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Customer Experience Management Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2031 - By Product, Technology, Grade, Application, End-user, Region: (North America, Europe, Asia Pacific, Latin America and Middle East and Africa)

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    Report

  • 323 Pages
  • September 2024
  • Region: Global
  • Fairfield Market Research
  • ID: 6003934
Description Jump to:
The Customer Experience Management (CEM) market, valued at USD 11.91 billion in 2024, is expected to grow at a 13.80% CAGR, reaching USD 29.58 billion by 2031. Fueled by advancements in technology and a strategic focus on enhancing customer interactions, industries such as IT, telecom, and healthcare are increasingly relying on CEM systems. This growth is sustained by a robust Compound Annual Growth Rate, reflecting a strong demand for tools that enrich customer service and loyalty.

Navigating Through Global Challenges

The past years have brought unprecedented challenges that reshaped the global business Analysis, notably during the global health crisis. During this period, the importance of effective customer experience management came to the forefront, especially within the healthcare sector. Businesses across various sectors realized the necessity of CEM systems to maintain continuity and adapt to new customer service paradigms, prompting a rapid integration of these systems to handle increased customer interactions and service demands.

Technological Advancements Driving Customer Experience

As the market expands, so does the integration of cutting-edge technologies aimed at enhancing the customer journey. Modern CEM systems are crucial in ensuring that the path from initial engagement to service delivery is seamless and satisfying. These systems enhance website navigation, optimize load times, and adjust content to be device-specific, directly improving the overall user experience. This streamlined approach not only enhances customer satisfaction but also fosters loyalty by providing a consistently positive experience.

The Role of Innovation in Customer Retention

In today's competitive Analysis, retaining customers and cultivating loyalty are paramount. CEM systems play a vital role in this endeavor by providing detailed insights into the customer's journey, from browsing through to purchase. These systems ensure that each step of the process is efficient, enhancing customer retention through positive feedback and repeat interactions. Industries such as IT and telecom are at the forefront of adopting these innovative solutions, leveraging artificial intelligence, machine learning, and predictive analytics to foster deep customer engagement and satisfaction.

Challenges to Market Growth

Despite its promising growth trajectory, the CEM market faces several challenges that could temper its expansion. The initial and ongoing investment in advanced CEM systems poses a significant barrier, particularly for businesses grappling with the financial impacts of global economic shifts. Additionally, the rising threat of cybercrime and data breaches, especially in data-intensive sectors like IT and telecom, raises serious concerns about data security and privacy. These sectors are compelled to navigate a complex Analysis of global data protection regulations, which could restrict market growth without careful compliance and robust security measures.

Opportunities for Market Innovation

Looking ahead, the CEM market is brimming with opportunities for innovation. The integration of artificial intelligence and augmented reality into CEM systems opens new avenues for enhancing the customer experience. These technologies not only make interactions more engaging but also provide businesses with deeper insights into customer preferences and pain points, allowing for more targeted and effective responses.

The Strategic Importance of Customer Experience in Business Growth

As digital transformation continues to permeate every industry, the importance of effective customer experience management cannot be overstated. Businesses that prioritize advanced CEM systems can expect to see substantial benefits in customer retention, satisfaction, and overall market competitiveness. The strategic implementation of these systems, coupled with a proactive approach to innovation and customer engagement, is essential for any business aiming to thrive in today's fast-paced market environment.

Competitive Analysis

  • IBM
  • SAP
  • ORACLE
  • AVAYA
  • OPENTEXT
  • ADOBE
  • VERINT SYSTEMS
  • TERADATA
  • TECH MAHINDRA
  • NOKIA

Key Segments:

By Components

  • Solution
  • Omnichannel
  • Machine Learning
  • Analytics
  • Workforce Optimization
  • Service
  • Professional Services
  • Managed Services

By Deployment

  • On-premise
  • Cloud

By Vertical

  • BFSI
  • IT and Telecom
  • Automotive
  • Healthcare
  • Retail
  • Transportation & Logistics
  • Travel and Hospitality
  • Public Sector
  • Media & Entertainment

By Organization Size

  • Small and Medium Enterprises (SMEs)
  • Large Enterprises

By Touchpoint

  • Websites
  • Stores
  • Call Centers
  • Mobile Apps
  • Social Media
  • Emails
  • Virtual Assistants


