This Travel Agency Services market report covers industry characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
The travel agency services market size has grown strongly in recent years. It will grow from $400.15 billion in 2023 to $430.97 billion in 2024 at a compound annual growth rate (CAGR) of 7.7%. The growth observed during the historical period can be attributed to several key factors such as the rise of online travel agencies, an increase in disposable income, globalization and the ease of travel, advancements in transportation, the expansion of the middle class, and enhanced marketing and advertising efforts.
The travel agency services market size is expected to see strong growth in the next few years. It will grow to $582.36 billion in 2028 at a compound annual growth rate (CAGR) of 7.8%. The projected growth for the forecast period can be attributed to several factors, including the increasing use of digital platforms, a growing demand for personalized travel experiences, a rise in mobile app bookings, heightened customer service expectations, the expansion of niche travel markets, and growth in the business travel sector. Major trends during this period include a focus on personalized travel experiences, adventure tourism, sustainable travel, advancements in technology and AI, the rise of mobile app bookings, an emphasis on superior customer service, and the growing impact of social media marketing.
The increasing interest in adventure and experiential travel is expected to drive the growth of the travel agency services market. Adventure and experiential travel involve immersive and active experiences that engage travelers in exploring new environments and cultures through activities such as hiking, rafting, and cultural tours. This growing interest is fueled by a desire for unique and personalized experiences that go beyond traditional tourism. These travel options enable travelers to connect with natural landscapes, wildlife, and local communities, fostering a deeper understanding and appreciation of their destinations. Travel agency services play a crucial role in curating, planning, and booking these tailored experiences, ensuring safety, convenience, and access to exclusive activities and destinations. For example, in May 2024, the Adventure Travel Trade Association reported that the average number of travelers served by adventure travel operators increased to 6,553, marking a 54% rise from 4,243 in 2022 and a 384% increase from 1,355 in 2021. Consequently, the rising interest in adventure and experiential travel is expected to propel the growth of the travel agency services market.
Major players in the travel agency services market are increasingly adopting artificial intelligence and machine learning technologies to enhance the travel booking experience. AI-powered search tools are used to deliver accurate, personalized, and rapid search results, improving booking efficiency for travel agencies and their clients. For instance, in July 2024, Travelport, a U.K.-based travel retail platform company, introduced the content curation layer (CCL) as a new feature on the Travelport+ platform. This advanced layer utilizes artificial intelligence (AI) and machine learning (ML) to provide accurate and intuitive search results to travel agency partners worldwide. The CCL processes aggregated content from multiple sources, delivering faster search results compared to traditional airline search systems. It streamlines the presentation of retail-ready content, enabling agencies to offer more desirable options to travelers. A notable feature of the CCL is the Content Optimizer, which provides agencies with greater control over all content types, including traditional and NDC content.
In November 2023, Hays Travel Limited, a UK-based travel agency chain, acquired Travel House for an undisclosed amount. This acquisition is part of Hays Travel's strategy to expand its market presence and enhance its service offerings by integrating Travel House's operations and customer base. The deal is anticipated to increase Hays Travel's market reach and provide additional growth opportunities in the travel sector. Travel House is a UK-based travel agent.
Major companies operating in the travel agency services market are TUI Group, Booking Holdings Inc, Expedia Group Inc, CWT Global BV, BCD Travel Services BV, Egencia LLC, American Express Global Business Travel, HIS Co Ltd, Flight Centre Travel Group Ltd, TripAdvisor Inc, Frosch International Travel Inc, World Travel Inc, Corporate Travel Management Limited, The Priceline Group Inc, Direct Travel Inc, Kuoni Travel Holding Ltd, MakeMyTrip Limited, Kesari Tours Pvt. Ltd., Wing On Travel Service Limited, Tzell Travel Group LLC, Omega World Travel Inc, Fox World Travel Inc, Travel Leaders Group LLC, Yatra Online Inc, Thomas Cook Group plc, JTB Corporation, Liberty Travel Inc.
North America was the largest region in the travel agency services market in 2023. The regions covered in the travel agency services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the travel agency services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
Travel agency services encompass a variety of professional offerings designed to assist individuals and businesses with planning, booking, and managing their travel arrangements. These services include expert consultation to ensure a smooth and well-organized travel experience.
The primary categories of travel agency services include full-service global travel arrangements and supplementary travel services. Full-service global travel arrangements involve comprehensive planning and booking for international trips, covering flights, accommodations, transportation, visas, and activities across multiple countries. Tourists are categorized into domestic and international travelers, with booking channels including phone reservations, online platforms, and in-person arrangements. Tour types encompass independent travelers, package travelers, and tour groups. Age groups are segmented into 15-25 years, 26-35 years, 36-45 years, 46-55 years, and 66-75 years.
