Clinical Communication and Collaboration Market Size, Share & Trends Analysis Report by Deployment Model (on-premise, and Cloud-based), Component, Platform, Application, End User, Regional Outlook and Forecast, 2024-2031

The Global Clinical Communication and Collaboration Market size is expected to reach $5.9 billion by 2031, rising at a market growth of 13.1% CAGR during the forecast period.

Dedicated smartphones and tablets enable healthcare providers to communicate and collaborate from anywhere within the healthcare facility, including patient rooms, nursing stations, and operating rooms. They can also access CC&C platforms from their smartphones and tablets, allowing them to communicate and collaborate remotely, even when they are not physically present in the facility. Thus, the dedicated smartphones and tablets segment acquired 13% revenue share in the market 2023.



Wearable health devices, like smartwatches, fitness trackers, and medical-grade wearables, can continuously capture patient health data, including vital signs, activity levels, and biometric measurements. Integration with CC&C platforms enables real-time transmission of patient data, allowing healthcare providers to receive alerts and notifications for abnormal readings or changes in patient conditions.

Additionally, the use of CC&C platforms by multidisciplinary care teams, which include physicians, nurses, pharmacists, and other allied healthcare professionals, allows for better communication and teamwork and guarantees that everyone on the team is informed of and aligned with patient care plans and treatments.

However, the initial investment required to implement CC&C solutions can be substantial, including costs associated with software licenses, hardware infrastructure, integration, customization, and training. Healthcare organizations, particularly smaller practices and facilities, may have limited budgets for investing in CC&C solutions, making it difficult to justify the high initial investment and ongoing costs.

Healthcare organizations increasingly relied on digital communication tools, such as secure messaging platforms and telehealth solutions, to facilitate communication and collaboration while minimizing face-to-face contact. Thus, the COVID-19 pandemic had a negative effect on the clinical communication and collaboration market.



The leading players in the market are competing with diverse innovative offerings to remain competitive in the market. The above illustration shows the percentage of revenue shared by some of the leading companies in the market. The leading players of the market are adopting various strategies in order to cater demand coming from the different industries. The key developmental strategies in the market are Acquisitions, and Partnerships & Collaborations.

Driving and Restraining Factors

Drivers

• Expansion of wearable health technologies
• Rising focus on patient safety and care coordination
• Integration with IoT technologies

Restraints

• High initial investment and total cost of ownership (TCO)
• User experience and usability issues

Opportunities

• Development of specialty-specific solutions
• Increasing adoption of cloud-based solutions

Challenges

• Data security and privacy concerns
• Adverse impact of interoperability challenges

Services Outlook

Under services, the market is divided into implementation & integration, consulting & training, and support & maintenance. The support & maintenance segment witnessed 35% revenue share in the market in 2023. The growth in this segment is attributed to the ongoing need for technical support and regular maintenance of communication systems to ensure their reliability and performance.

Platform Outlook

By platform, the market is categorized into collaboration platforms, messaging platforms, voice communication platforms, and others. In 2023, the collaboration platforms segment held 37% revenue share in the market. The demand for collaboration platforms is growing due to the increasing need for integrated solutions that streamline communication among healthcare professionals.

Application Outlook

Based on application, the market is divided into lab & radiology communication, nurse communication, patient communication & emergency alerts, and physician communication. In 2023, the physician communication segment witnessed 38% revenue share in the clinical communication and collaboration market. This dominance is driven by the critical need for efficient and reliable communication among physicians to ensure accurate diagnosis, effective treatment planning, and coordinated patient care.

End User Outlook

By end user, the market is segmented into hospitals & clinics, ambulatory surgical centers, long-term care facilities, nursing centers, and others. In 2023, the hospitals & clinics segment dominated the market with 51% revenue share. Clinical communication and collaboration solutions work with EHR, laboratory information systems (LIS), radiology information systems (RIS), and other clinical systems to ensure healthcare providers can access up-to-date patient information and clinical workflows.

Deployment Model Outlook

On the basis of deployment model, the market is bifurcated into on-premise and cloud-based. The cloud-based segment garnered 38% revenue share in the market in 2023. Healthcare providers can use communication and collaboration tools from any location with internet access owing to cloud-based CC&C solutions, enabling seamless communication and collaboration regardless of physical location.