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Table of Contents

1. Executive Summary
1.1. Global Customer Experience Management Market Snapshot
1.2. Future Projections
1.3. Key Market Trends
1.4. Regional Snapshot, by Value, 2024
1.5. Analyst Recommendations
2. Market Overview
2.1. Market Definitions and Segmentations
2.2. Market Dynamics
2.2.1. Drivers
2.2.2. Restraints
2.2.3. Market Opportunities
2.3. Value Chain Analysis
2.4. Porter’s Five Forces Analysis
2.5. COVID-19 Impact Analysis
2.5.1. Supply
2.5.2. Demand
2.6. Impact of Ukraine-Russia Conflict
2.7. Economic Overview
2.7.1. World Economic Projections
2.8. PESTLE Analysis
3. Global Customer Experience Management Market Outlook, 2019 - 2031
3.1. Global Customer Experience Management Market Outlook, by Components, Value (US$ Bn), 2019 - 2031
3.1.1. Key Highlights
3.1.1.1. Solution
3.1.1.1.1. Omnichannel
3.1.1.1.2. Machine Learning
3.1.1.1.3. Analytics
3.1.1.1.4. Workforce Optimization
3.1.1.2. Service
3.1.1.3. Professional Services
3.1.1.3.1. Managed Services
3.2. Global Customer Experience Management Market Outlook, by Deployment, Value (US$ Bn), 2019 - 2031
3.2.1. Key Highlights
3.2.1.1. On-premise
3.2.1.2. Cloud
3.3. Global Customer Experience Management Market Outlook, by Vertical, Value (US$ Bn), 2019 - 2031
3.3.1. Key Highlights
3.3.1.1. BFSI
3.3.1.2. IT and Telecom
3.3.1.3. Automotive
3.3.1.4. Healthcare
3.3.1.5. Retail
3.3.1.6. Transportation & Logistics
3.3.1.7. Travel and Hospitality
3.3.1.8. Public Sector
3.3.1.9. Media & Entertainment
3.4. Global Customer Experience Management Market Outlook, by Organization Size, Value (US$ Bn), 2019 - 2031
3.4.1. Key Highlights
3.4.1.1. Small and Medium Enterprises (SMEs)
3.4.1.2. Large Enterprises
3.5. Global Customer Experience Management Market Outlook, by Touchpoint, Value (US$ Bn), 2019 - 2031
3.5.1. Key Highlights
3.5.1.1. Websites
3.5.1.2. Stores
3.5.1.3. Call Centers
3.5.1.4. Mobile Apps
3.5.1.5. Social Media
3.5.1.6. Emails
3.5.1.7. Virtual Assistants
3.6. Global Customer Experience Management Market Outlook, by Region, Value (US$ Bn), 2019 - 2031
3.6.1. Key Highlights
3.6.1.1. North America
3.6.1.2. Europe
3.6.1.3. Asia Pacific
3.6.1.4. Latin America
3.6.1.5. Middle East & Africa
4. North America Customer Experience Management Market Outlook, 2019 - 2031
4.1. North America Customer Experience Management Market Outlook, by Components, Value (US$ Bn), 2019 - 2031
4.1.1. Key Highlights
4.1.1.1. Solution
4.1.1.1.1. Omnichannel
4.1.1.1.2. Machine Learning
4.1.1.1.3. Analytics
4.1.1.1.4. Workforce Optimization
4.1.1.2. Service
4.1.1.3. Professional Services
4.1.1.3.1. Managed Services
4.2. North America Customer Experience Management Market Outlook, by Deployment, Value (US$ Bn), 2019 - 2031
4.2.1. Key Highlights
4.2.1.1. On-premise
4.2.1.2. Cloud
4.3. North America Customer Experience Management Market Outlook, by Vertical, Value (US$ Bn), 2019 - 2031
4.3.1. Key Highlights
4.3.1.1. BFSI
4.3.1.2. IT and Telecom
4.3.1.3. Automotive
4.3.1.4. Healthcare
4.3.1.5. Retail
4.3.1.6. Transportation & Logistics
4.3.1.7. Travel and Hospitality
4.3.1.8. Public Sector
4.3.1.9. Media & Entertainment
4.4. North America Customer Experience Management Market Outlook, by Organization Size, Value (US$ Bn), 2019 - 2031
4.4.1. Key Highlights
4.4.1.1. Small and Medium Enterprises (SMEs)
4.4.1.2. Large Enterprises
4.5. North America Customer Experience Management Market Outlook, by Touchpoint, Value (US$ Bn), 2019 - 2031
4.5.1. Key Highlights
4.5.1.1. Websites
4.5.1.2. Stores
4.5.1.3. Call Centers
4.5.1.4. Mobile Apps
4.5.1.5. Social Media
4.5.1.6. Emails
4.5.1.7. Virtual Assistants
4.6. North America Customer Experience Management Market Outlook, by Country, Value (US$ Bn), 2019 - 2031
4.6.1. Key Highlights
4.6.1.1. U.S. Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
4.6.1.2. U.S. Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
4.6.1.3. U.S. Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
4.6.1.4. U.S. Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
4.6.1.5. U.S. Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
4.6.1.6. Canada Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
4.6.1.7. Canada Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
