The analyst Retail Channel Series: UK Online Retailing 2023-2028 report offers comprehensive insight and analysis of the online channel in the UK, the main trends and hot issues, major players and consumer shopping behaviour.
The UK online market returned to positive growth in 2023, yet has failed to recover from a deep decline in 2022. In tandem to inflation boosted sales growth from essential sectors, clothing & footwear the UK's largest sector for online spend, returned to single-digit growth, boosting the total online market performance.
The UK online market returned to positive growth in 2023, yet has failed to recover from a deep decline in 2022. In tandem to inflation boosted sales growth from essential sectors, clothing & footwear the UK's largest sector for online spend, returned to single-digit growth, boosting the total online market performance.
Key Highlights
- The UK Online Market will grow at a slower CAGR between 2023 to 2028.
- Third-party pickup fulfilment growth between 2023-2028 will outpace click & collect in non-food sectors
- Amazon has retained its position as the UK's leading online retailer but will face increasing competition from direct-to-consumer marketplaces.
Scope
- The UK Online Retailing report provides a comprehensive analysis and forecast of the online channel, offering insights into consumer behaviour, economic factors affecting the channel and retailer performance.
- This report aims to serve as a valuable resource for retail businesses, investors, policymakers, and other stakeholders interested in the future of the online market in the UK.
Reasons to Buy
- Use our in-depth consumer and market insight to learn about the growth of different sectors online and the issues affecting the online market to ensure you capitalise on high growth areas such as click & collect and third-party pickup in a given sector.
- Understand why and how consumers shop online for different products to capitalise on the growth in the online market.
- Understand which retailers have the most popular online propositions in each sector, enabling you to better compete with market leading players and enhance your own online propositions.
Table of Contents
- Executive summary
- KEY TRENDS
- Market drivers
- Market inhibitors
- Key Trends: Fulfilment methods
- Key Trends: Returns
- Key Trends: Social Media
- Key Trends: Subscription Models
- Strategies for success
- MARKET SIZE AND FORECASTS 2020-2025
- UK Online Market, five year growth 2018, 2023 & 2028
- UK Online Market Size, 2018-2028
- UK Online Growth vs Total Retail Growth, 2018-2028
- UK Online Share of Total Retail, 2018-2028
- UK Online Non-Food Share of Non-Food Retail, 2018-2028
- UK Fulfilment Method Share of Online Retail, 2018, 2023, & 2028
- SECTOR PERFORMANCE AND FORECASTS 2022-2028
- Key sector trends
- UK Online Sector Growth %, 2023-2028
- UK Online Market by Sector %, 2018-2028
- UK Online Market Sector Value and Forecast, 2018, 2023 & 2028
- UK Online Sector Penetration %, 2023
- UK Click & Collect Sector Sales, 2018, 2023 & 2028
- UK Third-Party Pickup Sector Sales, 2018, 2023 & 2028
- UK Online Returns Market by Sector, 2018, 2023 & 2028
- UK Online Clothing & Footwear Market, 2018-2028
- UK Clothing & Footwear Market Growth by Channel, 2023-2028
- UK Online Food & Grocery Market, 2018-2028
- UK Food & Grocery Market Growth by Channel, 2023-2028
- UK Online Electricals Market, 2018-2028
- UK Electricals Market Growth by Channel, 2023-2028
- UK Online Health & Beauty Market, 2018-2028
- UK Health & Beauty Market Growth by Channel, 2023-2028
- UK Online Furniture & Floorcoverings Market, 2018-2028
- UK Furniture & Floorcoverings Market Growth by Channel, 2023-2028
- UK Online Homewares Market, 2018-2028
- UK Homewares Market Growth by Channel, 2023-2028
- UK Online DIY & Gardening Market, 2018-2028
- UK DIY & Gardening Market Growth by Channel, 2023-2028
- UK Online Other Market, 2018-2028
- UK Other Market Growth by Channel, 2023-2028
- COMPETITIVE LANDSCAPE: RETAILER USAGE
- Top 10 retailers purchased from by sector, 2023
- Market Shares of Top 10 UK Online Retailers, 2022, 2023 & 2024
- Top 10 Retailers Purchased from by Sector, 2024
- CONSUMERS
- Key consumer trends
- UK Online Shopper Penetration & Profile, 2024
- UK Online Books Shopper Penetration, 2024
- UK Online Clothing & Footwear Shopper Penetration, 2024
