Soft Services Facilities Management Market Report 2025

This Soft Services Facilities Management market report provides a comprehensive analysis of the market’s characteristics, size, and growth, including segmentation, regional and country-level breakdowns, competitive landscape, market shares, trends, and strategies. It also tracks historical and forecasted market growth across various geographies.

The soft services facilities management market size has grown strongly in recent years. It will grow from $587.95 billion in 2024 to $639.79 billion in 2025 at a compound annual growth rate (CAGR) of 8.8%. The growth in the historic period can be attributed to cost reduction pressures, globalization, increasingly stringent health, safety, and environmental regulations, economic expansion, and improved service quality expectations.

The soft services facilities management market size is expected to see strong growth in the next few years. It will grow to $885.6 billion in 2029 at a compound annual growth rate (CAGR) of 8.5%. The growth in the forecast period can be attributed to increased awareness and emphasis on hygiene and cleanliness, growing focus on sustainable practices, rising outsourcing trends, hybrid and remote work models, urbanization, and infrastructure development. Major trends in the forecast period include integration of technology, employee well-being and wellness programs, customized service offerings, integration with hard services, and data-driven decision making.

The soft services facilities management market is set to expand driven by a rapid increase in infrastructure development. This growth is fueled by heightened government investments and public-private partnerships aimed at stimulating economic growth and modernizing urban infrastructure. Soft services facilities management plays a critical role in supporting infrastructure development by ensuring the upkeep, cleanliness, security, and efficient operation of construction sites and completed projects. For example, the Office for National Statistics reported in November 2023 that annual construction new orders in the UK rose from $92.99 billion (£72,578 million) in 2021 to $103.58 billion (£80,837 million) in 2022, indicating sustained growth in the construction sector and thereby boosting demand for soft services facilities management.

Leading companies in the soft services facility management market are focusing on innovation to provide enhanced solutions, including comprehensive home services designed to deliver high-quality and cost-effective residential maintenance. Home services encompass a range of tasks such as cleaning, plumbing, electrical work, and landscaping aimed at maintaining and improving residential properties. For instance, Infracare Facilities Management launched Infracare Home Services in March 2023, offering tailored residential maintenance solutions with features such as round-the-clock customer support, skilled professionals, and customizable service packages to meet individual homeowner needs.

In November 2022, EMK Capital, a UK-based private equity firm, acquired a majority stake in Service Key S.p.A. This acquisition positions EMK Capital for growth and diversification within the facility management sector, leveraging Service Key's expertise in providing both soft and hard facility management services. Service Key S.p.A., headquartered in Italy, is recognized for its comprehensive facility management offerings tailored to meet the needs of diverse clients.

Major companies operating in the soft services facilities management market are Compass Group, CBRE Group, Johnson Controls International plc, Sodexo S.A, Jones Lang LaSalle Incorporated, G4S Secure Solutions, Allied Universal, Aramark, OCS Group, Ecolab Inc., Securitas AB, ISS World, EMCOR Group Inc., Updater Services (UDS), Cushman And Wakefield plc., Cintas Corporation, Mitie Group, Apleona HSG, Tenon Group, Continuum Services, Camelot Facility Solutions, Knight Facilities Management Inc., Entire Facilities Management, Spotless Group Holdings Limited, BESIX Group.

Asia-Pacific was the largest region in the soft services facilities management market in 2024. The regions covered in the soft services facilities management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the soft services facilities management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Soft services facilities management encompasses the management and provision of non-technical services within a facility, aimed at improving comfort, cleanliness, and aesthetic appeal. These services contribute significantly to the overall well-being and operational efficiency of the facility.

The main types of soft services facilities management include office support and landscaping services, cleaning services, catering services, security services, and other soft FM services. Office support services involve administrative tasks such as reception duties, mail handling, and document management, while landscaping services focus on maintaining outdoor areas such as gardens and lawns. These services can be managed either in-house or outsourced, catering to a diverse range of end users including commercial enterprises, institutional facilities, public infrastructure, industrial sectors, and others.

The soft services facilities management market research report is one of a series of new reports that provides soft services facilities management market statistics, including soft services facilities management industry global market size, regional shares, competitors with a soft services facilities management market share, detailed soft services facilities management market segments, market trends and opportunities, and any further data you may need to thrive in the soft services facilities management industry. This soft services facilities management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The soft services facilities management market includes revenues earned by entities by providing services such as non-technical support services such as cleaning, security, landscaping, waste management, pest control, and catering. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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