4.6.1.8. Canada Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
4.6.1.9. Canada Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
4.6.1.10. Canada Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
4.6.2. BPS Analysis/Market Attractiveness Analysis
5. Europe Customer Experience Management Market Outlook, 2019 - 2031
5.1. Europe Customer Experience Management Market Outlook, by Components, Value (US$ Bn), 2019 - 2031
5.1.1. Key Highlights
5.1.1.1. Solution
5.1.1.1.1. Omnichannel
5.1.1.1.2. Machine Learning
5.1.1.1.3. Analytics
5.1.1.1.4. Workforce Optimization
5.1.1.2. Service
5.1.1.3. Professional Services
5.1.1.3.1. Managed Services
5.2. Europe Customer Experience Management Market Outlook, by Deployment, Value (US$ Bn), 2019 - 2031
5.2.1. Key Highlights
5.2.1.1. On-premise
5.2.1.2. Cloud
5.3. Europe Customer Experience Management Market Outlook, by Vertical, Value (US$ Bn), 2019 - 2031
5.3.1. Key Highlights
5.3.1.1. BFSI
5.3.1.2. IT and Telecom
5.3.1.3. Automotive
5.3.1.4. Healthcare
5.3.1.5. Retail
5.3.1.6. Transportation & Logistics
5.3.1.7. Travel and Hospitality
5.3.1.8. Public Sector
5.3.1.9. Media & Entertainment
5.4. Europe Customer Experience Management Market Outlook, by Organization Size, Value (US$ Bn), 2019 - 2031
5.4.1. Key Highlights
5.4.1.1. Small and Medium Enterprises (SMEs)
5.4.1.2. Large Enterprises
5.5. Europe Customer Experience Management Market Outlook, by Touchpoint, Value (US$ Bn), 2019 - 2031
5.5.1. Key Highlights
5.5.1.1. Websites
5.5.1.2. Stores
5.5.1.3. Call Centers
5.5.1.4. Mobile Apps
5.5.1.5. Social Media
5.5.1.6. Emails
5.5.1.7. Virtual Assistants
5.5.2. BPS Analysis/Market Attractiveness Analysis
5.6. Europe Customer Experience Management Market Outlook, by Country, Value (US$ Bn), 2019 - 2031
5.6.1. Key Highlights
5.6.1.1. Germany Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
5.6.1.2. Germany Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
5.6.1.3. Germany Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
5.6.1.4. Germany Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
5.6.1.5. Germany Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
5.6.1.6. U.K. Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
5.6.1.7. U.K. Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
5.6.1.8. U.K. Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
5.6.1.9. U.K. Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
5.6.1.10. U.K. Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
5.6.1.11. France Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
5.6.1.12. France Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
5.6.1.13. France Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
5.6.1.14. France Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
5.6.1.15. France Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
5.6.1.16. Italy Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
5.6.1.17. Italy Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
5.6.1.18. Italy Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
5.6.1.19. Italy Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
5.6.1.20. Italy Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
5.6.1.21. Turkey Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
5.6.1.22. Turkey Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
5.6.1.23. Turkey Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
5.6.1.24. Turkey Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
5.6.1.25. Turkey Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
5.6.1.26. Russia Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
5.6.1.27. Russia Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
5.6.1.28. Russia Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
5.6.1.29. Russia Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
5.6.1.30. Russia Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
5.6.1.31. Rest of Europe Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
5.6.1.32. Rest of Europe Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
5.6.1.33. Rest of Europe Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
5.6.1.34. Rest of Europe Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