- UK Online DIY & Gardening Shopper Penetration, 2024
- UK Online Electricals Shopper Penetration, 2024
- UK Online Entertainment Shopper Penetration, 2024
- UK Online Fashion Accessories Shopper Penetration, 2024
- UK Online Fine Jewellery Shopper Penetration, 2024
- UK Online Food & Grocery Shopper Penetration, 2024
- UK Online Footwear Shopper Penetration, 2024
- UK Online Furniture & Floorcoverings Shopper Penetration, 2024
- UK Online Gardening Shopper Penetration, 2024
- UK Online Greeting Cards Shopper Penetration, 2024
- UK Online Health & Beauty Shopper Penetration, 2024
- UK Online Homewares Shopper Penetration, 2024
- UK Online Pet Care Shopper Penetration, 2024
- UK Online Sports Equipment Shopper Penetration, 2024
- UK Online Stationery Shopper Penetration, 2024
- UK Online Toys & Games Shopper Penetration, 2024
- Channel Preference
- Online Shopping Drivers, 2024
- Online Shopping Drivers, 2024
- Device Penetration, 2024
- Online Order Fulfilment, 2024
- Online Returns Method Usage, 2024
- Drivers of Online Clothing & Footwear Returns, 2024
- Rapid Delivery Services Usage, 2024
- METHODOLOGY, DEFINITIONS AND CONTACTS
- Methodology
- Definitions
- Contact the Publisher
- UK Online Market Sector Value and Forecast, 2018, 2023 & 2028
- UK Click & Collect Sector Sales, 2018, 2023 & 2028
- UK Third-Party Pickup Sector Sales, 2018, 2023 & 2028
- UK Online Returns Market by Sector, 2018, 2023 & 2028
- Top 10 UK Online Retailers, 2023
- Online Shopping Drivers % by demographic, 2024
- Device Penetration, 2024
- Online Order Fulfilment, 2024
- Rapid delivery services usage by demographic, 2024
- UK Click & Collect Expenditure by Sector, 2023 & 2028
- Value of Returns by Sector, 2023 & 2028
- Twelve Month Average of Influence of Social Media on Online Purchases, 2020, 2021, 2022 & 2023
- Social Media Channels Influencing Online Purchases, 2021, 2022, 2023 & 2024
- UK Online Market GBPm, 2018, 2023 & 2028
- UK Online Market Value GBPm, 2018, 2023 & 2028
- UK Online Market Annual Growth %, 2018-2028
- UK Online Growth vs Total Retail Growth, 2018-2028
- UK Online Share of Total Retail %, 2018-2028
- UK Online Non-Food Share of Non-Food Retail %, 2018-2028
- UK Fulfilment Method Share of Online Retail %, 2018, 2023 & 2028
- UK Online Sector Growth %, 2023-2028
- UK Online Market by Sector %, 2018-2028
- UK Online Sector Penetration %, 2023
- UK Online Clothing & Footwear Market Value GBPm, 2018-2028
- UK Online Clothing & Footwear Market Annual Growth vs Total Online Growth %, 2018-2028
- UK Clothing & Footwear Share of Total Online Market %, 2018-2028
- UK Clothing & Footwear Online Share of Sector %, 2018-2028
- UK Clothing & Footwear Market Growth by Channel, 2023-2028
- UK Online Food & Grocery Market Value GBPm, 2018-2028
- UK Online Food & Grocery Market Annual Growth vs Total Online Growth %, 2018-2028
- UK Food & Grocery Share of Total Online Market %, 2018-2028
- UK Food & Grocery Online Share of Sector %, 2018-2028
- UK Food & Grocery Market Growth by Channel, 2023-2028
- UK Online Electricals Market Value GBPm, 2018-2028
- UK Online Electricals Market Annual Growth vs Total Online Growth %, 2018-2028
- UK Electricals Share of Total Online Market %, 2018-2028
- UK Electricals Online Share of Sector %, 2018-2028
- UK Electricals Market Growth by Channel, 2023-2028
- UK Online Health & Beauty Market Value GBPm, 2018-2028
- UK Online Health & Beauty Market Annual Growth vs Total Online Growth %, 2018-2028
- UK Health & Beauty Share of Total Online Market %, 2018-2028
- UK Health & Beauty Online Share of Sector %, 2018-2028
- UK Health & Beauty Market Growth by Channel, 2023-2028
- UK Online Furniture & Floorcoverings Market Value GBPm, 2018-2028
- UK Online Furniture & Floorcoverings Market Annual Growth vs Total Online Growth %, 2018-2028
- UK Furniture & Floorcoverings Share of Total Online Market %, 2018-2028
- UK Furniture & Floorcoverings Online Share of Sector %, 2018-2028
- UK Furniture & Floorcoverings Market Growth by Channel, 2023-2028
- UK Online Homewares Market Value GBPm, 2018-2028
- UK Online Homewares Market Annual Growth vs Total Online Growth %, 2018-2028
- UK Homewares Share of Total Online Market %, 2018-2028
- UK Homewares Online Share of Sector %, 2018-2028
- UK Homewares Market Growth by Channel, 2023-2028
- UK Online DIY& Gardening Market Value GBPm, 2018-2028
- UK Online DIY& Gardening Market Annual Growth vs Total Online Growth %, 2018-2028
- UK DIY& Gardening Share of Total Online Market %, 2018-2028
- UK DIY& Gardening Online Share of Sector %, 2018-2028
- UK DIY& Gardening Market Growth by Channel, 2023-2028
- UK Online Other Market Value GBPm, 2018-2028
- UK Online Other Market Annual Growth vs Total Online Growth %, 2018-2028
- UK Other Share of Total Online Market %, 2018-2028
- UK Other Online Share of Sector %, 2018-2028
- UK Other Market Growth by Channel, 2023-2028
- Market Shares of Top 10 UK Online Retailers, 2022, 2023 & 2024
- Top 10 Books Retailers %, 2024
- Top 10 Clothing & Footwear Retailers %, 2024
- Top 10 DIY & Gardening Retailers %, 2024
- Top 10 Electricals Retailers %, 2024
- Top 10 Entertainment Retailers %, 2024
- Top 10 Fashion Accessories Retailers %, 2024
- Top 10 Fine Jewellery Retailers %, 2024
- Top 10 Food & Grocery Retailers %, 2024
- Top 10 Footwear Retailers %, 2024
- Top 10 Furniture & Floorcoverings Retailers %, 2024
- Top 10 Gardening Retailers %, 2024
- Top 10 Greetings Cards Retailers %, 2024
- Top 10 Health & Beauty Retailers %, 2024
- Top 10 Homewares Retailers %, 2024
- Top 10 Pet and Pet Care Retailers %, 2024
- Top 10 Sporting Equipment Retailers %, 2024
- Top 10 Stationery Retailers %, 2024
- Top 10 Toys & Games Retailers %, 2024
- UK Online Shopper Penetration %, 2024
- UK Online Shopper Profile %, 2024
- UK Online Books Shopper Penetration %, 2024
- UK Online Books Shopper Profile %, 2024
- UK Online Clothing & Footwear Shopper Penetration %, 2024
- UK Online Clothing & Footwear Shopper Profile %, 2024
- UK Online DIY & Gardening Shopper Penetration %, 2024
- UK Online DIY & Gardening Shopper Profile %, 2024
- UK Online Electricals Shopper Penetration %, 2024
- UK Online Electricals Shopper Profile %, 2024
- UK Online Entertainment Shopper Penetration %, 2024
- UK Online Entertainment Shopper Profile %, 2024
- UK Online Fashion Accessories Shopper Penetration %, 2024
- UK Online Fashion Accessories Shopper Profile %, 2024
- UK Online Fine Jewellery Shopper Penetration %, 2024
- UK Online Fine Jewellery Shopper Profile %, 2024
- UK Online Food & Grocery Shopper Penetration %, 2024
- UK Online Food & Grocery Shopper Profile %, 2024
- UK Online Footwear Shopper Penetration %, 2024
- UK Online Footwear Shopper Profile %, 2024
- UK Online Furniture & Floorcoverings Shopper Penetration %, 2024
- UK Online Furniture & Floorcoverings Shopper Profile %, 2024
- UK Online Gardening Shopper Penetration %, 2024
- UK Online Gardening Shopper Profile %, 2024
- UK Online Greeting Cards Shopper Penetration %, 2024
- UK Online Greeting Cards Shopper Profile %, 2024
- UK Online Health & Beauty Shopper Penetration %, 2024
- UK Online Health & Beauty Shopper Profile %, 2024
- UK Online Homewares Shopper Penetration %, 2024
- UK Online Homewares Shopper Profile %, 2024
- UK Online Pet Care Shopper Penetration %, 2024
- UK Online Pet Care Shopper Profile %, 2024
- UK Online Sports Equipment Shopper Penetration %, 2024
- UK Online Sports Equipment Shopper Profile %, 2024
- UK Online Stationery Shopper Penetration %, 2024
- UK Online Stationery Shopper Profile %, 2024
- UK Online Toys & Games Shopper Penetration %, 2024
- UK Online Toys & Games Shopper Profile %, 2024
- Channel Preference, 2024
- Online Shopping Drivers %, 2024
- Device Penetration %, 2024
- Fulfilment Method %, 2024
- Online Returns Method Usage %, 2024
- Drivers of Online Clothing & Footwear Returns %, 2024
- Rapid delivery services usage, 2024
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Adidas
- Aldi
- Amazon
- American Golf
- AO
- Apple
- Argos
- ASDA
- ASOS
- B&M
- B&Q
- Blackwells
- Books 4 People
- Bookshop.org
- Boots
- Card Factory
- Clintons
- Currys
- Decathlon
- Depop
- Dobbies
- Dunelm
- eBay
- Etsy
- FunkyPigeon
- Game
- Gymshark
- H&M
- H. Samuel
- Halfords
- HelloFresh
- HMV
- Hobbycraft
- Holland & Barrett
- Home Bargains
- Homebase
- Iceland
- IKEA
- JD Sports
- John Lewis & Partners
- Marks & Spencer
- Matalan
- Microsoft
- Moonpig
- Morrisons
- New Look
- Next
- Nike
- Ocado
- Pandora
- Pets at Home
- Poundland
- Primark
- Sainsbury's
- Savers
- Screwfix
- Shein
- Smyths Toys
- Sports Direct
- Superdrug
- Swarovski
- Temu
- The Diamond Store
- The Range
- The Works
- Thortful
- Tiffany & Co.
- TikTok
- TK Maxx
- Toolstation
- ToyShop.com
- Vinted
- Waterstones
- Wayfair
- WH Smith
- Wickes
- X
- YouTube
- Zara
