAM) analysis section defines and estimates the market potential compares it with the current market size, and provides strategic insights and growth opportunities based on this evaluation.
- The market attractiveness scoring section evaluates the market based on a quantitative scoring framework that considers growth potential, competitive dynamics, strategic fit, and risk profile. It also provides interpretive insights and strategic implications for decision-makers.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
- Expanded geographical coverage includes Taiwan and Southeast Asia, reflecting recent supply chain realignments and manufacturing shifts in the region. This section analyzes how these markets are becoming increasingly important hubs in the global value chain.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The company scoring matrix section evaluates and ranks leading companies based on a multi-parameter framework that includes market share or revenues, product innovation, and brand recognition.
Report Scope
Markets Covered:
1) By Component: Solution; Services2) By Technology: Machine Learning; Deep Learning; Natural Language Processing; Other Technologies
3) By Deployment Mode: on-Premise; Cloud
4) By Application: Banks; Non-Banking Financial Companies (NBFCs); Credit Unions; Other Applications
Subsegments:
1) By Solution: Voice Recognition Software; Speech-to-Text Systems; Voice Authentication and Security Solutions; Voice Analytics Tools2) By Services: Consulting Services; Integration and Implementation Services; Training and Support Services; Managed Services
Companies Mentioned: Hongkong and Shanghai Banking Corporation Limited; NatWest Group; U.S. Bank; Lloyds Bank plc; ICICI Bank; Ally Financial Inc.; Emirates NBD Bank; NCR Corporation; IndusInd Bank; Axis Bank; Verbio Technologies S.L; DBS Bank India Limited; Uniphore; Central 1 Credit Union; SoundHound AI Inc.; Acapela Group; kasisto; BankBuddy; Vibepay; United Bank of India
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Taiwan; Russia; South Korea; UK; USA; Canada; Italy; Spain.
Regions: Asia-Pacific; South East Asia; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time Series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita.
Data Segmentation: Country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery Format: Word, PDF or Interactive Report + Excel Dashboard
Added Benefits:
- Bi-Annual Data Update
- Customisation
- Expert Consultant Support
Companies Mentioned
The companies featured in this Voice Banking market report include:- Hongkong and Shanghai Banking Corporation Limited
- NatWest Group
- U.S. Bank
- Lloyds Bank plc
- ICICI Bank
- Ally Financial Inc.
- Emirates NBD Bank
- NCR Corporation
- IndusInd Bank
- Axis Bank
- Verbio Technologies S.L
- DBS Bank India Limited
- Uniphore
- Central 1 Credit Union
- SoundHound AI Inc.
- Acapela Group
- kasisto
- BankBuddy
- Vibepay
- United Bank of India
Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 250 |
| Published | January 2026 |
| Forecast Period | 2026 - 2030 |
| Estimated Market Value ( USD | $ 2.19 Billion |
| Forecasted Market Value ( USD | $ 3.9 Billion |
| Compound Annual Growth Rate | 15.5% |
| Regions Covered | Global |
| No. of Companies Mentioned | 21 |