5.6.1.35. Rest of Europe Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
5.6.2. BPS Analysis/Market Attractiveness Analysis
6. Asia Pacific Customer Experience Management Market Outlook, 2019 - 2031
6.1. Asia Pacific Customer Experience Management Market Outlook, by Components, Value (US$ Bn), 2019 - 2031
6.1.1. Key Highlights
6.1.1.1. Solution
6.1.1.1.1. Omnichannel
6.1.1.1.2. Machine Learning
6.1.1.1.3. Analytics
6.1.1.1.4. Workforce Optimization
6.1.1.2. Service
6.1.1.3. Professional Services
6.1.1.3.1. Managed Services
6.2. Asia Pacific Customer Experience Management Market Outlook, by Deployment, Value (US$ Bn), 2019 - 2031
6.2.1. Key Highlights
6.2.1.1. On-premise
6.2.1.2. Cloud
6.3. Asia Pacific Customer Experience Management Market Outlook, by Vertical, Value (US$ Bn), 2019 - 2031
6.3.1. Key Highlights
6.3.1.1. BFSI
6.3.1.2. IT and Telecom
6.3.1.3. Automotive
6.3.1.4. Healthcare
6.3.1.5. Retail
6.3.1.6. Transportation & Logistics
6.3.1.7. Travel and Hospitality
6.3.1.8. Public Sector
6.3.1.9. Media & Entertainment
6.4. Asia Pacific Customer Experience Management Market Outlook, by Organization Size, Value (US$ Bn), 2019 - 2031
6.4.1. Key Highlights
6.4.1.1. Small and Medium Enterprises (SMEs)
6.4.1.2. Large Enterprises
6.5. Asia Pacific Customer Experience Management Market Outlook, by Touchpoint, Value (US$ Bn), 2019 - 2031
6.5.1. Key Highlights
6.5.1.1. Websites
6.5.1.2. Stores
6.5.1.3. Call Centers
6.5.1.4. Mobile Apps
6.5.1.5. Social Media
6.5.1.6. Emails
6.5.1.7. Virtual Assistants
6.5.2. BPS Analysis/Market Attractiveness Analysis
6.6. Asia Pacific Customer Experience Management Market Outlook, by Country, Value (US$ Bn), 2019 - 2031
6.6.1. Key Highlights
6.6.1.1. China Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
6.6.1.2. China Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
6.6.1.3. China Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
6.6.1.4. China Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
6.6.1.5. China Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
6.6.1.6. Japan Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
6.6.1.7. Japan Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
6.6.1.8. Japan Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
6.6.1.9. Japan Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
6.6.1.10. Japan Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
6.6.1.11. South Korea Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
6.6.1.12. South Korea Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
6.6.1.13. South Korea Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
6.6.1.14. South Korea Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
6.6.1.15. South Korea Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
6.6.1.16. India Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
6.6.1.17. India Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
6.6.1.18. India Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
6.6.1.19. India Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
6.6.1.20. India Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
6.6.1.21. Southeast Asia Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
6.6.1.22. Southeast Asia Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
6.6.1.23. Southeast Asia Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
6.6.1.24. Southeast Asia Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
6.6.1.25. Southeast Asia Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
6.6.1.26. Rest of Asia Pacific Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
6.6.1.27. Rest of Asia Pacific Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
6.6.1.28. Rest of Asia Pacific Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
6.6.1.29. Rest of Asia Pacific Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
6.6.1.30. Rest of Asia Pacific Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
6.6.2. BPS Analysis/Market Attractiveness Analysis
7. Latin America Customer Experience Management Market Outlook, 2019 - 2031
7.1. Latin America Customer Experience Management Market Outlook, by Components, Value (US$ Bn), 2019 - 2031
7.1.1. Key Highlights
7.1.1.1. Solution
7.1.1.1.1. Omnichannel
7.1.1.1.2. Machine Learning
