End User Experience Monitoring (EUEM) Market Report 2024

The end user experience monitoring (EUEM) market size has grown exponentially in recent years. It will grow from $2.86 billion in 2023 to $3.46 billion in 2024 at a compound annual growth rate (CAGR) of 20.9%. The growth observed in the historic period can be attributed to several factors, including the emergence of advanced analytics and AI-driven solutions, expansion of digital and mobile channels, rapid urbanization, and an increasing focus on enhancing the capabilities of agents to deliver better end-user experiences.

The end user experience monitoring (EUEM) market size is expected to see exponential growth in the next few years. It will grow to $7.41 billion in 2028 at a compound annual growth rate (CAGR) of 21%. The anticipated growth in the forecast period can be attributed to several key factors, including an increasing emphasis on enhancing customer experience, rising demand for monitoring devices and applications, the rapid shift towards remote work arrangements, and the broader trend of digital transformation with a user-centric focus. Major trends expected in the forecast period include heightened investment in advanced technology across various industries, the integration of artificial intelligence and machine learning into end user experience monitoring (EUEM) solutions, and ongoing product innovations aimed at improving monitoring capabilities and user satisfaction. These trends are set to drive innovation and evolution within the EUEM market.

The growth of the user experience monitoring (EUEM) market is driven by the increasing adoption of remote work. Remote work refers to employees performing their duties outside traditional office environments, often from home or other preferred locations. This shift is facilitated by benefits such as fewer interruptions, flexible schedules, reduced commute times, and lower overhead costs. User experience monitoring in remote work environments ensures seamless performance and productivity by tracking and analyzing how employees interact with digital tools. For example, in early 2023, approximately 40% of employed adults in the UK reported working remotely at least once in the past seven days, reflecting the trend driving the user experience monitoring (EUEM) market.

Leading companies in the EUEM market are innovating with solutions such as enterprise-grade platforms designed to proactively monitor, diagnose, and report issues affecting end-user experiences across IT infrastructures. These solutions play a critical role in maintaining optimal performance and enhancing user satisfaction. For instance, eG Innovations Inc., a US-based provider of EUEM solutions, launched eG Enterprise v7.2 in March 2023. This latest version serves as a comprehensive observability solution for modern IT environments, offering advanced monitoring capabilities for digital workspaces, web applications, cloud deployments, and enterprise/SaaS applications. The update includes architectural enhancements such as centralized agent deployment, a new incident management interface, and improved remote control capabilities.

In December 2021, Broadcom Inc., a US technology company, acquired AppNeta Inc., enriching its DX NetOps network monitoring solutions with AppNeta's digital experience management (DEM) capabilities. AppNeta Inc., based in the US, specializes in end-user experience monitoring solutions.

Major companies operating in the end user experience monitoring (EUEM) market are International Business Machines Corporation, Oracle Corporation, Broadcom Inc., SAP SE, Lumen Technologies Inc., Splunk Inc., BMC Software Inc., Micro Focus International, Datadog Inc., Dynatrace LLC, New Relic Inc., Riverbed Holdings Inc., AppDynamics Inc., Nexthink SA, SmartBear Software Inc., Catchpoint Systems Inc., Lakeside Software LLC, eG Innovations Inc., Aternity LLC, Instana Inc., AppNeta, CA Technologies, Stackify LLC.

North America was the largest region in the end user experience monitoring (EUEM) market in 2023. Europe is expected to be the fastest-growing region in the forecast period. The regions covered in the end user experience monitoring (EUEM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the end user experience monitoring (EUEM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

End user experience monitoring (EUEM) involves the practice of monitoring and managing the performance and quality of the experiences that end users have while interacting with applications and services. This approach entails gathering data from the user's perspective to assess how they perceive the software, network, and infrastructure. The collected data encompasses metrics related to application performance, system responsiveness, availability, and overall user satisfaction.

The primary components of end user experience monitoring (EUEM) include products and services. Enterprise user experience management (EUEM) products are software solutions specifically designed to monitor and optimize the digital experiences of users within enterprise IT environments. These solutions can be deployed both on the cloud and on-premises, catering to small and medium-sized enterprises (SMEs) as well as large enterprises. They support both web and mobile access and find application across various sectors such as banking, financial services, insurance, IT and telecommunications, government and public sectors, retail and consumer goods, healthcare and life sciences, among others.

The end user experience monitoring (EUEM) market research report is one of a series of new reports that provides end user experience monitoring (EUEM) market statistics, including end user experience monitoring (EUEM) industry global market size, regional shares, competitors with a end user experience monitoring (EUEM) market share, detailed end user experience monitoring (EUEM) market segments, market trends and opportunities, and any further data you may need to thrive in the end user experience monitoring (EUEM) industry. This end user experience monitoring (EUEM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The end user experience monitoring (EUEM) market consists of revenues earned by entities by providing services such as performance optimization, user experience consulting, incident management, and custom reporting and analytics. The market value includes the value of related goods sold by the service provider or included within the service offering. The user experience monitoring (EUEM) market also includes sales of application performance monitoring (APM) tools, user behavior analytics tools, synthetic monitoring tools, real user monitoring (RUM) tools, and session replay tools. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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