Unattended Terminals Market Report 2024

The unattended terminals market size has grown rapidly in recent years. It will grow from $1.44 billion in 2023 to $1.61 billion in 2024 at a compound annual growth rate (CAGR) of 11.6%. The growth observed in the historic period can be attributed to several factors, including the expansion of e-commerce, increased integration of smartphones into daily life, rising demand for contactless payments, advancements in data analytics capabilities, and growth within the healthcare industry.

The unattended terminals market size is expected to see rapid growth in the next few years. It will grow to $2.51 billion in 2028 at a compound annual growth rate (CAGR) of 11.8%. In the forecast period, growth can be attributed to the expansion of the retail industry, the emergence of smart cities, the increasing prevalence of digital payments, a growing emphasis on consumer convenience, and the acceleration of checkout processes. Major trends expected during this period include the widespread adoption of contactless payments, the integration of AI-powered customer interaction technologies, the growth of mobile app functionalities, the implementation of multi-language support, and advancements in smart city technologies.

The rising adoption of smartphones is anticipated to drive the expansion of the unattended terminal market in the future. Smartphones are sophisticated mobile devices that integrate cellular communication with extensive computing capabilities, offering users a broad array of features in a portable format. This growth is fueled by advancements in smartphone technology, improved connectivity, multifunctionality, and affordability. Smartphones function as digital wallets for secure mobile payments at unattended terminals, enabling users to locate nearby terminals, check product availability, and conduct transactions remotely through mobile apps. This enhances accessibility and significantly improves the overall user experience. For example, according to "UK mobile phone statistics 2022" by Uswitch Limited, mobile connections in the UK reached 71.8 million in February 2024, marking a 3.8% increase from 2021. The projected UK population of 68.3 million by 2025 is expected to see 95% smartphone ownership. Hence, the growing penetration of smartphones is poised to propel the unattended terminal market forward.

Leading companies in the unattended terminal sector are focusing on developing innovative modular configurations to enhance security and streamline the payment experience for customers. These configurations facilitate seamless integration of cashless payment solutions into self-service environments, ensuring a straightforward consumer interface. For instance, in January 2021, Ingenico, a French merchant services technology company, introduced the world's first PCI-certified self-modular POS system. This configuration includes two highly durable modules designed for rugged outdoor and intensive use settings. Featuring proprietary technologies, it simplifies integration for deployers and enhances user ergonomics. Operating on the robust TETRA OS, it maintains compatibility with previous Self Series solutions, making it adaptable for integration into existing kiosks due to its compact size and versatile twin module setup.

In November 2023, Nuvei Corporation, a Canadian credit card service provider, collaborated with Nayax Ltd. This partnership led to a significant 60% increase in cashless transactions for Nayax, driven by growing demand in EV charging and cashless payments. The collaboration aims to enhance the payment experience at EV charging stations, enabling companies such as Circle K and Couche-Tard to maintain a competitive edge by expanding their EV charging services. Nayax Ltd., based in Israel, specializes in comprehensive payment and management solutions for unattended and retail environments.

Major companies operating in the unattended terminals market are Zebra Technologies Corp., Worldline S.A., Euronet Worldwide Inc., Advantech Co. Ltd., ACI Worldwide, Adyen, Gilbarco Inc., Ingenico, PAX Technology, Fujian Newland Payment Technology Co. Ltd., VeriFone Inc., Castles Technology, SZZT Electronics Co. Ltd., Nayax, Scheidt & Bachmann GmbH, Invenco Group Ltd., BBPOS Limited, Payter, Unattended Card Payments Inc., Paralan Corporation, PayRange Inc., Electronic Cash Systems.

North America was the largest region in the unattended terminals market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the unattended terminals market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the unattended terminals market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Unattended terminals are automated or self-service machines designed to operate independently without direct human supervision or assistance, commonly found in public or semi-public spaces. They streamline transaction processes, enhance efficiency, and often improve customer experiences by reducing waiting times and enhancing accessibility.

The primary types of unattended terminals include contact-based and contactless variants. Contact-based terminals require physical interaction, such as inserting a card or pressing buttons, to complete transactions. These terminals are widely used in diverse applications such as ATMs, parking meters, and self-service kiosks. They are deployed in various settings, including indoor and outdoor environments, catering to needs such as refueling, car washing, and retail in malls and other locations.

The unattended terminals market research report is one of a series of new reports that provides unattended terminals market statistics, including unattended terminals industry global market size, regional shares, competitors with an unattended terminals market share, detailed unattended terminals market segments, market trends and opportunities, and any further data you may need to thrive in the unattended terminals industry. This unattended terminal market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The unattended terminals market includes revenues earned by entities by providing services such as banking services, retail services, payment services, and healthcare services. The market value includes the value of related goods sold by the service provider or included within the service offering. The unattended terminals market consists of sales of touchscreens, card readers, barcode scanners, cameras, battery backups, and buttons. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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