Learn best practices on how to stay HIPAA compliant with your front desk staff.
Since the coronavirus pandemic and as states continue to pass laws relating to individuals’ health data, it is critically important for front desk and frontline workers to have a practical, workable understanding of how HIPAA’s Privacy and Data Security standards apply. This webinar will take a role-based look at some of the key activities performed by front desk healthcare employees and review opportunities for protecting patient privacy in routine and in unusual circumstances. Certified privacy officer Leslie Bender, an experienced HIPAA educator, will highlight HIPAA’s requirements in a practical, accessible way for the unique circumstances frontline health care workers face and the challenges the pandemic has brought to patients’ ‘front desk’ experiences.
Learning Objectives
- You will be able to recognize patient’s communication preferences about how their protected health information is used and disclosed.
- You will be able to review the HIPAA-compliant authorization.
- You will be able to identify who a patient’s legal representative is and what information the personal or legal representative may receive.
- You will be able to discuss how to properly respond to patients’ requests for access to all or a portion of their protected health information.
Agenda
Assuring Our Working Knowledge of HIPAA Allows Frontline Workers to Navigate Point of Registration Topics Efficiently
- What Are the Patient’s Communication Preferences About Their Protected Health Information
- Patient Directory or Registry
- Furnishing the Notice of Privacy Practices
- Obtaining Direction From the Patient Regarding Which Friends and Family
- Emergency Circumstances
- Abuse, Neglect, Addiction, Reproductive Health or Other Unique Situations
- The Routine Reasons to Use and Disclose Patient Information
- Documenting Permission to Share- the HIPAA Compliant Authorization
- When May You Share Information About a Patient With the Patient’s Loved Ones, Co-Workers, or Friends
Evaluating the Significant Situations in Which Third Parties Are Asking for a Patient’s Protected Health Information
- Who Is a Patient’s Legal Representative and What Information May the Personal or Legal Representative Receive
- Business Associates Performing Services by and on Behalf of a Covered Entity
- The Minimum Necessary Rule and Operations and Payments Activities
- Behavioral Health Records, Psychotherapy Notes, and Addiction Treatment-Related Information
- Public Health Officials
- Emergency Transport, First Responders or Others Who May Be Exposed to COVID-19 When Transporting a Patient to a Hospital’s Emergency Department
- Correctional Institutions
Responding Properly to Patients’ Requests for Access to All or a Portion of Their Protected Health Information
Speakers
Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE,
BCA Financial Services- Chief strategy officer and general counsel for BCA Financial Services, Inc., a Miami, Florida headquartered revenue cycle management company
- An articulate corporate executive with more than 30 years of experience handling compliance, regulatory, transactional and legal matters for hospitals and financial services companies
- Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as a Certified Information Privacy Professional
- In addition to being an attorney and government/regulatory relations specialist, she is an experienced mediator
- Frequent motivational speaker and compliance educator and has been honored for her contributions to the consumer financial and health care industries by several credit, collections, health care and banking associations as well as the U.S. Small Business Administration
- J.D. degree, University of Notre Dame; undergraduate degree, Northwestern University
Who Should Attend
This live webinar is designed for medical records directors, health information managers, billing managers, hospital administrators, compliance officers, and coders.
