Insurance Claims Services Market Report 2026

The insurance claims services market size has grown rapidly in recent years. It will grow from $209.28 billion in 2025 to $237.02 billion in 2026 at a compound annual growth rate (CAGR) of 13.3%. The growth in the historic period can be attributed to increasing insurance penetration across regions, rising frequency of insurance claims, expansion of motor and health insurance coverage, growing complexity of claims management, adoption of standardized claims workflows.

The insurance claims services market size is expected to see rapid growth in the next few years. It will grow to $388.81 billion in 2030 at a compound annual growth rate (CAGR) of 13.2%. The growth in the forecast period can be attributed to increasing deployment of predictive analytics in claims processing, rising demand for real-time claims tracking, expansion of automated fraud detection systems, growing focus on customer-centric claims handling, increasing investment in digital claims platforms. Major trends in the forecast period include increasing adoption of AI-based claims assessment tools, rising use of digital claims submission platforms, growing integration of fraud detection analytics, expansion of third-party claims administration services, enhanced focus on faster claims resolution.

The rising frequency of road accidents is expected to drive the growth of the insurance claim services market in the coming years. This increase in road accidents is attributed to factors such as urbanization, which leads to higher traffic volumes, lifestyle changes, environmental conditions, and distracted behaviors. Insurance claim services facilitate the repair or replacement of damaged vehicles or property, ensuring that policyholders can return to their routine activities as quickly as possible. For example, in August 2025, according to the International Transport Forum, a France-based intergovernmental organization, Australia reported 1,297 road fatalities in 2024, representing a 4% rise compared to 2023. Consequently, the growing occurrence of accidents fuels the demand for insurance claim services.

Leading companies in the insurance claims services sector are focusing on integrating generative artificial intelligence (AI) to optimize claims processing, improve customer service, and boost overall efficiency. Generative AI automates routine tasks such as data entry and claims verification, thus accelerating the claims process and minimizing manual errors. By employing AI-driven chatbots and virtual assistants, these companies enhance customer service with timely and personalized responses. For instance, in June 2023, Simplifai, an India-based automation company, launched Simplifai InsuranceGPT, a generative AI tool tailored for the insurance industry. This tool, powered by Simplifai's no-code AI platform, aims to improve decision-making in automated claims management while ensuring data privacy and security. It aids in claims settlement by providing insights based on legal precedents and historical data.

In January 2023, Adjusteck, a US-based provider of medical device solutions, acquired D’Brook LLC for an undisclosed amount. This acquisition is intended to enhance patient outcomes and the quality of care through innovative adjustable medical devices. D’Brook LLC, also a US-based company, specializes in insurance claim services.

Major companies operating in the insurance claims services market are Accenture PLC, International Business Machines Corporation, Oracle Corporation, KPMG International Limited, Capgemini SE, Cognizant Technology Solutions, DXC Technology Company, Concentrix Corporation, Gartner Inc., Genpact Ltd., Conduent Inc., Sutherland Global Services Inc., Exlservice Holdings Inc., Pegasystems Inc., World Network Service(WNC) Holdings Limited, Flatworld Solutions Private Limited, Software AG, Guidewire Software Inc., Hexaware Technologies Limited, Sapiens International Corporation N.V.

North America was the largest region in the insurance claims services market in 2025. The regions covered in the insurance claims services market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the insurance claims services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The insurance claims services market includes revenues earned by entities through document management systems, legal and compliance tools, claim investigation and verification, claim assessment and adjustment, and emergency response services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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