The travel agency services market research report is one of a series of new reports that provides travel agency services market statistics, including travel agency services industry global market size, regional shares, competitors with an travel agency services market share, detailed travel agency services market segments, market trends and opportunities, and any further data you may need to thrive in the travel agency services industry. This travel agency services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The travel agency services market includes revenues earned by agencies through commissions on bookings, service fees, consultation charges, and markups on travel-related products such as flights, accommodations, tours, and insurance. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
This product will be delivered within 3-5 business days.
The travel agency services market size has grown strongly in recent years. It will grow from $400.15 billion in 2023 to $430.97 billion in 2024 at a compound annual growth rate (CAGR) of 7.7%. The growth observed during the historical period can be attributed to several key factors such as the rise of online travel agencies, an increase in disposable income, globalization and the ease of travel, advancements in transportation, the expansion of the middle class, and enhanced marketing and advertising efforts.
The travel agency services market size is expected to see strong growth in the next few years. It will grow to $582.36 billion in 2028 at a compound annual growth rate (CAGR) of 7.8%. The projected growth for the forecast period can be attributed to several factors, including the increasing use of digital platforms, a growing demand for personalized travel experiences, a rise in mobile app bookings, heightened customer service expectations, the expansion of niche travel markets, and growth in the business travel sector. Major trends during this period include a focus on personalized travel experiences, adventure tourism, sustainable travel, advancements in technology and AI, the rise of mobile app bookings, an emphasis on superior customer service, and the growing impact of social media marketing.
The increasing interest in adventure and experiential travel is expected to drive the growth of the travel agency services market. Adventure and experiential travel involve immersive and active experiences that engage travelers in exploring new environments and cultures through activities such as hiking, rafting, and cultural tours. This growing interest is fueled by a desire for unique and personalized experiences that go beyond traditional tourism. These travel options enable travelers to connect with natural landscapes, wildlife, and local communities, fostering a deeper understanding and appreciation of their destinations. Travel agency services play a crucial role in curating, planning, and booking these tailored experiences, ensuring safety, convenience, and access to exclusive activities and destinations. For example, in May 2024, the Adventure Travel Trade Association reported that the average number of travelers served by adventure travel operators increased to 6,553, marking a 54% rise from 4,243 in 2022 and a 384% increase from 1,355 in 2021. Consequently, the rising interest in adventure and experiential travel is expected to propel the growth of the travel agency services market.
Major players in the travel agency services market are increasingly adopting artificial intelligence and machine learning technologies to enhance the travel booking experience. AI-powered search tools are used to deliver accurate, personalized, and rapid search results, improving booking efficiency for travel agencies and their clients. For instance, in July 2024, Travelport, a U.K.-based travel retail platform company, introduced the content curation layer (CCL) as a new feature on the Travelport+ platform. This advanced layer utilizes artificial intelligence (AI) and machine learning (ML) to provide accurate and intuitive search results to travel agency partners worldwide. The CCL processes aggregated content from multiple sources, delivering faster search results compared to traditional airline search systems. It streamlines the presentation of retail-ready content, enabling agencies to offer more desirable options to travelers. A notable feature of the CCL is the Content Optimizer, which provides agencies with greater control over all content types, including traditional and NDC content.
In November 2023, Hays Travel Limited, a UK-based travel agency chain, acquired Travel House for an undisclosed amount. This acquisition is part of Hays Travel's strategy to expand its market presence and enhance its service offerings by integrating Travel House's operations and customer base. The deal is anticipated to increase Hays Travel's market reach and provide additional growth opportunities in the travel sector. Travel House is a UK-based travel agent.
Major companies operating in the travel agency services market are TUI Group, Booking Holdings Inc, Expedia Group Inc, CWT Global BV, BCD Travel Services BV, Egencia LLC, American Express Global Business Travel, HIS Co Ltd, Flight Centre Travel Group Ltd, TripAdvisor Inc, Frosch International Travel Inc, World Travel Inc, Corporate Travel Management Limited, The Priceline Group Inc, Direct Travel Inc, Kuoni Travel Holding Ltd, MakeMyTrip Limited, Kesari Tours Pvt. Ltd., Wing On Travel Service Limited, Tzell Travel Group LLC, Omega World Travel Inc, Fox World Travel Inc, Travel Leaders Group LLC, Yatra Online Inc, Thomas Cook Group plc, JTB Corporation, Liberty Travel Inc.
North America was the largest region in the travel agency services market in 2023. The regions covered in the travel agency services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the travel agency services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
Travel agency services encompass a variety of professional offerings designed to assist individuals and businesses with planning, booking, and managing their travel arrangements. These services include expert consultation to ensure a smooth and well-organized travel experience.
The primary categories of travel agency services include full-service global travel arrangements and supplementary travel services. Full-service global travel arrangements involve comprehensive planning and booking for international trips, covering flights, accommodations, transportation, visas, and activities across multiple countries. Tourists are categorized into domestic and international travelers, with booking channels including phone reservations, online platforms, and in-person arrangements. Tour types encompass independent travelers, package travelers, and tour groups. Age groups are segmented into 15-25 years, 26-35 years, 36-45 years, 46-55 years, and 66-75 years.
The travel agency services market research report is one of a series of new reports that provides travel agency services market statistics, including travel agency services industry global market size, regional shares, competitors with an travel agency services market share, detailed travel agency services market segments, market trends and opportunities, and any further data you may need to thrive in the travel agency services industry. This travel agency services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The travel agency services market includes revenues earned by agencies through commissions on bookings, service fees, consultation charges, and markups on travel-related products such as flights, accommodations, tours, and insurance. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
This product will be delivered within 3-5 business days.
Table of Contents
1. Executive Summary2. Travel Agency Services Market Characteristics3. Travel Agency Services Market Trends and Strategies15 to 25 Years26 to 35 Years36 to 45 Years46 to 55 Years66 to 75 Years32. Global Travel Agency Services Market Competitive Benchmarking33. Global Travel Agency Services Market Competitive Dashboard34. Key Mergers and Acquisitions in the Travel Agency Services Market
4. Travel Agency Services Market - Macro Economic Scenario
5. Global Travel Agency Services Market Size and Growth
6. Travel Agency Services Market Segmentation
7. Travel Agency Services Market Regional and Country Analysis
8. Asia-Pacific Travel Agency Services Market
9. China Travel Agency Services Market
10. India Travel Agency Services Market
11. Japan Travel Agency Services Market
12. Australia Travel Agency Services Market
13. Indonesia Travel Agency Services Market
14. South Korea Travel Agency Services Market
15. Western Europe Travel Agency Services Market
16. UK Travel Agency Services Market
17. Germany Travel Agency Services Market
18. France Travel Agency Services Market
19. Italy Travel Agency Services Market
20. Spain Travel Agency Services Market
21. Eastern Europe Travel Agency Services Market
22. Russia Travel Agency Services Market
23. North America Travel Agency Services Market
24. USA Travel Agency Services Market
25. Canada Travel Agency Services Market
26. South America Travel Agency Services Market
27. Brazil Travel Agency Services Market
28. Middle East Travel Agency Services Market
29. Africa Travel Agency Services Market
30. Travel Agency Services Market Competitive Landscape and Company Profiles
31. Travel Agency Services Market Other Major and Innovative Companies
35. Travel Agency Services Market Future Outlook and Potential Analysis
36. Appendix
Executive Summary
Travel Agency Services Global Market Report 2024 provides strategists, marketers and senior management with the critical information they need to assess the market.This report focuses on travel agency services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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- All data from the report will also be delivered in an excel dashboard format.
Description
Where is the largest and fastest growing market for travel agency services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The travel agency services market global report answers all these questions and many more.The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
- The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.
- The impact of higher inflation in many countries and the resulting spike in interest rates.
- The continued but declining impact of COVID-19 on supply chains and consumption patterns.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:
1) By Services: Full Service Global Travel Arrangements; Additional Travel Services2) By Tourist Type: Domestic; International
3) By Booking Channel: Phone Booking; Online Booking; In Person Booking
4) By Tour Type: Independent Traveler; Package Traveler; Tour Group
5) By Age Group: 15 To 25 Years; 26 To 35 Years; 36 To 45 Years; 46 To 55 Years; 66 To 75 Years
Key Companies Mentioned: TUI Group; Booking Holdings Inc; Expedia Group Inc; CWT Global BV; BCD Travel Services BV
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time Series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita.
Data Segmentation: Country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery Format: PDF, Word and Excel Data Dashboard.
Companies Mentioned
The major companies profiled in this Travel Agency Services market report include:- TUI Group
- Booking Holdings Inc
- Expedia Group Inc
- CWT Global BV
- BCD Travel Services BV
- Egencia LLC
- American Express Global Business Travel
- HIS Co Ltd
- Flight Centre Travel Group Ltd
- TripAdvisor Inc
- Frosch International Travel Inc
- World Travel Inc
- Corporate Travel Management Limited
- The Priceline Group Inc
- Direct Travel Inc
- Kuoni Travel Holding Ltd
- MakeMyTrip Limited
- Kesari Tours Pvt. Ltd.
- Wing On Travel Service Limited
- Tzell Travel Group LLC
- Omega World Travel Inc
- Fox World Travel Inc
- Travel Leaders Group LLC
- Yatra Online Inc
- Thomas Cook Group plc
- JTB Corporation
- Liberty Travel Inc
Methodology
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Table Information
Report Attribute | Details |
---|---|
No. of Pages | 175 |
Published | November 2024 |
Forecast Period | 2024 - 2028 |
Estimated Market Value ( USD | $ 430.97 Billion |
Forecasted Market Value ( USD | $ 582.36 Billion |
Compound Annual Growth Rate | 7.8% |
Regions Covered | Global |
No. of Companies Mentioned | 28 |