7.1.1.1.3. Analytics
7.1.1.1.4. Workforce Optimization
7.1.1.2. Service
7.1.1.3. Professional Services
7.1.1.3.1. Managed Services
7.2. Latin America Customer Experience Management Market Outlook, by Deployment, Value (US$ Bn), 2019 - 2031
7.2.1.1. On-premise
7.2.1.2. Cloud
7.3. Latin America Customer Experience Management Market Outlook, by Vertical, Value (US$ Bn), 2019 - 2031
7.3.1. Key Highlights
7.3.1.1. BFSI
7.3.1.2. IT and Telecom
7.3.1.3. Automotive
7.3.1.4. Healthcare
7.3.1.5. Retail
7.3.1.6. Transportation & Logistics
7.3.1.7. Travel and Hospitality
7.3.1.8. Public Sector
7.3.1.9. Media & Entertainment
7.4. Latin America Customer Experience Management Market Outlook, by Organization Size, Value (US$ Bn), 2019 - 2031
7.4.1. Key Highlights
7.4.1.1. Small and Medium Enterprises (SMEs)
7.4.1.2. Large Enterprises
7.5. Latin America Customer Experience Management Market Outlook, by Touchpoint, Value (US$ Bn), 2019 - 2031
7.5.1. Key Highlights
7.5.1.1. Websites
7.5.1.2. Stores
7.5.1.3. Call Centers
7.5.1.4. Mobile Apps
7.5.1.5. Social Media
7.5.1.6. Emails
7.5.1.7. Virtual Assistants
7.5.2. BPS Analysis/Market Attractiveness Analysis
7.6. Latin America Customer Experience Management Market Outlook, by Country, Value (US$ Bn), 2019 - 2031
7.6.1. Key Highlights
7.6.1.1. Brazil Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
7.6.1.2. Brazil Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
7.6.1.3. Brazil Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
7.6.1.4. Brazil Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
7.6.1.5. Brazil Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
7.6.1.6. Mexico Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
7.6.1.7. Mexico Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
7.6.1.8. Mexico Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
7.6.1.9. Mexico Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
7.6.1.10. Mexico Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
7.6.1.11. Argentina Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
7.6.1.12. Argentina Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
7.6.1.13. Argentina Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
7.6.1.14. Argentina Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
7.6.1.15. Argentina Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
7.6.1.16. Rest of Latin America Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
7.6.1.17. Rest of Latin America Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
7.6.1.18. Rest of Latin America Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
7.6.1.19. Rest of Latin America Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
7.6.1.20. Rest of Latin America Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
7.6.2. BPS Analysis/Market Attractiveness Analysis
8. Middle East & Africa Customer Experience Management Market Outlook, 2019 - 2031
8.1. Middle East & Africa Customer Experience Management Market Outlook, by Components, Value (US$ Bn), 2019 - 2031
8.1.1. Key Highlights
8.1.1.1. Solution
8.1.1.1.1. Omnichannel
8.1.1.1.2. Machine Learning
8.1.1.1.3. Analytics
8.1.1.1.4. Workforce Optimization
8.1.1.2. Service
8.1.1.3. Professional Services
8.1.1.3.1. Managed Services
8.2. Middle East & Africa Customer Experience Management Market Outlook, by Deployment, Value (US$ Bn), 2019 - 2031
8.2.1. Key Highlights
8.2.1.1. On-premise
8.2.1.2. Cloud
8.3. Middle East & Africa Customer Experience Management Market Outlook, by Vertical, Value (US$ Bn), 2019 - 2031
8.3.1. Key Highlights
8.3.1.1. BFSI
8.3.1.2. IT and Telecom
8.3.1.3. Automotive
8.3.1.4. Healthcare
8.3.1.5. Retail
8.3.1.6. Transportation & Logistics
8.3.1.7. Travel and Hospitality
8.3.1.8. Public Sector
8.3.1.9. Media & Entertainment
8.4. Middle East & Africa Customer Experience Management Market Outlook, by Organization Size, Value (US$ Bn), 2019 - 2031
8.4.1. Key Highlights
8.4.1.1. Small and Medium Enterprises (SMEs)
8.4.1.2. Large Enterprises
8.5. Middle East & Africa Customer Experience Management Market Outlook, by Touchpoint, Value (US$ Bn), 2019 - 2031
8.5.1. Key Highlights
8.5.1.1. Websites
8.5.1.2. Stores
8.5.1.3. Call Centers
8.5.1.4. Mobile Apps
8.5.1.5. Social Media
8.5.1.6. Emails
8.5.1.7. Virtual Assistants
8.5.2. BPS Analysis/Market Attractiveness Analysis
8.6. Middle East & Africa Customer Experience Management Market Outlook, by Country, Value (US$ Bn), 2019 - 2031
8.6.1. Key Highlights
8.6.1.1. GCC Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
8.6.1.2. GCC Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
8.6.1.3. GCC Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
8.6.1.4. GCC Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
8.6.1.5. GCC Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
8.6.1.6. South Africa Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
8.6.1.7. South Africa Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
8.6.1.8. South Africa Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
8.6.1.9. South Africa Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
8.6.1.10. South Africa Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
8.6.1.11. Egypt Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
8.6.1.12. Egypt Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
8.6.1.13. Egypt Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
8.6.1.14. Egypt Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
8.6.1.15. Egypt Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
8.6.1.16. Nigeria Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
8.6.1.17. Nigeria Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
8.6.1.18. Nigeria Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
8.6.1.19. Nigeria Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
8.6.1.20. Nigeria Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
8.6.1.21. Rest of Middle East & Africa Customer Experience Management Market by Components, Value (US$ Bn), 2019 - 2031
8.6.1.22. Rest of Middle East & Africa Customer Experience Management Market by Deployment, Value (US$ Bn), 2019 - 2031
8.6.1.23. Rest of Middle East & Africa Customer Experience Management Market by Vertical, Value (US$ Bn), 2019 - 2031
8.6.1.24. Rest of Middle East & Africa Customer Experience Management Market by Organization Size, Value (US$ Bn), 2019 - 2031
8.6.1.25. Rest of Middle East & Africa Customer Experience Management Market by Touchpoint, Value (US$ Bn), 2019 - 2031
8.6.2. BPS Analysis/Market Attractiveness Analysis
9. Competitive Landscape
9.1. By Vertical vs by Deployment Heat map
9.2. Manufacturer vs by Deployment Heat map
9.3. Company Market Share Analysis, 2024
9.4. Competitive Dashboard
9.5. Company Profiles
9.5.1. IBM
9.5.1.1. Company Overview
9.5.1.2. Product Portfolio
9.5.1.3. Financial Overview
9.5.1.4. Business Strategies and Development
9.5.2. SAP
9.5.2.1. Company Overview
9.5.2.2. Product Portfolio
9.5.2.3. Financial Overview
9.5.2.4. Business Strategies and Development
9.5.3. ORACLE
9.5.3.1. Company Overview
9.5.3.2. Product Portfolio
9.5.3.3. Financial Overview
9.5.3.4. Business Strategies and Development
9.5.4. AVAYA
9.5.4.1. Company Overview
9.5.4.2. Product Portfolio
9.5.4.3. Financial Overview
9.5.4.4. Business Strategies and Development
9.5.5. OPENTEXT
9.5.5.1. Company Overview
9.5.5.2. Product Portfolio
9.5.5.3. Financial Overview
9.5.5.4. Business Strategies and Development
9.5.6. ADOBE
9.5.6.1. Company Overview
9.5.6.2. Product Portfolio
9.5.6.3. Financial Overview
9.5.6.4. Business Strategies and Development
9.5.7. VERINT SYSTEMS
9.5.7.1. Company Overview
9.5.7.2. Product Portfolio
9.5.7.3. Financial Overview
9.5.7.4. Business Strategies and Development
9.5.8. TERADATA
9.5.8.1. Company Overview
9.5.8.2. Product Portfolio
9.5.8.3. Financial Overview
9.5.8.4. Business Strategies and Development
9.5.9. TECH MAHINDRA
9.5.9.1. Company Overview
9.5.9.2. Product Portfolio
9.5.9.3. Financial Overview
9.5.9.4. Business Strategies and Development
9.5.10. NOKIA
9.5.10.1. Company Overview
9.5.10.2. Product Portfolio
9.5.10.3. Financial Overview
9.5.10.4. Business Strategies and Development
10. Appendix
10.1. Research Methodology
10.2. Report Assumptions
10.3. Acronyms and Abbreviations

Companies Mentioned

  • IBM
  • SAP
  • ORACLE
  • AVAYA
  • OPENTEXT
  • ADOBE
  • VERINT SYSTEMS
  • TERADATA
  • TECH MAHINDRA
  • NOKIA

Methodology

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