Component Outlook

Based on component, the market is classified into hardware, software, and services. In 2023, the hardware segment witnessed 12% revenue share in the clinical communication and collaboration market. Wearable devices with communication and collaboration features are becoming increasingly popular among healthcare providers.

Software Outlook

Under software, the market is fragmented into clinical alerting & notification, physician & nurse scheduling systems, telehealth platform, and collaborative care platform. In 2023, the clinical alerting & notification segment led the market by generating 36% revenue share. Clinical communication and collaboration platforms deliver real-time alerts and notifications to the appropriate healthcare providers, ensuring timely response to critical events such as patient emergencies, test results, and changes in patient status.

Hardware Outlook

Under hardware, the market is segmented into badges, dedicated desktop computers, dedicated smartphones & tablets, interactive whiteboards, nurse call systems, two-way radios, voice-over IP (VOIP) handsets, wearable communication devices, and workstation on wheels (WOWS). In 2023, the wearable communication devices segment dominated the market with 23% revenue share.

Regional Outlook

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. In 2023, the Asia Pacific region acquired 51% revenue share in the market. The adoption of telemedicine and remote consultation solutions is rising in Asia Pacific, driving the demand for CC&C solutions that support virtual communication and collaboration.

• May-2024: Avaya, Inc. signed a partnership with RingCentral, a leading provider of cloud-based communication and collaboration solutions for businesses, offering services like voice, video, messaging, and contact center capabilities. Through this partnership, Avaya and RingCentral would be able to improve communication and collaboration experiences for our global customers.
• Feb-2024: Oracle Corporation signed a partnership with ObvioHealth, a digital health company specializing in virtual clinical trials, utilizing a proprietary platform to streamline and improve the efficiency of clinical research. Through this partnership, Oracle would integrate its capabilities with ObvioHealth's cutting-edge digital platform, to enhance clinical trials to be more patient-focused and efficient.
• Apr-2023: Oracle Corporation collaborated with Deloitte, a global professional services firm providing audit, consulting, tax, and advisory services to various industries. Oracle would enable its consumers to manage their healthcare journeys while equipping providers to achieve improved human and financial outcomes.
• Mar-2022: Microsoft Corporation acquired Nuance Communications Inc., a leading provider of conversational AI and speech recognition solutions. Through this acquisition, the potent fusion would enable providers to deliver healthcare that is more cost-effective, efficient, and readily available, while empowering organizations across all sectors to craft customer experiences that are more individualized and significant.
• Sep-2021: Microsoft Corporation came into partnership with Truveta, a healthcare data platform to accelerate medical research and improve patient care through aggregated clinical data analysis.
• Jul-2021: Vocera Communications, Inc. introduced Vocera Edge, a solution that optimizes the utilization of electronic health record (EHR) investments in healthcare systems, empowering nurses, physicians, and other care team members with relevant information precisely when needed during patient care.

List of Key Companies Profiled

• Oracle Corporation
• Avaya, Inc. (Avaya Holdings Corp.)
• Cisco Systems, Inc.
• Hill-Rom Holdings, Inc. (Welch Allyn) (Baxter International, Inc.)
• Intel Corporation
• Microsoft Corporation
• Spok, Inc. (Spok Holdings, Inc.)
• Vocera Communications, Inc. (Stryker Corporation)
• Plantronics, Inc. (Polycom, Inc.)
• NEC Corporation

Market Report Segmentation

By Deployment Model

• On-premise
• Cloud-based

By Component

• Software
  • Clinical Alerting & Notification
  • Physician & Nurse Scheduling Systems
  • Collaborative Care Platform
  • Telehealth Platform
• Hardware
  • Wearable Communication Devices
  • Voice-Over IP (VoIP) Handsets
  • Dedicated Smartphones & Tablets
  • Nurse Call Systems
  • Workstation on Wheels (WOWs)
  • Badges
  • Interactive Whiteboards
  • Dedicated Desktop Computers
  • Two-Way Radios
• Services
  • Implementation & Integration
  • Consulting & Training
  • Support & Maintenance

By Platform

• Collaboration Platforms
• Messaging Platforms
• Voice Communication Platforms
• Others

By Application

• Physician Communication
• Lab & Radiology Communication
• Nurse Communication
• Patient Communication & Emergency Alerts

By End User

• Hospitals & Clinics
• Ambulatory Surgical Centers
• Nursing Centers
• Long-Term Care Facilities
• Others

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA